JobsAdvocate Health

Health Unit Coordinator (HUC) - Orthopedics - South Shore

Advocate Health · Cudahy, WI

Posted Sep 16, 2026 · We last checked this listing on Sep 20, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

Behavioral

Tell me about a time you had to coordinate a test or treatment between several departments for a patient. What made it tricky and how did you handle it?

ability to actually do the core scheduling and cross-department coordination function of the job

Tell me about a time you caught an error in a patient's chart or demographic information before it caused a problem.

attention to detail and understanding of why accurate records matter for patient safety

Tell me about a time you dealt with a frustrated family member or patient on the phone or at the desk. How did you handle it?

customer service instincts and composure under pressure, since the role is often the first point of contact

What does good teamwork look like between a health unit coordinator and the nurses on the floor?

understanding of the supportive, non-clinical role the HUC plays within the care team

Tell me about a time your schedule or priorities changed suddenly and you had to adapt on the fly.

flexibility and tolerance for interruptions, which the posting specifically calls out

Technical

What's your comfort level with electronic medical record systems, and have you used one to process orders, charges, or supply requests before?

basic EMR fluency since the job requires ordering supplies and processing charges through the system

How would you go about compiling the paperwork for a patient discharge or transfer to a nursing home?

familiarity with the administrative workflow around admissions, transfers, discharges

Have you ever worked somewhere that required ongoing certifications or annual training, like DNV or CARF standards? How did you stay on top of that?

willingness and track record of meeting compliance and continuing education requirements

Situational

Walk me through a typical busy stretch on a med-surg or orthopedics unit. What's happening and how are you keeping track of everything at once?

whether the candidate understands the pace and multi-tasking demands of a HUC role on a nursing unit

Say a doctor calls in an urgent order, a family member is at the desk asking a question, and a call light is going off down the hall. What do you do first and why?

prioritization under competing demands, a daily reality of this role

This unit sees patients from young adults recovering from surgery to elderly patients with complex needs. How would you adjust how you communicate depending on who you're working with?

understanding of age-specific care principles mentioned in the job description

If a piece of office equipment, say a fax machine or the phone system, stops working in the middle of a shift, what's your first move?

practical troubleshooting skills and knowing when to escalate versus fix it yourself

You're working Mondays and Fridays on a 7 to 7 shift. How do you plan to stay consistent and keep continuity with the team when you're not there the rest of the week?

awareness of the part-time schedule's challenges and self-motivation to stay looped in

Practice this interview out loud.

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The full job description

As published by Advocate Health.

Department: 35811 Aurora St. Lukes South Shore - Med Surg: IU 3rd Floor Status: Part time Benefits Eligible: Yes Hou rs Per Week: 24 Schedule Details/Additional Information: Day shift 7a-7p Mondays and Fridays Pay Range: $19.80 - $29.70 Major Responsibilities: • Coordinates tests and treatments with and between various departments for patients on nursing units. Maintains working knowledge of functions and services offered by all diagnostic and treatment departments to facilitate the scheduling of tests and treatments. • Facilitates communications required to support patient care including multiple-line telephone, unit/site paging and hospital information system. Screens incoming telephone calls. Monitors department office equipment and troubleshoots minor problems. Arranges repair of major malfunctions. • Maintains working knowledge of Electronic Medical Record (EMR) system and other computer systems for ordering patient and unit supplies and equipment. Processes daily patient charges and/or related procedures through the system. • Compiles necessary chart forms for admissions, transfers, discharges and expirations. Obtains appropriate copies of medical records for transfers to nursing homes and other health care facilities. • Verifies medical records contain complete and accurate patient demographic information, patient identification and registration in the medical record, including appropriate level of care. • Establishes and maintains positive customer relations and contributes to a harmonious work environment. Quickly and courteously acknowledges requests, responds to call lights, demonstrates proper phone etiquette and fosters communication between the health care team. • Must be able to demonstrate knowledge and skills necessary to provide care appropriate to the age of the patients served. Must demonstrate knowledge of the principles of growth and development over the life span and possess the ability to assess data reflective of the patient's status and interpret the appropriate information needed to identify each patient's requirements relative to his/her age-specific needs, and to provide the care needed as described in the department's policies and procedures. Age-specific information is developed further in the departmental job standards. Licensure, Registration, and/or Certification Required: • None Required. Education Required: • High School Graduate, or • Certificate of General Educational Development (GED) or High School Equivalency Diploma (HSED). Experience Required: • No experience required. Knowledge, Skills & Abilities Required: • Basic computer skills. • Excellent oral and written communications. • Excellent interpersonal skills and the ability to adapt to interruptions and changing priorities/workloads. • High level of attention to detail essential. • Certification Addendum • Team members will maintain annual educational requirements for hospital based certifications (e.g. DNV, CARF or others). Physical Requirements and Working Conditions: • Must be able to sit, stand, walk, lift, squat, bend, reach above shoulders, and twist frequently throughout the workday. • Must be able to lift up to 35 lbs. occasionally. • Will regularly be exposed to mechanical, electrical, chemical and radiation hazards as well as blood and body fluids; therefore, personal protective equipment must be worn as necessary. • Must have functional vision, hearing, and speech. • Operates all equipment necessary to perform the job. This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties. Our Commitment to You: Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including: Compensation • Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training • Premium pay such as shift, on call, and more based on a teammate's job • Incentive pay for select positions • Opportunity for annual increases based on performance Benefits and more • Paid Time Off programs • Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability • Flexible Spending Accounts for eligible health care and dependent care expenses • Family benefits such as adoption assistance and paid parental leave • Defined contribution retirement plans with employer match and other financial wellness programs • Educational Assistance Program Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview. About Advocate Health  Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.

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