Jobs › Health Care Service Corporation

Director of Enterprise National Accounts

Health Care Service Corporation · Chicago, IL · $131,000–$196,500 a year · Full time

Posted Sep 29, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about a time you retained a major account that was seriously considering leaving.

What they are checking: Real retention track record with executive clients under pressure.

How do you build relationships with a client's C-suite and benefits leadership, not just their HR contacts?

What they are checking: Executive engagement skills, which the posting calls out directly.

How do you motivate an account team that is serving one demanding client every single day?

What they are checking: Leadership that prevents burnout and keeps standards high over years on one account.

This role requires travel and an active insurance license. Tell me how you have handled similar travel and compliance demands before.

What they are checking: Practical fit for the travel and licensing requirements listed in the posting.

What would you do

This team supports a single, highly complex national account. How would you lead differently than with a book of many accounts?

What they are checking: Whether they understand that one client means deep relationships, high stakes and no room for drift.

How do you balance retention and client satisfaction with profitability when a large client pushes for rate concessions?

What they are checking: Ability to protect margins while keeping a strategic relationship strong.

One of your account managers is well liked by the client but keeps missing internal deadlines. How do you handle it?

What they are checking: Whether they manage performance directly even when the client relationship is at stake.

The client escalates a claims service failure straight to your CEO. What do you do in the next 48 hours?

What they are checking: Crisis handling, internal coordination and owning the fix in front of the client.

About the work

Walk me through how you prepare for a renewal with a national self-funded employer.

What they are checking: Knowledge of funding arrangements, admin fees, stop-loss and performance guarantees in large group health.

Which reports or metrics would you bring to a quarterly business review with a national account?

What they are checking: Understanding of claims, utilization and service data that show value to a large employer.

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The full job description

As published by Health Care Service Corporation.

At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers. Join HCSC and be part of a purpose-driven company that will invest in your professional development. Job Summary This position is responsible for leading, motivating, and developing a dedicated, high-performing Account Management team. The role is accountable for ensuring the team meets or exceeds established retention, profitability, growth, and client satisfaction objectives while delivering exceptional service to assigned accounts. The incumbent will provide strategic leadership, foster strong client relationships, and drive business results through effective account management practices. The position requires the ability and willingness to travel as business needs dictate. Job Requirements • Bachelor's degree or four years of experience selling managed care products and/or managing managed care accounts. • Current, valid State Insurance Agent License. • Eight years of experience in the sale of group health managed care products and managed care account management or servicing, including major and national accounts. • One year of management experience within the national or enterprise market in sales or account management, or three years of management experience within the healthcare industry. • Experience managing a book of business with accountability for profitability and client retention. • Demonstrated leadership experience, including expertise in marketing, account management, and sales strategy development. • Strong knowledge of managed care products, processes, industry trends, and market dynamics. • Experience managing complex group health managed care accounts. • Proven coaching, mentoring, and talent development skills. • Ability and willingness to travel as business needs require. • Strong problem-solving and decision-making skills with the ability to address customer needs effectively. • Demonstrated ability to build and maintain strong customer relationships. • Excellent negotiation, presentation, sales, financial, and business acumen skills. • Strong verbal and written communication skills, with the ability to lead teams, negotiate effectively, build internal and external relationships, and prepare professional business communications. • Experience overseeing annual budgets and allocating resources across projects and operational priorities. • Ability to translate business needs and strategic initiatives into compelling business cases. • Experience conducting cost-benefit analyses to evaluate investments and ensure return on investment (ROI). Preferred Qualifications • Bachelor's degree in Marketing, Business Administration, Healthcare Administration, or a related field. Are you being referred to one of our roles? If so, ask your connection at HCSC about our Employee Referral process! Pay Transparency Statement: At Health Care Service Corporation, you will be part of an organization committed to offering meaningful benefits to our employees to support their life outside of work. From health and wellness benefits, 401(k) savings plan, pension plan, paid time off, paid parental leave, disability insurance, supplemental life insurance, employee assistance program, paid holidays, tuition reimbursement, plus other incentives, we offer a robust total rewards package for employees. Learn more about our benefit offerings by visiting https://careers.hcsc.com/totalrewards . The compensation offered will vary depending on your job-related skills, education, knowledge, and experience. This role aligns with an annual incentive bonus plan subject to the terms and the conditions of the plan. Flex employees are expected to be in the office a minimum of three days a week. Management will have discretion to modify an employee's weekly schedule for exigent circumstances. HCSC Employment Statement: We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics. We are a drug-free and smoke-free workplace. Employment may be contingent upon successful completion of drug screening in accordance with applicable law. Base Pay Range $131,000.00 - $196,500.00 Exact compensation may vary based on skills, experience, and location.

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