Field Service Technician
Posted Aug 19, 2026 · We last checked this listing on Oct 6, 2026
Likely interview questions for this role
Written from this job description, not a generic list. Each one notes what the interviewer is really checking.
About your past
Tell me about a time a customer was frustrated because equipment kept breaking down. How did you handle the relationship?
What they are checking: Whether they can keep customers confident while solving repeat problems, since customer relations is part of the job.
You'll take home a company van and carry a company credit card. How do you handle that kind of trust?
What they are checking: Whether they can be trusted with company property and spending when working with little supervision.
Tell me about a repair you couldn't figure out at first. How did you finally solve it?
What they are checking: Whether they are persistent and know when to use manuals, peers or support instead of guessing.
What would you do
A hospital kitchen calls because their dish machine won't reach sanitizing temperature during the lunch rush. Walk me through your first steps.
What they are checking: Whether they can diagnose quickly under pressure where the customer cannot safely operate without the machine.
How would you plan your day when you have three preventive maintenance visits scheduled and an emergency call comes in?
What they are checking: Whether they can juggle priorities and communicate schedule changes to customers and dispatch.
The hours are Monday to Friday but the job asks for flexibility. How do you handle an after-hours call from a customer who needs help?
What they are checking: Whether they understand that customer service sometimes means flexing outside the normal schedule.
About the work
You'll install and maintain coffee machines, juice machines, dishwashers and chemical dispensers. Which of those have you worked on, and how did you troubleshoot them?
What they are checking: Whether they have real hands-on experience with commercial food service equipment or a clear path to learning it.
How do you troubleshoot an electrical problem versus a plumbing or water flow problem on a machine?
What they are checking: Whether they understand basic electrical, water and mechanical systems well enough to find root causes.
What safety steps do you take when working with chemical dispensing systems?
What they are checking: Whether they handle concentrated chemicals carefully and know about lockout and protective gear.
How do you document a repair so the next technician or the customer knows what was done?
What they are checking: Whether they keep clear service records, which matter for national accounts and repeat visits.
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Practice this out loudThe full job description
As published by Gordon Food Service.