JobsAdvocate Health

Health Unit Coordinator - Trauma/Ortho/Surg/Tele FT32 Days/PMs

Advocate Health · Chicago, IL

Posted Sep 13, 2026 · We last checked this listing on Sep 20, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

Behavioral

Walk me through a typical shift on a busy med-surg or trauma unit. How do you juggle phone calls, call lights, and chart requests all coming at once?

whether the candidate can prioritize competing demands in a high-interruption environment

Tell me about a time you had to coordinate a test or procedure between two departments and something went wrong with the timing. What did you do?

real experience with cross-department scheduling and problem solving under pressure

Tell me about a time you caught an error in a patient's chart or registration information before it caused a problem.

attention to detail and follow-through on accuracy checks

Tell me about a time you had to deal with a frustrated coworker or nurse because something didn't get communicated the way they expected.

interpersonal skill and ability to keep the care team functioning smoothly

This role covers patients across a wide age range, from young trauma patients to older ortho patients. How would your approach to communicating with a patient or family change depending on who you're dealing with?

awareness of age-specific care communication mentioned in the posting

Tell me about a time you had no prior experience with a task and had to learn it quickly on the job.

trainability, since the role requires no prior experience but demands fast learning

Technical

How comfortable are you working with an electronic medical record system, and have you used one to enter orders or process patient charges before?

actual hands-on EMR familiarity versus general computer comfort

What do you know about the kinds of departments and services a trauma, ortho, and surgical unit would need to coordinate with regularly?

whether they understand the operational scope of this specific unit type

Situational

A family member calls asking for updates on a patient's condition and gets upset when you can't share details. How do you handle that call?

understanding of confidentiality boundaries and de-escalation skills

If a patient is being discharged to a nursing home and the receiving facility needs specific records right away, what steps would you take to make sure that happens correctly and on time?

knowledge of transfer documentation process and sense of urgency

You're covering the desk alone during a busy PM shift and three call lights go off while you're on the phone with a diagnostic department. What do you do first?

triage judgment when demands exceed capacity

How would you handle a piece of office equipment, like a fax machine or phone system, breaking down in the middle of a shift?

practical troubleshooting and knowing when to escalate versus fix it themselves

This schedule rotates between days and PMs with weekend and holiday coverage. How do you feel about that kind of rotation, and what has your experience been with shift changes in the past?

realistic buy-in to the schedule demands and past reliability with rotating shifts

Practice this interview out loud.

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The full job description

As published by Advocate Health.

Department: 34528 Advocate Illinois Masonic Medical Center - Med Surg: 8 Tower Status: Full time Benefits Eligible: Yes Hou rs Per Week: 32 Schedule Details/Additional Information: Rotates Days (7a-3:30p) and PMs (3-11:30p) Weekend and Holiday rotation Pay Range: $19.80 - $29.70 Major Responsibilities: • Coordinates tests and treatments with and between various departments for patients on nursing units. Maintains working knowledge of functions and services offered by all diagnostic and treatment departments to facilitate the scheduling of tests and treatments. • Facilitates communications required to support patient care including multiple-line telephone, unit/site paging and hospital information system. Screens incoming telephone calls. Monitors department office equipment and troubleshoots minor problems. Arranges repair of major malfunctions. • Maintains working knowledge of Electronic Medical Record (EMR) system and other computer systems for ordering patient and unit supplies and equipment. Processes daily patient charges and/or related procedures through the system. • Compiles necessary chart forms for admissions, transfers, discharges and expirations. Obtains appropriate copies of medical records for transfers to nursing homes and other health care facilities. • Verifies medical records contain complete and accurate patient demographic information, patient identification and registration in the medical record, including appropriate level of care. • Establishes and maintains positive customer relations and contributes to a harmonious work environment. Quickly and courteously acknowledges requests, responds to call lights, demonstrates proper phone etiquette and fosters communication between the health care team. • Must be able to demonstrate knowledge and skills necessary to provide care appropriate to the age of the patients served. Must demonstrate knowledge of the principles of growth and development over the life span and possess the ability to assess data reflective of the patient's status and interpret the appropriate information needed to identify each patient's requirements relative to his/her age-specific needs, and to provide the care needed as described in the department's policies and procedures. Age-specific information is developed further in the departmental job standards. Licensure, Registration, and/or Certification Required: • None Required. Education Required: • High School Graduate, or • Certificate of General Educational Development (GED) or High School Equivalency Diploma (HSED). Experience Required: • No experience required. Knowledge, Skills & Abilities Required: • Basic computer skills. • Excellent oral and written communications. • Excellent interpersonal skills and the ability to adapt to interruptions and changing priorities/workloads. • High level of attention to detail essential. • Certification Addendum • Team members will maintain annual educational requirements for hospital based certifications (e.g. DNV, CARF or others). Physical Requirements and Working Conditions: • Must be able to sit, stand, walk, lift, squat, bend, reach above shoulders, and twist frequently throughout the workday. • Must be able to lift up to 35 lbs. occasionally. • Will regularly be exposed to mechanical, electrical, chemical and radiation hazards as well as blood and body fluids; therefore, personal protective equipment must be worn as necessary. • Must have functional vision, hearing, and speech. • Operates all equipment necessary to perform the job. This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties. Our Commitment to You: Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including: Compensation • Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training • Premium pay such as shift, on call, and more based on a teammate's job • Incentive pay for select positions • Opportunity for annual increases based on performance Benefits and more • Paid Time Off programs • Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability • Flexible Spending Accounts for eligible health care and dependent care expenses • Family benefits such as adoption assistance and paid parental leave • Defined contribution retirement plans with employer match and other financial wellness programs • Educational Assistance Program Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview. About Advocate Health  Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.

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