Desktop Support Technician
Posted Sep 21, 2026 · We last checked this listing on Oct 6, 2026
Likely interview questions for this role
Written from this job description, not a generic list. Each one notes what the interviewer is really checking.
About your past
Tell me about a time you escalated an issue to a senior technician. How did you decide it was time?
What they are checking: Whether they know their limits and hand off with useful information instead of spinning their wheels.
Tell me about a time you explained a technical fix to a frustrated, non-technical user.
What they are checking: Whether they communicate patiently and plainly with busy clinical staff.
How do you give your supervisor progress updates that are short and useful?
What they are checking: Whether they report clearly and concisely on what is done and what is blocked.
What would you do
A nurse says her workstation won't log into Epic and she has patients waiting. How do you troubleshoot it?
What they are checking: Whether they work quickly and logically on problems that directly delay patient care.
You have three tickets: a broken printer in registration, a slow PC in billing and a label printer down in the lab. Which do you take first?
What they are checking: Whether they rank requests by impact on patients and operations.
You're asked to support a project rollout at a clinic in another town. How do you prepare?
What they are checking: Whether they plan ahead for travel, equipment and user support during go-live.
About the work
Walk me through how you would image and deploy a new PC for a clinic.
What they are checking: Whether they know a repeatable process for setup, software and testing before handoff.
How do you check whether a new piece of software will work on our desktops and network before installing it widely?
What they are checking: Whether they test compatibility first instead of finding problems after rollout.
How do you keep equipment records and inventory accurate when you're working across several locations?
What they are checking: Whether they track devices carefully, since lost equipment can mean lost patient data.
How do you protect patient information when you're repairing or replacing a computer?
What they are checking: Whether they understand HIPAA concerns for data on devices and handle them properly.
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Practice this out loudThe full job description
As published by Mercyhealth.