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Eble Ice Arena - Head Ice Arena Attendant

Waukesha County · Waukesha, WI · $14.69–$20.26 an hour · Variable time

Posted Sep 1, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

A customer is unhappy about the ice or the schedule. How do you handle it?

What they are checking: Whether they handle unhappy customers with patience, since this is a public county facility and service shapes how residents see it.

What would you do

You'd supervise part-time attendants, many of them young. How do you get a teenager to take a safety rule seriously?

What they are checking: Whether they can get young staff to follow safety rules, since part-time attendants are often teenagers and risks on ice are real.

Ice equipment is heavy and the surface is slippery. What would you make sure every new attendant knew before their first shift alone?

What they are checking: Whether they would train new attendants on safety before they work alone, since that responsibility falls to the head attendant.

A hockey group runs over their ice time and a skating group is waiting. What do you do?

What they are checking: Whether they can handle scheduling conflicts fairly and firmly, since groups running over is a daily source of friction at arenas.

Something breaks and the next session starts in twenty minutes. Walk me through it.

What they are checking: Whether they stay calm and solve problems with the public arriving, since equipment failures do not wait for a convenient time.

You'd work around the public on a hard, cold surface. What would you watch for to keep people safe?

What they are checking: Whether they notice hazards on ice and around the public, since slips and collisions are the main safety risks at an arena.

The schedule is year round at ten to fifteen hours a week, including nights, weekends and some holidays. Does that actually fit your life?

What they are checking: Whether the nights, weekends and holiday schedule truly fits their life, since unreliable coverage is a real problem at arenas.

About the work

This role supervises part-time staff and operates ice equipment at a county arena. What experience do you have running an ice surface?

What they are checking: Whether they have run ice equipment in an arena, since the role supervises staff and operates machines that need experience.

Walk me through resurfacing the ice between sessions. What are you watching for?

What they are checking: Whether they can describe resurfacing step by step, since good ice between sessions is the core of what this job delivers.

The range is $14.69 to $20.26 an hour, and the final candidate may face reference checks plus a criminal background and driver's licence check. Any issue with any of that?

What they are checking: Whether they accept the pay and background checks, since confirming these early avoids surprises late in the hiring process.

Practice this interview out loud.

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The full job description

As published by Waukesha County.

SALARY RANGE $14.69 - $20.26 WORK ASSIGNMENT DETAILS Do you enjoy opportunities to use and grow your skills? Do you want to improve the world? If you said “yes” enthusiastically, then APPLY RIGHT NOW! The Waukesha County Park System is seeking dedicated, innovative, and genuine individuals to join our top-notch team as a Head Ice Arena Attendant. This isn’t just a job (well, it is), but it is also an opportunity to be part of an amazing team that delivers outstanding experiences to our customers, protects our natural resources, and thrives on unique challenges daily. Our team members are our greatest assets, and we value everyone at every level. The Waukesha County Park System offers an energetic culture that invites collaboration and provides encouragement to learn and succeed. This position is a great opportunity for someone who is passionate about serving their community, is naturally friendly, and isn’t afraid of a little hard work. Work Schedule: this position is intended to work year around, 10-15 hours per week. Must be able to work nights, weekends, and some holidays. Prior to hiring, the final candidate may be subject to work/education/certification reference(s) and pass a criminal background and driver's license check. CLASSIFICATION SPECIFICATION Example of Duties: • Supervises part-time staff. • Operates ice equipment. • Assists in running "Learn to Skate". • Watches over ice skaters (on the ice, while skating), ensuring safe activity. • Operates POS cash register and adheres to cash handling policies. • Opens and closes the facility. • Provides great customer service. • Interacts with customers and coworkers in a pleasant and professional manner. • Maintains safe working conditions and sanitary work area. • Performs basic cleaning (sweeping, mopping, and trash removal). • Performs other duties as assigned. Minimum Qualifications Essential Knowledge and Abilities • Ability to skate. • Ability to provide, and follow, oral and written instructions. • Ability to work independently or in a team environment. • Ability to communicate effectively both orally and in writing, including providing excellent customer service. • Ability to safely operate equipment necessary to perform the duties of the position. • Ability to establish and maintain effective working and public relations with co-workers, supervisors, and the public. • Ability to effectively interact with sensitivity with persons from diverse cultural, socioeconomic, educational, racial, ethnic, and professional backgrounds, and persons of all ages and lifestyles. • Ability to stand, walk, bend, squat, stoop, kneel, crouch, reach, push/pull, and lift up to 10-20 lbs. on an occasional basis. You must meet these Minimum Training and Experience requirements: • 18 years of age • 8th grade education. • Valid driver's license. • Some recent supervisory work experience. • Some recent cash handling and customer service work experience. Preferred: • Operation of ice equipment. About Us: Waukesha County prides itself on operating in a business-like manner and is recognized as a leader delivering high quality services with competence and skill. With our vision of "Leading the Way", we value teamwork and collaboration, ethics and diversity, communication, efficiency and cost savings, innovation, and the wellbeing of our staff and the citizens we serve. Employees are provided professional development opportunities and encouragement to learn and practice continuous improvement and LEAN principles as we regularly ask ourselves "Is there a better way?" Location: Located in the City of Waukesha, our campus offers an on-site fitness center, free parking, and easy access to interstate highway systems. Waukesha County offers a perfect blend of urban and rural living where one can enjoy the benefits of quiet rural lake communities or opt for nearby attractions that the greater Milwaukee area offers including vast beach and park systems, public markets, performing arts, music festivals, and sports including the Milwaukee Admirals, Brewers, Bucks, Wave, Marquette University Golden Eagles and the UW-Milwaukee Panthers Basketball programs. EEO: Waukesha County is committed to equal opportunity and nondiscrimination in employment and adheres to all Federal, State and County Equal Employment Opportunity laws, policies, plans, rules, regulations and ordinances. The County recognizes and accepts its important leadership role in providing for equal employment/service opportunities. It is the express policy of Waukesha County to promote equal employment opportunity among all who are employed by Waukesha County and who seek employment with Waukesha County. For further information visit: https://www.waukeshacounty.gov The County does not sponsor applicants for work visas. Applicants must be currently authorized to work in the United States on a full-time basis.

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