JobsAdvocate Health

Health Unit Coordinator (HUC) - Emergency Department

Advocate Health · Summit, WI

Posted Sep 7, 2026 · We last checked this listing on Sep 20, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

Behavioral

Walk me through what a busy PM shift looks like for you at the front desk of an ED, from the moment you sit down to when things finally calm down.

whether the candidate has a realistic sense of the pace and can organize competing demands without freezing up

Tell me about a time you had to juggle multiple phone lines, a page, and a nurse asking for something at the same time. How did you decide what came first?

prioritization under interruption, which is the core skill for this desk job

Tell me about a time you caught an error in paperwork or in a chart before it caused a bigger problem.

attention to detail and whether they proactively catch mistakes rather than just process forms

Tell me about a time you worked with a coworker who was having a rough day or was short with you. How did you keep things professional?

ability to maintain a harmonious work environment and not let interpersonal friction affect patient care

Why are you interested in a part-time PM shift with weekend and holiday rotation in the emergency department specifically?

whether the schedule and ED environment are a genuine fit rather than a stopgap

Tell me about a time you had to stay calm while everything around you seemed urgent or chaotic. What helped you keep a clear head?

emotional regulation and composure, essential for surviving in a high-volume ED setting

Technical

A patient is being transferred to a nursing home and you need to pull together the right copies of their medical record. Walk me through how you'd make sure everything is accurate and complete.

understanding of documentation accuracy and the practical steps of chart compilation for transfers

What's your experience with electronic medical record systems, and how comfortable are you learning a new one quickly?

baseline computer literacy and adaptability to Advocate's specific EMR platform

How do you make sure a patient's demographic and registration information is complete and accurate when things are moving fast around you?

discipline around data accuracy even when the environment is chaotic

Situational

If a family member is standing at the desk upset because they've been waiting a long time to see their loved one, what do you actually say to them?

de-escalation skill and tone under pressure with anxious or angry visitors

How would you go about learning what each diagnostic and treatment department in the hospital actually does, so you can coordinate tests and transfers between them?

self-directed learning ability, since this knowledge isn't taught in a classroom and has to be picked up on the job

Tell me about a time a piece of office equipment, like a printer or phone system, stopped working in the middle of a shift. What did you do?

practical troubleshooting and knowing when to fix something themselves versus escalate for repair

This role covers patients from infants to elderly adults. How would you adjust how you communicate or coordinate care depending on the age of the patient or family you're dealing with?

awareness of age-specific care principles required by the job description

Practice this interview out loud.

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The full job description

As published by Advocate Health.

Department: 36102 AMC Summit - Emergency Department Status: Part time Benefits Eligible: Yes Hou rs Per Week: 24 Schedule Details/Additional Information: PM shifts times are 1500-2330 with weekend and holiday rotation Pay Range: $19.80 - $29.70 Major Responsibilities: • Coordinates tests and treatments with and between various departments for patients on nursing units. Maintains working knowledge of functions and services offered by all diagnostic and treatment departments to facilitate the scheduling of tests and treatments. • Facilitates communications required to support patient care including multiple-line telephone, unit/site paging and hospital information system. Screens incoming telephone calls. Monitors department office equipment and troubleshoots minor problems. Arranges repair of major malfunctions. • Maintains working knowledge of Electronic Medical Record (EMR) system and other computer systems for ordering patient and unit supplies and equipment. Processes daily patient charges and/or related procedures through the system. • Compiles necessary chart forms for admissions, transfers, discharges and expirations. Obtains appropriate copies of medical records for transfers to nursing homes and other health care facilities. • Verifies medical records contain complete and accurate patient demographic information, patient identification and registration in the medical record, including appropriate level of care. • Establishes and maintains positive customer relations and contributes to a harmonious work environment. Quickly and courteously acknowledges requests, responds to call lights, demonstrates proper phone etiquette and fosters communication between the health care team. • Must be able to demonstrate knowledge and skills necessary to provide care appropriate to the age of the patients served. Must demonstrate knowledge of the principles of growth and development over the life span and possess the ability to assess data reflective of the patient's status and interpret the appropriate information needed to identify each patient's requirements relative to his/her age-specific needs, and to provide the care needed as described in the department's policies and procedures. Age-specific information is developed further in the departmental job standards. Licensure, Registration, and/or Certification Required: • None Required. Education Required: • High School Graduate, or • Certificate of General Educational Development (GED) or High School Equivalency Diploma (HSED). Experience Required: • No experience required. Knowledge, Skills & Abilities Required: • Basic computer skills. • Excellent oral and written communications. • Excellent interpersonal skills and the ability to adapt to interruptions and changing priorities/workloads. • High level of attention to detail essential. • Certification Addendum • Team members will maintain annual educational requirements for hospital based certifications (e.g. DNV, CARF or others). Physical Requirements and Working Conditions: • Must be able to sit, stand, walk, lift, squat, bend, reach above shoulders, and twist frequently throughout the workday. • Must be able to lift up to 35 lbs. occasionally. • Will regularly be exposed to mechanical, electrical, chemical and radiation hazards as well as blood and body fluids; therefore, personal protective equipment must be worn as necessary. • Must have functional vision, hearing, and speech. • Operates all equipment necessary to perform the job. This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties. Our Commitment to You: Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including: Compensation • Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training • Premium pay such as shift, on call, and more based on a teammate's job • Incentive pay for select positions • Opportunity for annual increases based on performance Benefits and more • Paid Time Off programs • Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability • Flexible Spending Accounts for eligible health care and dependent care expenses • Family benefits such as adoption assistance and paid parental leave • Defined contribution retirement plans with employer match and other financial wellness programs • Educational Assistance Program Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview. About Advocate Health  Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.

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