Jobs › NAPA Genuine Parts Company
Delivery Driver
Posted Aug 26, 2026 · We last checked this listing on Oct 6, 2026
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Likely interview questions for this role
Written from this job description, not a generic list. Each one notes what the interviewer is really checking.
About your past
Tell me about your driving record and the kind of vehicles you've driven for work.
What they are checking: Whether they are insurable and comfortable driving a company vehicle every shift.
Tell me about a time you dealt with a frustrated customer face to face. What did you say?
What they are checking: Customer care on the road, since the driver is often the only NAPA person the customer sees.
Why does a part-time driver job fit what you're looking for right now?
What they are checking: Whether their schedule and goals line up with a part-time role so they stay reliable.
What would you do
In the IBS program you might deliver to an airline ground support station or a government fleet shop. How would you act differently on a customer's site than at a store?
What they are checking: Awareness that they represent NAPA inside someone else's business and must follow that site's rules.
How do you plan your route when you have several deliveries and one of them is marked urgent?
What they are checking: Prioritizing a down vehicle or urgent order while still getting the other stops done.
You arrive and the customer says the part you brought is wrong. What do you do next?
What they are checking: Staying calm, documenting, and getting the store involved quickly instead of arguing or leaving.
Bad weather is coming and you still have three stops left. How do you handle it?
What they are checking: Judgment about safety first while keeping the store and customers informed.
When you're not driving, you may help inside. What kind of work would you be comfortable picking up?
What they are checking: Willingness to be useful between runs rather than waiting for the next delivery.
About the work
What do you check on your vehicle before you start driving for the day?
What they are checking: Whether they own basic vehicle safety, like tires, lights and fluids, instead of assuming someone else did it.
How do you make sure every part on your load is accounted for and signed for?
What they are checking: Care with paperwork and proof of delivery, which protects the company and the customer.
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Practice this out loudThe full job description
As published by NAPA Genuine Parts Company.
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