Jobs › Carvana

Customer Delivery Driver - Chicago, IL - Penny

Carvana · Chicago, IL · $20.00–$22.00 an hour · Market Operations

Posted Sep 30, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Walk me through your driving experience and your current driving record.

What they are checking: Whether they are a safe, dependable driver, which comes before anything else in this job.

How would you make a car delivery feel like a happy moment for the customer?

What they are checking: Whether they understand that bringing happiness back to car buying is part of their job.

Tell me about a time you went out of your way for a customer.

What they are checking: Whether their customer service experience includes real effort beyond the minimum.

How do you stay friendly and patient at the end of a long shift?

What they are checking: Whether their service stays steady even when they are tired.

What would you do

What would you do if you found damage on a car right before handing it to the customer?

What they are checking: Whether they are honest about problems and follow process instead of hiding them.

How do you keep deliveries on time when traffic around Chicago is unpredictable?

What they are checking: Whether they plan ahead and communicate with customers when plans change.

A customer asks a question about financing that you do not know the answer to. What do you say?

What they are checking: Whether they stay honest and connect customers to the right help instead of guessing.

The schedule is six days a week with Saturdays required. Can you commit to that?

What they are checking: Whether they can reliably work the stated schedule.

About the work

What safety checks do you do before driving a vehicle off the lot?

What they are checking: Whether they have consistent safety habits that protect the vehicle, the public and themselves.

How would you handle paperwork the customer needs to sign at delivery?

What they are checking: Whether they are careful with documents so the sale is completed correctly.

Practice this interview out loud.

Offer builds a real interview for this exact role at Carvana from your resume and this job description, asks the questions one at a time, and tells you what landed. The first one is free.

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The full job description

As published by Carvana.

We're looking for Customer Advocates with at least 2 years of customer-facing experience to build an exciting career at Carvana - the fastest-growing used automotive retailer in U.S. history and one of the four fastest companies to make the Fortune 500! Whether it's helping customers with our one-of-a-kind Vending Machine experience or getting involved in the local community, our Customer Advocates are leading the charge in reintroducing happiness into the car-buying process. Shift Requirement: . The hours for this position are from 7 am - 3 pm or 1 pm - 9 pm. We ask that team members be available to work 6 days a week; Saturdays are required.  Unlock Your Earning Potential! We offer a competitive starting hourly rate of $20/hr with significant growth opportunities based on performance. You can boost your earnings within a short timeframe: • Pay Range: $20-$22 hourly • Starting Pay: $20/hr • At 3 Months: $20.50/hr • At 6 Months: $21/hr In your first year, you can progress from $22/hr to $22/hr through our performance-based Careers Not Jobs program, which provides four merit opportunities annually. As part of this program, eligible team members can enjoy an additional $0.50 increase in their pay every 90 days. And that's not all! Market Operations may offer other performance-based incentive programs specific to your location, potentially unlocking even greater earnings.  Benefits + Perks:  We continually invest in our team members’ success because when our team members grow, we grow. Here is how we invest in you:  • Compensation: Competitive, Performance-Based Compensation PLUS 401(k) with Carvana match, opportunity for overtime during busy seasons • Fast Track Advancement Opportunities: Stellar performers achieve higher pay rates sooner based on performance. Hard work and stellar performance won't go unnoticed. • Health & Wellness: 100% Company Paid Healthcare Premiums plus Dental + Vision benefits. Wellness program to support mental, physical and financial health. We know pets are family too! Benefit from our pet care savings program to keep your furry friends healthy and happy. • Time Off & Work-Life Balance: Generous paid time off (13 days for the first year, increases to 20 days thereafter)  • Education Support:  We support you depending on where you are at in your education journey - if you are looking to pursue a bachelor's degree, we offer tuition reimbursement. And if you already have your bachelors degree we have a student loan repayment program! • Equity: Carvana Shares is something that we grant to our team members on an annual basis where you get to be an ‘owner’ in the company. We also offer an Employee Stock Purchase Plan discount! • Professional Development: Extensive internal growth and professional development opportunities • And more! About the Role:  We're looking for enthusiastic, energetic, and self-motivated team players with at least 2 years of customer-facing experience to: • Create an amazing and memorable pick up experience for our customers; you’ll be the face of Carvana when customers come onsite to our car Vending Machine • Complete customer paperwork and include thorough notes in our customer tracking system • Swiftly address any customer questions or minor technical issues related to the vending machine process, ensuring a positive and memorable experience. • Consistently drive safe and maintain a clean driving record in accordance with Carvana's CMV Driver Qualification policy. * Candidates must have (or be able to obtain) a Notary in your local jurisdiction within the first 90 days of employment (process sponsored by Carvana). This process may involve satisfying state-specific requirements. For further details, candidates can review their local state notary requirements here: State Notary Requirements . * Candidates must be able to satisfy state-specific requirements related to access DMV/title and registration systems. * California employees must obtain a Vehicle Verifier license within the first 90 days of employment (Process sponsored by Carvana). * Nevada, Tennessee, and Virginia employees must apply for a Salesperson license within the first two weeks of employment (process sponsored by Carvana). Obtaining this license is a condition of employment; failure to secure it may impact continued employment in this role. General qualifications and requirements • Ability to perform physically demanding tasks like detailing vehicles and loading/unloading vehicles onto our Vending Machine. You will work in indoor and outdoor conditions with occasional exposure to inclement/extreme weather  • Ability to walk/stand and sustain physical activity for extended periods of time (8+ hours) • Must be able to read, write, speak and understand English • Requires high and low levels of movement with the ability to reach with arms, twist, kneel, crouch, climb, balance, and squat • Requires the grasping, carrying, lifting, pushing, and pulling of items of 50lbs. • Frequent driving requires excellent visual acuity and manual dexterity. Reasonable accommodations may be granted to enable individuals with disabilities to perform the essential functions Legal stuff This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.  Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories. This role is not eligible for visa sponsorship. Must be at least 21 years of age and possess a valid driver's license. Must be able to read, write, speak, and understand English.

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