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Customer Delivery Driver - Chicago, IL - Oak Brook

Carvana · Chicago, IL · $20.00–$22.00 an hour · Market Operations

Posted Sep 30, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about your driving record and experience driving larger vehicles or hauling.

What they are checking: Whether they are a safe, experienced driver, which is the first thing any delivery role checks.

When you hand over a car, how do you make that moment a good experience for the customer?

What they are checking: Whether they see the delivery as a customer experience, not just dropping off a vehicle.

Tell me about your customer-facing experience and what you learned from it.

What they are checking: Whether they have the two years of customer experience the posting asks for and real lessons from it.

How do you handle bad weather or heavy traffic when you are on a tight schedule?

What they are checking: Whether they put safety first and communicate delays instead of rushing.

What would you do

You are about to deliver a car and notice a new dent that was not there when you loaded it. What do you do?

What they are checking: Whether they report problems honestly before the customer sees them instead of hoping no one notices.

How do you plan your day when you have several deliveries across the Chicago area?

What they are checking: Whether they can manage time, traffic and routes so customers get their cars on schedule.

A customer is not home at the scheduled delivery time. What do you do?

What they are checking: Whether they follow process and communicate clearly instead of making decisions on their own.

This job needs six days a week, including Saturdays. How does that fit your life?

What they are checking: Whether they can reliably meet the stated schedule over time.

A customer is upset that the car is a different shade than they expected. How do you respond?

What they are checking: Whether they stay calm and helpful and know when to bring in support.

About the work

What do you check on a vehicle and your equipment before you head out?

What they are checking: Whether they have safe pre-trip habits that prevent damage and accidents.

Practice this interview out loud.

Offer builds a real interview for this exact role at Carvana from your resume and this job description, asks the questions one at a time, and tells you what landed. The first one is free.

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The full job description

As published by Carvana.

We're looking for Customer Advocates with at least 2 years of customer-facing experience to build an exciting career at Carvana - the fastest-growing used automotive retailer in U.S. history and one of the four fastest companies to make the Fortune 500! Whether it's helping customers with our one-of-a-kind Vending Machine experience or getting involved in the local community, our Customer Advocates are leading the charge in reintroducing happiness into the car-buying process. Shift Requirement: . The hours for this position are from 7 am - 3 pm or 1 pm - 9 pm. We ask that team members be available to work 6 days a week; Saturdays are required.  Unlock Your Earning Potential! We offer a competitive starting hourly rate of $20/hr with significant growth opportunities based on performance. You can boost your earnings within a short timeframe: • Pay Range: $20-$22 hourly • Starting Pay: $20/hr • At 3 Months: $20.50/hr • At 6 Months: $21/hr In your first year, you can progress from $22/hr to $22/hr through our performance-based Careers Not Jobs program, which provides four merit opportunities annually. As part of this program, eligible team members can enjoy an additional $0.50 increase in their pay every 90 days. And that's not all! Market Operations may offer other performance-based incentive programs specific to your location, potentially unlocking even greater earnings.  Benefits + Perks:  We continually invest in our team members’ success because when our team members grow, we grow. Here is how we invest in you:  • Compensation: Competitive, Performance-Based Compensation PLUS 401(k) with Carvana match, opportunity for overtime during busy seasons • Fast Track Advancement Opportunities: Stellar performers achieve higher pay rates sooner based on performance. Hard work and stellar performance won't go unnoticed. • Health & Wellness: 100% Company Paid Healthcare Premiums plus Dental + Vision benefits. Wellness program to support mental, physical and financial health. We know pets are family too! Benefit from our pet care savings program to keep your furry friends healthy and happy. • Time Off & Work-Life Balance: Generous paid time off (13 days for the first year, increases to 20 days thereafter)  • Education Support:  We support you depending on where you are at in your education journey - if you are looking to pursue a bachelor's degree, we offer tuition reimbursement. And if you already have your bachelors degree we have a student loan repayment program! • Equity: Carvana Shares is something that we grant to our team members on an annual basis where you get to be an ‘owner’ in the company. We also offer an Employee Stock Purchase Plan discount! • Professional Development: Extensive internal growth and professional development opportunities • And more! About the Role:  We're looking for enthusiastic, energetic, and self-motivated team players with at least 2 years of customer-facing experience to: • Create an amazing and memorable pick up experience for our customers; you’ll be the face of Carvana when customers come onsite to our car Vending Machine • Complete customer paperwork and include thorough notes in our customer tracking system • Swiftly address any customer questions or minor technical issues related to the vending machine process, ensuring a positive and memorable experience. • Consistently drive safe and maintain a clean driving record in accordance with Carvana's CMV Driver Qualification policy. * Candidates must have (or be able to obtain) a Notary in your local jurisdiction within the first 90 days of employment (process sponsored by Carvana). This process may involve satisfying state-specific requirements. For further details, candidates can review their local state notary requirements here: State Notary Requirements . * Candidates must be able to satisfy state-specific requirements related to access DMV/title and registration systems. * California employees must obtain a Vehicle Verifier license within the first 90 days of employment (Process sponsored by Carvana). * Nevada, Tennessee, and Virginia employees must apply for a Salesperson license within the first two weeks of employment (process sponsored by Carvana). Obtaining this license is a condition of employment; failure to secure it may impact continued employment in this role. General qualifications and requirements • Ability to perform physically demanding tasks like detailing vehicles and loading/unloading vehicles onto our Vending Machine. You will work in indoor and outdoor conditions with occasional exposure to inclement/extreme weather  • Ability to walk/stand and sustain physical activity for extended periods of time (8+ hours) • Must be able to read, write, speak and understand English • Requires high and low levels of movement with the ability to reach with arms, twist, kneel, crouch, climb, balance, and squat • Requires the grasping, carrying, lifting, pushing, and pulling of items of 50lbs. • Frequent driving requires excellent visual acuity and manual dexterity. Reasonable accommodations may be granted to enable individuals with disabilities to perform the essential functions Legal stuff This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.  Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories. This role is not eligible for visa sponsorship. Must be at least 21 years of age and possess a valid driver's license. Must be able to read, write, speak, and understand English.

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