Jobs › Sunbelt Rentals

Equipment Rental Specialist

Sunbelt Rentals · Springfield, IL · $21.38–$25.38 an hour · Full time

Posted Sep 22, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about your inside sales or customer service experience. How did you handle a busy phone line?

What they are checking: Whether they can stay accurate and friendly when calls and walk-ins stack up.

Tell me about a time you turned a simple request into a bigger sale.

What they are checking: Whether they think about add-ons and the full job, which drives branch revenue.

This job can lead to outside sales or operations management. Which interests you and why?

What they are checking: Whether they want to grow with the company, which the posting highlights.

What would you do

A contractor calls needing equipment for a job tomorrow but does not know exactly what. How do you figure out what to rent them?

What they are checking: Whether they ask good questions about the job to match the right equipment, not just take the order.

A customer is angry because the equipment showed up late and their crew is standing around. What do you do?

What they are checking: Whether they calm the customer, own the problem and find a fix rather than make excuses.

How would you handle a customer who wants a better rate than the branch can give?

What they are checking: Whether they can protect pricing while still finding value and keeping the customer.

A customer returns equipment with damage and says it was like that when they got it. How do you handle it?

What they are checking: Whether they stay fair and use check-out records instead of arguing or giving in.

How do you work with the yard and drivers so orders go out on time?

What they are checking: Whether they coordinate well with operations teammates to keep promises to customers.

About the work

What do you know about the types of equipment rental branches carry, like pumps, lifts or scaffolding?

What they are checking: Whether they have or will quickly build product knowledge, which customers rely on.

How do you keep rental contracts, returns and billing accurate?

What they are checking: Whether they are careful with paperwork, since errors cause disputes and lost revenue.

Practice this interview out loud.

Offer builds a real interview for this exact role at Sunbelt Rentals from your resume and this job description, asks the questions one at a time, and tells you what landed. The first one is free.

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The full job description

As published by Sunbelt Rentals.

Join Our Team! Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call needed to outfit a job site with the proper equipment. Not only do we offer a vast fleet that ranks among the best in the industry, we pair it all with a friendly and knowledgeable staff. Our employees are our greatest asset, and although we present a comprehensive equipment offering, our expertise and service are what truly distinguish us from the competition. We pride ourselves on investing in our workforce and offer competitive benefits, as well as extensive on-the-job training for all eligible employees. As a highly successful national company, we are constantly looking for talented individuals to support our growth. If you are interested in pursuing a rewarding career, we invite you to review our opportunities! Job Description Summary Inside Sales Representative Are you seeking an entrepreneurial, empowering workplace that allows you to: • Develop skills for career growth through an outside sales or operational management career track • Use your inside sales or customer service skills for steady hours & potential overtime • Work with an incredible team of people to make it happen for customers Sunbelt Rentals--the fastest growing rental business in North America--is seeking a Inside Sales Representative. The Equipment Rental Specialist is an inside sales role responsible supporting telephone and walk-in customers with rentalsof all types of construction/industrial equipment. This position is considered the Company’s front line of contact with the customer, whose purpose is to understand customer equipment needs, negotiate and place orders. The role also requires strong administrative skills and an ability to deliver customer satisfaction through a professional attitude at all times. Education or experience that prepares you for success: • High School diploma or GED required • Valid Driver’s license required • Familiarity with various types of construction/industrial tools & equipment Knowledge/Skills/Abilities you may rely on: • Previous equipment rental industry experience • Strong customer service & telephone skills • Solid computer and administrative skills • Successful completion of the DOT Qualification process preferred • Bilingual (Spanish or other) may be preferred in some locations The physical demands of this role require bending, squatting, crouching, reaching, lifting 50 pounds or more, and working indoors/outdoors when required by the job. The above description is not a complete listing of all miscellaneous, incidental or similar duties which may be required from day to day. Reasonable accommodations may be made to comply with applicable laws. Sunbelt Rentals is an Equal Opportunity Employer — Minority/Female/Disabled/Veteran and any other protected class. Related experience may include: Account Manager, Rental Sales, Parts Sales, Service Manager, Customer Service Representative, Construction Manager, Tools Manager, Counter Sales Representative, Equipment Associate, Manager Trainee, Manager in Training, Skilled Craftsman, Brand Ambassador Base Pay Range: $21.38 - 25.38 Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. Please visit https://www.sunbeltrentals.com/careers/ for more information on our benefits and to join our Talent Network. Sunbelt also provides a comprehensive benefits package to its full-time employees. This package includes: • Health, Dental and Vision plans • 401(k) Match • Volunteer time off • Short-term and long-term disability • Accident, Life and Travel insurance, as well as flexible spending • Tuition Reimbursement Options • Employee Assistance Program (EAP) • Length of Service Awards You will become eligible for benefits on the first of the month following 30 days from your start date. Sunbelt offers team members the following paid time off from work, subject to Sunbelt’s policies (unless specified in a collective bargaining agreement): • 12-25 vacation days depending on years of service • 5 sick days • 6 holidays • 2 half day holidays • 2 floating holidays • 1 inclusion day • 1 volunteer day Gear up for an exciting career! Sunbelt Rentals supports service members. Veterans encouraged to apply.

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