OfferDrill.

Jobs › Uline

Customer Service Representative - Bilingual

Uline · IL · $26.00–$30.00 an hour · Full time

Posted Sep 30, 2026 · We last checked this listing on Oct 6, 2026

Apply at Uline

Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about a time you helped a customer who was frustrated. How did you calm the situation?

What they are checking: Whether they stay patient and solve problems for upset customers in either language.

Tell me about a time you learned new software or systems quickly.

What they are checking: Whether they can adapt to the order systems and tools used every day.

What makes a customer want to keep ordering from the same company?

What they are checking: Whether they understand that reliable, friendly service builds long-term business relationships.

What would you do

A Spanish-speaking customer calls with a detailed question about a product's dimensions and shipping time. Walk me through how you'd help.

What they are checking: Whether they can handle product and shipping specifics accurately in either language.

How would you recommend a product when a customer isn't sure what they need?

What they are checking: Whether they ask the right questions to understand the customer's business need first.

This is a 24/7 operation with various on-site shifts. Which shifts work for you?

What they are checking: Whether they're realistic about shift work and can commit to an on-site schedule.

A customer switches between English and Spanish during a call. How do you handle that?

What they are checking: Whether they adapt naturally to the customer and keep the conversation easy for them.

About the work

Which languages do you speak, and how comfortable are you handling a full business conversation in each?

What they are checking: Whether their second language is strong enough for orders, products and problem solving with customers.

How do you handle product names or technical terms that don't translate easily?

What they are checking: Whether they can explain clearly and confirm understanding so orders aren't placed wrong.

The job involves digging into order details. How do you make sure an order is entered exactly right?

What they are checking: Whether they check details carefully so customers get the right products.

Practice this interview out loud.

Offer builds a real interview for this exact role at Uline from your resume and this job description, asks the questions one at a time, and tells you what landed. The first one is free.

Practice this out loud

The full job description

As published by Uline.

Customer Service Representative - Bilingual Pay from $26 to $30 per hour with significant growth and earning potential! Kenosha Branch 12355 Uline Way, Kenosha, WI 53144 Fast, friendly and customer focused. As a Uline Bilingual Customer Service Representative, you’ll dig into order details to deliver the legendary service our customers love. Make your move to Uline, a company built on stability and success. 24/7 operation - Various on-site full-time shifts available. Why Customer Service at Uline? • Best-in-Class Training: Handle real customer interactions with confidence through hands-on training and ongoing support. • Grow Your Career: Develop valuable problem-solving and communication skills while advancing with a stable, growing company. • Make a Difference: Deliver legendary service by identifying effective solutions that support our customers’ business needs. Position Responsibilities • Process customer orders, make product recommendations and handle account inquiries using world-class technology. • Be a product and solutions expert! We’ll equip you to answer product, pricing and shipping questions quickly and confidently. • Build business relationships with customers over phone, email and chat. • Understand customer needs and recommend Uline's best solutions. • Help customers navigate Uline's website and online ordering. Minimum Requirements • High school diploma or equivalent. Bachelor's degree preferred. • Excellent problem-solving, listening and communication skills. • Prior customer service experience is a plus , but if you are eager to learn, we will train you! • Bilingual (English / Spanish) - fluent in both verbal and written forms. Benefits • Complete health insurance coverage and 401(k) with 6% employer match that starts day one ! • Multiple bonus programs. • Paid holidays and generous paid time off. • Tuition Assistance Program that covers professional continuing education. Employee Perks • Café featuring affordable daily meal options from local restaurants. • On-site fitness center and beautifully maintained walking paths. • Best-in-class, clean, modern facilities. About Uline Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 10,000 employees across 15 locations. Uline is a drug-free workplace . All new hires must complete a pre-employment hair follicle drug screening . All positions are on-site. EEO/AA Employer/Vet/Disabled #LI-AP3 #LI-IL001 (#IN-KNCS) #ZR-ILCS Our employees make the difference and we are committed to offering exceptional benefits and perks! Explore Uline.jobs to learn more!

Apply at Uline