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Director, Operations

Flex · Buffalo Grove, IL · Full time

Posted Aug 21, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about the largest operation you've run. How many people, what products and what P&L?

What they are checking: Whether their scope matches running the core operations of a site with full P&L responsibility.

Tell me about a time a major customer was unhappy with delivery or quality. What did you do?

What they are checking: Whether they own customer problems and fix them at the root rather than make excuses.

Tell me about a turnaround you led on an underperforming area.

What they are checking: Whether they can diagnose problems and lead real change with measurable results.

How do you build and develop your leadership team?

What they are checking: Whether they invest in managers so the operation does not depend on them alone.

What would you do

How do you guarantee on-time, in-full delivery while still pushing cost down?

What they are checking: Whether they can manage the tension between delivery and cost without sacrificing quality.

How do you connect day-to-day operational programs to the annual operating plan and strategy?

What they are checking: Whether they link daily work to long-term goals instead of only firefighting.

Two of your managers disagree on priorities and it's slowing things down. What do you do?

What they are checking: Whether they resolve conflict decisively and keep the team aligned.

How do you balance the needs of the business unit with the general manager's priorities for the whole site?

What they are checking: Whether they work well as a partner to the GM while running their own scope.

About the work

How do you set operational financial goals and turn them into goals for each team?

What they are checking: Whether they can cascade targets so every manager knows what they own.

What key indicators would you review with executives monthly, and why those?

What they are checking: Whether they know which measures really show the health of an operation.

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The full job description

As published by Flex.

Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world. A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment. If you are excited about a role but don't meet every bullet point, we encourage you to apply and join us to create the extraordinary. Job Summary To support our extraordinary team who build great products and contribute to our growth, we’re looking to add a Director, Operations located in Buffalo Grove , Illinois. Reporting to the General Manager the Director, Operations who is in charge of managing day-to-day operations and core functions of operations to achieve and maintain operational excellence. What a typical day looks like: • Guarantee production, delivery in full, on time and in specifications, required by customers, at the most cutthroat cost. • Define operational financial goals. • Operational business experience including a successful performance track record managing staff and P&L. • Establish and communicate Business Unit goals and assignments. • Define and execute operational programs in line with strategic plans and annual operating goals. • Meet with Executive Business at least monthly to review and evaluate KOI's. • Attend quarterly business reviews with key customers. • Partner with other business to establish strategic plans and goals. • Direct and control the activities on purchasing business, production control, planning, manufacturing engineering, test engineering, maintenance, manufacturing and logistics. • Implement appropriate HR strategies and actions to recruit and retain a qualified and motivated workforce. The experience we’re looking to add to our team: • Bachelor’s degree required; MBA preferred . • 10–15 years of manufacturing experience, with 3–5+ years in a Director-level Operations role within Medical Devices or other regulated industries . • Proven experience leading operations under FDA, ISO 13485, GMP , and customer audits. • Demonstrated success delivering measurable results while maintaining high quality and compliance standards . • Strong P&L ownership and financial discipline in regulated manufacturing environments. • Hands-on experience with assembly, high speed automation, and validated manufacturing processes . • Deep experience managing NPIs, process validation (IQ/OQ/PQ), and design transfer . • Ability to lead multi-shift operations with a strong safety and quality mindset. • Experience scaling operations while maintaining patient safety and regulatory integrity . • Strong cross-functional leadership with Quality, Engineering, Supply Chain, and Regulatory teams . • Lean Daily management experience • Application lean tools experience • We are looking for a humble, secure, persistent, data driven and high energy leader and a good mentor. KR13 What you'll receive for the great work you provide: • Full range of medical, dental, and vision plans • Life Insurance • Short-term and Long-term Disability • Matching 401(k) Contributions • Vacation and Paid Sick Time • Tuition Reimbursement 
 Application Deadline: Applications for this job position will be accepted for at least five days following the job posting start date below and continuing until the end date below or until the position is filled. This posting may close sooner due to application volume. Job Posting Start Date 08-21-2026 Job Posting End Date

 The base pay range for this position is provided below. The final base rate offered will be determined using job-related, non-discriminatory criteria, including but not limited to experience, qualifications, geographic location, education, external market data, and internal equity. $160,100.00 USD - $220,200.00 USD Annual Job Category Operations Relocation: Eligible for domestic relocation only Is Sponsorship Available? No Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email accessibility@flex.com and we'll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Flex, you must complete the application process first).

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