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Dental Office Manager

Aspen Dental · Eau Claire, WI · $60,000–$65,000 a year · Full time

Posted Oct 1, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about a time you led a team through a busy or short-staffed stretch.

What they are checking: Hands-on leadership and keeping morale up when the office is under strain.

How do you work with the doctor when you disagree about how the schedule should be built?

What they are checking: Partnering with the clinician as an equal on operations without overstepping on clinical calls.

The job starts with ten weeks of training. How do you learn a new system quickly?

What they are checking: Coachability and how they will handle an intensive training program.

Tell me about a time you turned around a patient experience problem in a past job.

What they are checking: Whether they notice patterns in complaints and fix the cause, not just the single case.

What would you do

A patient is upset at the front desk about a bill. How do you handle it?

What they are checking: Calm de-escalation and the ability to fix a billing problem while keeping the patient.

How would you raise case acceptance in an office where patients often leave without scheduling treatment?

What they are checking: Understanding of financing options, follow-up and how the team presents care.

The role carries monthly and quarterly incentives. How do you keep the team focused on goals without it feeling like pressure?

What they are checking: Whether they can drive results while keeping a patient-first culture.

A team member is often late and the doctor is frustrated. What do you do?

What they are checking: Willingness to address performance issues directly and fairly.

About the work

Walk me through how you run a morning huddle in a dental office.

What they are checking: Whether they can set up the day around the schedule, open slots and treatment opportunities.

What insurance and billing experience do you have, and how do you handle a claim that keeps getting denied?

What they are checking: Practical revenue cycle knowledge that keeps collections healthy.

Which numbers would tell you the office had a good month?

What they are checking: Basic business literacy in production, collections, new patients and schedule fill.

Practice this interview out loud.

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The full job description

As published by Aspen Dental.

At Aspen Dental, we put You First, offering the security and job stability that comes with working with a world-class dental service organization (DSO). Our best-in-class training program, competitive compensation, and flexible scheduling will help you thrive in your career. When you join our team as a Dental Office Manager , which at Aspen Dental we call an Operations Manager, you will have the opportunity to give back to communities and positively affect patients’ lives. Job Type: Full - Time Salary: $60000 - $65000 /year + monthly and quarterly incentive earnings ** Sign-On Bonus: $2500 At Aspen Dental, we put You First. We offer: • A generous benefits package that includes paid time off, health, dental, vision, and 401(k) savings plan with match* • Career development and growth opportunities to support you at every stage of your career • A fun and supportive culture that encourages collaboration and innovation • Free Continuous Learning through TAG U How You’ll Make a Difference: As a Dental Office Manager , you will lead the office in all office operations in support of the doctors to help create lasting impressions and build trust and loyalty with patients. When you join an Aspen Dental practice, you’ll participate in an extensive, ten-week training program to gain business and leadership knowledge designed to help you succeed and grow within our organization. • Provide superior patient service with compassion and care in accordance with patient needs, company policies and procedures, government regulations, and dental board standards • Hire, develop, manage and retain the office staff • Consult with patients on treatment options provided by clinical team, verifying insurance payment and collection ensuring high quality of care • Review monthly business results, manage profit and loss, align sales plan to support business goals and create strategies to increase profitability • Prepare and lead daily huddles with team to level set expectations to optimize patient experience and business performance • Additional tasks as required Preferred Qualifications • Minimum of one year of managing a team of direct reports • High school diploma or equivalent; college degree is preferred • A people centric leader who motivates and inspires others • Strong communication and interpersonal skills, with the ability to build rapport with patients of all ages and backgrounds • Demonstrate analytical thinking; place a premium on leveraging data Aspen Dental-branded practices are independently owned and operated by licensed dentists. The practices receive non-clinical business support services from Aspen Dental Management, Inc., a dental support organization. *May vary by independently owned and operated Aspen Dental locations. **Limitations apply, please see recruiter for details ADMI Corp., d/b/a TAG-The Aspen Group, its affiliates, related companies and independently owned supported clinical practices are proud to be Equal Opportunity Employers and welcome everyone to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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