Guest Services Representative
Posted Sep 15, 2026 · We last checked this listing on Oct 6, 2026
Likely interview questions for this role
Written from this job description, not a generic list. Each one notes what the interviewer is really checking.
About your past
Tell me about a time a visitor or patient's family member was upset or angry with you. What happened and how did you handle it?
What they are checking: how the candidate keeps composure and de-escalates in emotionally charged situations, which happen daily at a hospital front desk
Tell me about a time you had to juggle several requests at once, like a family needing a wheelchair, a visitor asking directions, and a phone ringing.
What they are checking: real-world prioritization skill under simultaneous, low-control demands
What experience do you have working in a customer service role in a medical or healthcare setting?
What they are checking: whether the 2-years healthcare-adjacent customer service requirement is genuinely met
Are you bilingual, and if so, tell me about a time your language skills helped you communicate with a patient or visitor.
What they are checking: whether the preferred Spanish-speaking skill is real and has been used in practice
Describe a time you noticed something unsafe in your work environment, like a spill or a broken fixture, and what you did about it.
What they are checking: proactive attention to the physical environment and willingness to escalate maintenance or safety issues
Tell me about a time you had to say no to someone's request because it went against policy. How did you deliver that?
What they are checking: ability to hold a firm line with empathy, which underlies most of the visitor-restriction and security parts of this job
What would you do
Say a visitor tells you they're there to see a patient in Mother/Baby, but their name isn't on the visitor list and they don't have ID. What do you do?
What they are checking: whether the candidate will actually enforce security protocol rather than let a sympathetic story override the rules
Walk me through how you'd handle a call from a family member asking what room a patient is in.
What they are checking: awareness of patient privacy and HIPAA-type restrictions in a role that fields constant information requests
We deal with infant security alerts in Labor & Delivery and NICU. If you heard that alarm go off, what would you do in the first minute?
What they are checking: whether the candidate knows this is a critical, time-sensitive protocol and can respond without freezing or hesitating
A visitor wants to bring their two young kids up to see a new baby in Mother/Baby, but hospital policy requires a health screening form for pediatric visitors. How do you handle that conversation?
What they are checking: ability to enforce policy firmly but kindly without creating a confrontation
This is a per diem role covering shifts as needed, including weekends and holidays. How do you feel about that kind of schedule, and what does your availability actually look like?
What they are checking: honest fit with the unpredictable, on-call nature of per diem scheduling
You're asked to help move a patient who can't assist with the transfer and might weigh more than 35 pounds beyond what you should lift alone. What do you do?
What they are checking: whether the candidate will follow safe patient-handling protocol rather than risk injury by doing it solo
About the work
How comfortable are you with Excel, and can you give an example of how you've used spreadsheets to track something at work, like parking passes or visitor logs?
What they are checking: basic computer proficiency claim backed by a concrete example, since the role tracks things like complimentary parking
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Practice this out loudThe full job description
As published by Advocate Health.