Jobs › Health Care Service Corporation
Director of Enterprise National Accounts
Posted Sep 30, 2026 · We last checked this listing on Oct 6, 2026
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Likely interview questions for this role
Written from this job description, not a generic list. Each one notes what the interviewer is really checking.
About your past
Tell me about a time you retained a major account that was seriously considering leaving.
What they are checking: Real retention track record with executive clients under pressure.
How do you build relationships with a client's C-suite and benefits leadership, not just their HR contacts?
What they are checking: Executive engagement skills, which the posting calls out directly.
How do you motivate an account team that is serving one demanding client every single day?
What they are checking: Leadership that prevents burnout and keeps standards high over years on one account.
This role requires travel and an active insurance license. Tell me how you have handled similar travel and compliance demands before.
What they are checking: Practical fit for the travel and licensing requirements listed in the posting.
What would you do
This team supports a single, highly complex national account. How would you lead differently than with a book of many accounts?
What they are checking: Whether they understand that one client means deep relationships, high stakes and no room for drift.
How do you balance retention and client satisfaction with profitability when a large client pushes for rate concessions?
What they are checking: Ability to protect margins while keeping a strategic relationship strong.
One of your account managers is well liked by the client but keeps missing internal deadlines. How do you handle it?
What they are checking: Whether they manage performance directly even when the client relationship is at stake.
The client escalates a claims service failure straight to your CEO. What do you do in the next 48 hours?
What they are checking: Crisis handling, internal coordination and owning the fix in front of the client.
About the work
Walk me through how you prepare for a renewal with a national self-funded employer.
What they are checking: Knowledge of funding arrangements, admin fees, stop-loss and performance guarantees in large group health.
Which reports or metrics would you bring to a quarterly business review with a national account?
What they are checking: Understanding of claims, utilization and service data that show value to a large employer.
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Practice this out loudThe full job description
As published by Health Care Service Corporation.