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This position has closed. Hy-Vee removed this listing from their careers page on Oct 6, 2026. The interview prep below is still useful, and there are similar open roles at the bottom of this page.

Customer Service

Hy-Vee · Fitchburg, WI · Part time

Posted Oct 1, 2026 · We last checked this listing on Oct 4, 2026

Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

This counter handles money orders, check cashing, packages and licenses. Tell me about a job where you had to handle a lot of different kinds of transactions and keep them all accurate.

What they are checking: Whether they can switch between many small procedures without letting accuracy slip on the money side.

Tell me about a time a customer was upset with you over something you couldn't change. What did you say?

What they are checking: Whether they stay calm under pressure and can explain a rule without sounding cold or defensive.

This job needs nights and weekends. What does your availability look like, and how do you handle schedule changes?

What they are checking: Whether they can reliably cover the hard-to-fill shifts the posting says are required.

Tell me about a mistake you made with money or paperwork and how you caught it.

What they are checking: Whether they own errors quickly, which matters more than never making one when cash is involved.

What would you do

A customer wants to cash a check, but something about it doesn't match the ID they handed you. What do you do?

What they are checking: Whether they will follow verification rules and get a manager instead of waving it through to be nice.

There's a line of six people and the person at the counter is sending a complicated money transfer. How do you handle the next few minutes?

What they are checking: Whether they can stay accurate on one task while keeping a waiting line informed and calm.

Hy-Vee talks about learning customers' names. How would you do that at a busy service counter?

What they are checking: Whether they see the personal touch as part of the job rather than something extra when there is time.

Someone asks you to mail a package and you aren't sure about the shipping rules for what's inside. What do you do?

What they are checking: Whether they ask and check instead of guessing on rules that carry real consequences.

A regular tries to chat while you're in the middle of counting cash. How do you handle it?

What they are checking: Whether they protect accuracy and security while still being friendly to the people they serve.

About the work

How do you make sure your cash drawer balances at the end of a shift?

What they are checking: Whether they have real habits for counting and checking, since shortages at a service desk are taken seriously.

Practice this interview out loud.

Offer builds a real interview for this exact role at Hy-Vee from your resume and this job description, asks the questions one at a time, and tells you what landed. The first one is free.

Practice this out loud

The full job description

As published by Hy-Vee.

Additional Considerations (if any): - At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other. Job Description: Job Title: Customer Service Department: General FLSA: Hourly Revision Date: 07/2026 About Hy-Vee At Hy-Vee, we believe the shortest distance between two people is a smile. We're seeking people with a passion for customer service, a willingness to learn, and a commitment to being part of a team that strives to make our customers' lives easier, healthier and happier. The Role and Why It's Important Our Customer Service team members are the friendly face of some of our most important in-store services, helping customers with everything from mailing packages and sending money to cashing checks and purchasing licenses. In this role, you'll handle a wide variety of transactions accurately and efficiently while making every customer feel welcomed and valued. If you enjoy working with people, stay calm under pressure, and take pride in getting things done right, we'd love to have you on our team. What You'll Do No two shifts are exactly the same, but here's what you can expect: • Provide prompt, friendly customer service by greeting customers with a smile, learning their names, and making every interaction a positive one • Weigh postal packages, run mail through meters, and process certified, express, UPS, registered, and insured mail • Process Western Union orders and send faxes for customers • Sell money orders and cash payroll, personal, ADC, and social security checks • Sell hunting and fishing licenses • Break down and put money in utility drawers and process paid outs • Sign on the postal department, break down, and turn off the postal register • Count daily coupons and process refunds for customers and department-approved refunds • Sign on and off lottery machines, sell and redeem lottery tickets • Assist customers with dry cleaning where applicable and process bottle refunds • Assist customers at registers and in other areas of the store as needed • Answer the telephone and use the intercom system using appropriate procedures • Remove trash in a timely manner and maintain a clean, organized work area • Work with co-workers as a team to ensure customer satisfaction and a pleasant work environment • Maintain strict adherence to personal hygiene, dress standards, and all Hy-Vee policies and store guidelines • Report to work when scheduled and on time Your Skills To be successful, you'll need to be able to: • Solve practical problems and interpret instructions across a variety of situations with limited standardization • Perform arithmetic calculations involving fractions, decimals, and percentages accurately • File, post, and organize materials; copy data accurately between records; and gather basic information as needed • Guide customers and provide clear, helpful direction in a professional manner • Communicate clearly and professionally with customers, team members, and store leadership Reporting Relationships Accountable and Reports to: Store Director; Store Manager; Assistant Managers of Store Operations, Perishables, and Health Wellness Home Education and Experience • High school diploma or equivalent experience required • Over six months up to one year of similar or related work experience preferred Physical Requirements • Frequently stand and walk throughout a shift in sales, food service, or delivery areas • Where applicable to the role: ability to safely use sharp knives and blades for food preparation • Where applicable to the role: exposure to heat- and burn-related hazards associated with cooking, baking, or grilling equipment • Where applicable to the role: ability to operate a delivery vehicle in accordance with applicable DOT standards • Perform repetitive standing, walking, reaching, and bending associated with order fulfillment, POS transactions, and cleaning/sanitation duties ​ Working Environment This is a fast-paced role in a retail store environment where you will be on your feet and handling a variety of customer transactions throughout your shift. You will have continuous exposure to dirt and noise. Safety is always a priority, and training is provided to help ensure a safe and supportive work environment. Are you ready to smile, apply today. Employment is contingent upon the successful completion of a pre employment drug screen.