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General Manager I - 1172

Team Car Care (Jiffy Lube) · Belleville, IL · $46,000–$53,000 a year · Full time

Posted May 5, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about a store or team you ran where you improved results. What did you change?

What they are checking: A concrete track record of improving performance through leadership, not just favorable conditions.

Tell me about a time you had to let someone go. How did you handle it?

What they are checking: Ability to make hard people decisions fairly, with documentation and respect.

How do you develop your Assistant General Manager and Crew Chiefs into future leaders?

What they are checking: Whether they build bench strength through delegation, coaching and real responsibility.

What kind of culture do you want in your service center, and how do you build it?

What they are checking: Whether they have a clear vision for team culture and concrete ways to create it.

What would you do

How would you take over a service center that's behind on sales and has high turnover?

What they are checking: Whether they have a plan that starts with people and standards before chasing sales numbers.

A guest posts a bad online review about your store. What do you do?

What they are checking: Whether they respond professionally, fix the root cause and protect the store's reputation.

Your team keeps missing on MultiCare or other lead measures. How do you coach it?

What they are checking: Whether they can find the behavior behind a missed metric and coach that behavior directly.

About the work

How do you manage labor so you're covered during rushes without overspending on slow days?

What they are checking: Ability to schedule against traffic patterns, a key lever on store profitability.

How do you make sure safety meetings and procedures actually change behavior in the bays?

What they are checking: Whether they treat safety as daily practice and follow-up, not just a meeting to check off.

How would you grow fleet business at your location?

What they are checking: Awareness that fleet accounts bring steady volume and require reliable service and relationships.

How do you keep inventory and cash handling accurate at a busy store?

What they are checking: Attention to operational controls that prevent loss and keep the store's numbers trustworthy.

Practice this interview out loud.

Offer builds a real interview for this exact role at Team Car Care (Jiffy Lube) from your resume and this job description, asks the questions one at a time, and tells you what landed. The first one is free.

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The full job description

As published by Team Car Care (Jiffy Lube).

Job Title: General Manager I - 1172 Location: 5730 North Belt West
Belleville, IL 62226-4616
 Compensation: $46,000.00 - $53,000.00 Worker Type: Employee Time Type: Full time Job Description: Embark on a rewarding career journey with us today as a General Manager! FULL-SERVICE REWARDS: • 401K plan w/ company match • Biweekly Bonus Incentives • Career advancement opportunities • DailyPay • Do not need to pay for tools • Employee Discount • Employee Referral Bonuses • Fleet Referral Bonuses • Medical/dental/vision insurance benefits effective day one • PerkSpot Platform provides access to special employee discounts on a variety of products including travel, electronics, concerts, etc. • PTO after 180 days • Spot bonuses through our internal rewards program • Uniforms paid for and laundered GEAR UP FOR YOUR ROLE: Join our team as a General Manager and lead the way in training and supervising our enthusiastic store teammates! In this dynamic role, you'll dive into a variety of tasks to ensure our store operates smoothly and efficiently. From overseeing computer-based and on-the-job training to upholding essential policies like attendance, safety, and uniform standards, you'll be at the forefront of our team's success. Plus, you'll have the opportunity to attend or even conduct engaging store safety and policy meetings. As a key player in our team, you'll enjoy a rewarding and impactful role that offers continuous growth and development opportunities. HOW YOU WILL DRIVE SUCCESS: • Provide prompt and courteous guest service, answer questions, and investigate and resolve guest problems and complaints • Maintain inventory control with thorough knowledge of the cost of goods, turn-ratio, ordering and receiving products, etc. • Responsible for budgeting, sales forecasts, P/L performance, etc. as well as understanding factors which affect sales and profit such as guest counts, marketing, weather, etc. • Maintain or direct the maintenance of the building, equipment, and grounds, including but not limited to the air compressor, HVAC, flooring, bay nets, oil/water separator, interior and exterior lighting, dumpster area, sump pump, waste oil system, tire rotation lifts, overhead doors, etc. • Troubleshoot and coordinate the on-going maintenance of the POS system • Provide supervision and training to teammates including scheduling, coaching, performance management, and performance appraisals • Hold teammates accountable and utilize appropriate teammate performance management techniques when necessary • Arrange for employment advertising, interview, and select teammates • Monitor staffing levels and adjust accordingly to maintain labor control • Conduct Teammate Orientation meetings if needed at your location • Provide safety, security, and environmental leadership for all store personnel with thorough knowledge of lockout / tag out procedures, MSDS, waste policy compliance, Spill Prevention Control & Countermeasures (SPCC) plan, the company safety manual, and OSHA & EPA resources and compliance. Be prepared to provide swift and accurate directions to teammates or guests who may become injured on the job and report all incidents no more than 24 hours after the occurrence • Open and close the store as necessary • Complete daily, weekly, and monthly paperwork and ship or store paperwork as necessary • Maintain and enforce proper cash controls • Partner with the Loss Prevention Department to ensure LP policy compliance; promote honesty and integrity in all business transactions; report incidents of theft of inventory, assets, and/or cash shortage over $10; and report all burglaries or robberies immediately to the LP Department after emergency services and your District or Market Manager are contacted • Assist at other locations as directed UNDER THE HOOD – WHAT YOU’LL NEED: • Establish clear expectations to the team, delegate effectively, promote our Respect in the Workplace policy • Maintain an Open-Door policy, be approachable and communicate regularly with all team members • Follow up on all issues in a timely manner • Conduct staff meetings • Hold subordinates accountable, confront unacceptable performance and discipline appropriately • Meet company goals, providing clear vision / direction / strategy to subordinates and to set an example for attitude, professionalism, and work ethic at the location • Strong work ethic; independently motivated to produce results with limited influence from others • Hard worker, someone who works diligently to get tasks done and demonstrates personal characteristics, such as responsibility, dependability, conscientiousness, communication, and teamwork • Ability to review, analyze, and interpret information, identify problems, and make decisions • Ability to read, understand, and follow procedures and guidelines • Depending on location, our stores may be open 7 days a week, which may include weekends and some holidays • Commitment to following established safety policies and procedures Equal Employment Opportunity We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At TCC, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best.

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