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Health Unit Coordinator - MACC Fund Center, .4 FTE

Children's Wisconsin · Milwaukee, WI · Part time

Posted Sep 14, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about a time you had to juggle calls, visitors and requests from staff at the same time.

What they are checking: Whether they can stay organized as the communication hub without missing anything urgent.

The schedule is 20 hours a week, 2 to 10 p.m., on a rotating six-week pattern. How does that work for you?

What they are checking: Whether they can commit to an irregular schedule reliably.

Tell me about a time you handled an upset person on the phone.

What they are checking: Whether they stay calm and helpful when families are stressed or frightened.

How do you take care of yourself working in a place where some children are very ill?

What they are checking: Whether they have thought about the emotional side of working on an oncology unit.

What would you do

The MACC Fund Center cares for kids with cancer and blood disorders. How would you greet a family who has been coming for months and is clearly tired?

What they are checking: Whether they can offer warmth and familiarity to families going through long, hard treatment.

You manage secure unit access. What would you do if someone you did not recognize tried to come onto the unit?

What they are checking: Whether they follow access rules firmly and politely to keep vulnerable patients safe.

Children with cancer can get very sick from infections. How would that affect how you manage visitors at the desk?

What they are checking: Whether they understand infection risk and help enforce visitor and illness screening.

About the work

A nurse asks you to page a provider urgently. How do you make sure the message gets through?

What they are checking: Whether they relay clinical messages accurately and follow up if there is no answer.

How do you keep patient information private at a busy front desk?

What they are checking: Whether they understand HIPAA and handle sensitive diagnoses discreetly.

What computer and clerical skills do you bring, like scheduling, data entry or ordering supplies?

What they are checking: Whether they can handle the clerical side of the role accurately and quickly.

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The full job description

As published by Children's Wisconsin.

At Children’s Wisconsin, we believe kids deserve the best. Children’s Wisconsin is a nationally recognized health system dedicated solely to the health and well-being of children. We provide primary care, specialty care, urgent care, emergency care, community health services, foster and adoption services, child and family counseling, child advocacy services and family resource centers. Our reputation draws patients and families from around the country. We offer a wide variety of rewarding career opportunities and are seeking individuals dedicated to helping us achieve our vision of the healthiest kids in the country. If you want to work for an organization that makes a difference for children and families, and encourages you to be at your best every day, please apply today. Please follow this link for a closer look at what it’s like to work at Children’s Wisconsin: https://www.instagram.com/lifeatcw/ Schedule Details : Hours of 2:00pm-11:00pm Week 1: Monday, Wednesday Week 2: Monday, Saturday Week 3: Sunday, Monday, Thursday Week 4: Wednesday, Friday Week 5: Monday, Saturday Week 6: Sunday Provide essential clerical and front-desk support within patient care units while serving as a central communication hub that helps ensure safe, efficient, and compassionate care. Key Responsibilities • Communication & Customer Service: Welcome patients and visitors, manage secure unit access, answer calls, and relay information quickly and accurately while maintaining strict confidentiality. Keep care teams informed of updates and handle communication systems (phones, pagers, nurse call, etc.). • Patient Care Support: Maintain and manage patient records, process admissions/discharges, coordinate with clinical staff, and assist families with information, services, and resources. • Patient Flow Coordination: Partner with nursing staff and support departments to manage bed availability, patient placement, and room readiness to ensure smooth transitions of care. • Clerical Operations: Handle data entry, filing, supply management, equipment upkeep, and general office tasks to keep the unit organized and running efficiently. Qualifications • High school diploma or equivalent required; healthcare clerical training or experience preferred • Strong communication, organization, and multitasking skills • Basic computer proficiency; familiarity with medical terminology a plus • Ability to provide excellent customer service in a fast-paced environment Orientation Requirements If hired attendance will be required the first week at a New Hire Welcome day on Monday from 9a-4p. There are 3 days of central care partner orientation from 8a-4:30p on Tuesday, Wed and Thursday that first week. We prefer participation in all the sessions, but at minimum, the Thursday session is mandatory. Children's Wisconsin is an equal opportunity / affirmative action employer. We are committed to creating a diverse and inclusive environment for all employees. We treat everyone with dignity, respect, and fairness. We do not discriminate against any person on the basis of race, color, religion, sex, gender, gender identity and/or expression, sexual orientation, national origin, age, disability, veteran status, or any other status or condition protected by the law. Certifications/Licenses:

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