Health Unit Coordinator - Trauma/Ortho/Surg/Tele FT32 Days/PMs
Posted Sep 13, 2026 · We last checked this listing on Sep 20, 2026
Likely interview questions for this role
Written from this job description, not a generic list. Each one notes what the interviewer is really checking.
Behavioral
Walk me through a typical shift on a busy med-surg or trauma unit. How do you juggle phone calls, call lights, and chart requests all coming at once?
whether the candidate can prioritize competing demands in a high-interruption environment
Tell me about a time you had to coordinate a test or procedure between two departments and something went wrong with the timing. What did you do?
real experience with cross-department scheduling and problem solving under pressure
Tell me about a time you caught an error in a patient's chart or registration information before it caused a problem.
attention to detail and follow-through on accuracy checks
Tell me about a time you had to deal with a frustrated coworker or nurse because something didn't get communicated the way they expected.
interpersonal skill and ability to keep the care team functioning smoothly
This role covers patients across a wide age range, from young trauma patients to older ortho patients. How would your approach to communicating with a patient or family change depending on who you're dealing with?
awareness of age-specific care communication mentioned in the posting
Tell me about a time you had no prior experience with a task and had to learn it quickly on the job.
trainability, since the role requires no prior experience but demands fast learning
Technical
How comfortable are you working with an electronic medical record system, and have you used one to enter orders or process patient charges before?
actual hands-on EMR familiarity versus general computer comfort
What do you know about the kinds of departments and services a trauma, ortho, and surgical unit would need to coordinate with regularly?
whether they understand the operational scope of this specific unit type
Situational
A family member calls asking for updates on a patient's condition and gets upset when you can't share details. How do you handle that call?
understanding of confidentiality boundaries and de-escalation skills
If a patient is being discharged to a nursing home and the receiving facility needs specific records right away, what steps would you take to make sure that happens correctly and on time?
knowledge of transfer documentation process and sense of urgency
You're covering the desk alone during a busy PM shift and three call lights go off while you're on the phone with a diagnostic department. What do you do first?
triage judgment when demands exceed capacity
How would you handle a piece of office equipment, like a fax machine or phone system, breaking down in the middle of a shift?
practical troubleshooting and knowing when to escalate versus fix it themselves
This schedule rotates between days and PMs with weekend and holiday coverage. How do you feel about that kind of rotation, and what has your experience been with shift changes in the past?
realistic buy-in to the schedule demands and past reliability with rotating shifts
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As published by Advocate Health.
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