Guest Services Representative

It's more than a career, it's a calling. WI-Monroe Clinic Hospital Worker Type: Regular Job Highlights: Join a team where your work matters - every moment, every patient, every community. At SSM Health, you'll be empowered to grow, supported to thrive, and inspired to make a lasting impact. Monroe Clinic Hospital is seeking a friendly, professional, and service‑oriented Guest Services Representative who will also serve as a Valet for the hospital. This role is essential in creating a welcoming and positive first impression for patients, visitors, and guests while ensuring safe and efficient vehicle handling. A state issued Driver's license, and a clean driving record (Motor Vehicle Report) is needed for this role. Department: Service Excellence Location: SSM Health Monroe Clinic Hospital 515 22nd Avenue, Monroe, WI 53566 Schedule: 20 hours per week / Variable shift. Hours will fall between 5:45am-7pm. Every 10th weekend (Saturday and Sunday 9am-2pm). Holiday rotation. Apply today. SSM Health - We bring out the incredible in you, everyday. Job Summary: Acts as a liaison between guests, staff and patients to respond to patient and guest information inquiries. Job Responsibilities and Requirements: PRIMARY RESPONSIBILITIES • Receives, screens, routes and/or responds to all incoming inquiries for information, directions or concerns. • Receives guest suggestions and complaints and escalates through proper channels. • Provides patient information in compliance with The Health Insurance Portability and Accountability Act (HIPAA) requirements and organizational privacy policies. • Identifies and report issues of safety and maintenance. • Assists in improving patient satisfaction. Anticipates family needs and resolves issues before they become major source of concern. • Performs other duties as assigned. EDUCATION • High School diploma/GED or 10 years of work experience EXPERIENCE • No experience required PHYSICAL REQUIREMENTS • Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs. • Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements. • Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors. • Frequent use of hearing and speech to share information through oral communication. Ability to hear alarms, malfunctioning machinery, etc. • Frequent keyboard use/data entry. • Occasional bending, stooping, kneeling, squatting, twisting and gripping. • Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs. • Rare climbing. REQUIRED PROFESSIONAL LICENSE AND/OR CERTIFICATIONS • None Department: 8133000028 Service Excellence Work Shift: Variable Shift (United States of America) Scheduled Weekly Hours: 20 SSM Health is an Equal Opportunity Employer. SSM Health provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, gender, pregnancy, sexual orientation, gender identity, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law. Click here to learn more.