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Emergency Medicine Department Scheduler and Support Assistant - Medical Group

Endeavor Health · Evanston, IL · $20.29–$29.42 an hour · Full time

Posted Sep 29, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about a time you were the first point of contact and someone on the phone was upset.

What they are checking: Whether they can calm a caller and get them to the right person without making promises they can't keep.

Tell me about a project you helped with outside your normal duties. What did you contribute?

What they are checking: Whether they take on department projects willingly and follow through on their part.

How do you stay organized when the phones keep interrupting focused work like scheduling?

What they are checking: Whether they have habits that let them return to detailed work without making errors after interruptions.

What would you do

You'd build schedules for more than 60 ED physicians in EZCall. How would you handle a doctor who asks to swap shifts the day before?

What they are checking: Whether they keep coverage safe and follow the department's swap rules while still trying to help the physician.

A physician has ignored three reminders about an overdue requirement. What do you do next?

What they are checking: Whether they escalate respectfully through the right leader instead of giving up or nagging endlessly.

Two physicians both say they were promised the same holiday off. How do you sort it out?

What they are checking: Whether they rely on records and fair rules and bring in the director when needed instead of picking a side.

About the work

Walk me through how you'd build a monthly ED physician schedule from start to finish.

What they are checking: Whether they think about requests, fairness, coverage rules and deadlines in a clear order.

You'd track requirements like trauma CME, stroke training, fit testing and OPPE. How would you keep 60 physicians on top of that?

What they are checking: Whether they can build a tracking system and reminders so no physician falls out of compliance.

You'd send certified letters to patients about lab results and medication changes. How do you make sure the right letter goes to the right patient?

What they are checking: Whether they are careful with patient information and double-check before anything goes out.

How do you keep patient information private when you're working with schedules, letters and phone calls all day?

What they are checking: Whether they understand HIPAA basics in everyday admin work, not just in clinical settings.

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The full job description

As published by Endeavor Health.

Hourly Pay Range: $20.29 - $29.42 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors. Position Highlights: • Position: Emergency Medicine Department Scheduler and Support Assistant • Location: Evanston Hospital • Full Time/Part Time: Full Time (40 hours per week) • Hours: Monday-Friday, 8:00AM-4:30PM Job Summary: The Department Scheduler and Support Assistant is responsible for managing clinical schedules, providing administrative support to the Emergency Medicine (EM) physician practice, and assisting with various department projects. This role serves as a vital point of contact for physicians, patients, and staff while ensuring the smooth operation of administrative tasks within the division. What you will do: • Answer phones, serving as the first point of contact for physicians, patients, and others. • Transcribe and send certified letters to patients regarding lab results, medication changes, and follow-up instructions. • Create and maintain clinical schedules for 60+ ED physicians, in online scheduler-EZCall • Track annual mandatory and compliance requirements for ED physicians, including: • Pediatric CME • Trauma CME • Flu Program • Risk Management Annual Learning Module • OB Hemorrhage & Hypertension • OPPE • SRE • Communication Course • Fit Testing • Stroke Training • Follow up on CME/certification requirements and staff CME reimbursements. • Automate and maintain personnel files. • Administrative support, such as compiling miscellaneous ED reports as assigned, coordinating meetings, ordering office supplies, managing mail and fax correspondences, preparing and submitting bi-weeky overtime hours, tracking physician vacation hours, tracking staff reimbursements and office maintenance tickets. • Coordinate with the Legal Department on risk management matters. • Work closely with the Division Head, Physician Leads, physicians, staff, and medical education programs (residents, medical students, PA students, and fellows). • Provide support to RN/APP staff. What you will need: • Education: High school diploma or equivalent work experience required. • Certification: N/A • Experience: Minimum of 1 year of relevant work experience required; medical office experience preferred. • Skills: Proficiency in Microsoft Office Suite (Word, Excel, Outlook) Benefits: • Career Pathways to Promote Professional Growth and Development • Various Medical, Dental, and Vision options • Tuition Reimbursement • Free Parking at designated locations • Wellness Program Savings Plan • Health Savings Account Options • Retirement Options with Company Match • Paid Time Off • Community Involvement Opportunities Endeavor Health is a fully integrated healthcare delivery system committed to providing access to quality, vibrant, community-connected care, serving an area of more than 4.2 million residents across six northeast Illinois counties. Our more than 25,000 team members and more than 6,000 physicians aim to deliver transformative patient experiences and expert care close to home across more than 300 ambulatory locations and eight acute care hospitals – Edward (Naperville), Elmhurst, Evanston, Glenbrook (Glenview), Highland Park, Northwest Community (Arlington Heights) Skokie and Swedish (Chicago) – all recognized as Magnet hospitals for nursing excellence. For more information, visit www.endeavorhealth.org . When you work for Endeavor Health, you will be part of an organization that encourages its employees to achieve career goals and maximize their professional potential. Please explore our website ( www.endeavorhealth.org ) to better understand how Endeavor Health delivers on its mission to “help everyone in our communities be their best”. Endeavor Health is committed to working with and providing reasonable accommodation to individuals with disabilities. Please refer to the main career page for more information. At Endeavor Health, we are united by a shared commitment to working together to create a culture of connection and belonging—each of us bringing different skills and experiences as we deliver safe, seamless, and personal care. Every person, every time. We are committed to fostering an environment where all team members can be their best, learn, and pursue excellence together. EOE: Race/Color/Sex/Sexual Orientation/ Gender Identity/Religion/National Origin/Disability/Vets, VEVRRA Federal Contractor.

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