JobsRegal Rexnord

Customer Care Advocacy Summer Intern

Regal Rexnord · Milwaukee, WI

Posted Sep 13, 2026 · We last checked this listing on Sep 20, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

Behavioral

Tell me about a time you had to handle a frustrated customer or difficult person. What did you do and how did it turn out?

whether the candidate can stay calm and professional under pressure in a service interaction

Walk me through a school or work project where you had to collect and analyze data to find a trend or problem.

real exposure to structured problem solving, not just coursework theory

Tell me about a time you worked on a team with people from different departments or backgrounds who didn't always agree.

ability to collaborate across functions like marketing and commercial excellence, not just with peers

Describe a time you had to manage more than one priority at once with a tight deadline. How did you decide what came first?

time management and judgment under competing demands, relevant to an 11-week project-heavy internship

Tell me about a process, at school, a job, or a club, that you thought was inefficient and what you did about it, if anything.

initiative and interest in process improvement, a core part of the role

Tell me about a time you had to explain something complicated to someone who didn't have the same background as you.

clarity of verbal and written communication with varied audiences

Technical

Have you used Power BI or a similar tool before? If so, what did you build with it?

actual hands-on familiarity with the reporting tool versus just listing it on a resume

How comfortable are you with Microsoft Excel or the rest of Office, and can you give an example of something more advanced you've done in it, like formulas, pivot tables, or formatting a report?

actual skill level with the tools listed as required versus surface familiarity

Situational

If you were given a spreadsheet of customer complaint data with no instructions, how would you start figuring out what it's telling you?

basic analytical instincts and comfort with ambiguity

Say a customer emails, calls, and messages in chat about the same issue within a day. How would you handle that and who would you loop in?

understanding of multichannel customer service and when to escalate

If your manager asked you to prepare a short report on a project's progress for senior leaders, what would you make sure to include?

communication skills tailored to an executive audience

What does good customer service look like to you, and can you give an example of when you experienced it yourself?

whether the candidate has a genuine customer-first mindset versus a rehearsed answer

You're given a vague assignment with little direction and told to figure it out. What do you do first?

ability to work independently and take initiative, since responsibilities vary by project

Practice this interview out loud.

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The full job description

As published by Regal Rexnord.

Work Model: Work Model: You’ll work in a hybrid model, onsite at your designated Regal Rexnord location at least 3 days per week (Monday–Thursday), with flexibility to work remotely up to 2 days, including Friday. ____________________ Program Duration: June 2, 2027 - August 13, 2027 (~11 weeks) Location: Milwaukee, WI HQ Internship Overview The Regal Rexnord IPS Customer Care Advocacy Internship Program is a fulltime, 11-week paid internship at our Headquarters in Milwaukee starting June 2027. The program is designed for students to gain real world experience by developing strong functional/technical expertise and business knowledge through challenging, hands-on assignment and to expose them to various groups across our Global Customer Care team and the Business. Over the course of 11 weeks, associates will complete work assignments and work projects to support Customer Care, Marketing and Training functions. What You'll Do Responsibilities vary by business need and project, but may include: • Project Management : Lead and contribute to customer care projects aimed at improving service delivery and customer satisfaction. • Data Analysis : Collect, analyze, and interpret customer care data in Power BI to identify trends and areas for improvement. • Process Improvement : Develop and implement strategies to enhance customer care processes and efficiency. • Customer Interaction: Assist with handling customer inquiries and resolving case issues through various communication channels (phone, email, chat). • Reporting : Prepare and present reports on project progress, outcomes, and recommendations to senior management. • Collaboration : Work closely with cross-functional teams (marketing, commercial excellence) to ensure project alignment with company goals and customer needs. • Training and Development : Participate in training sessions to develop essential skills such as communication, problem-solving, and project management. Education, Experience & Qualifications • Currently enrolled in a Bachelor’s degree program with a Business Administration, Marketing or related major • Strong analytical and problem-solving skills • Excellent verbal and written communication skills • Proficient with Microsoft Office Suite or related software • Ability to take direction well and work independently • Passion for creating a work culture where everyone thrives  • Self-starter and idea generator  • Desire to learn and contribute  • Ability to work on cross functional teams • Proven capability to manage multiple priorities and handle yourself professionally  • Previous experience with customer service or project management is a plus • Experience with Power BI is a plus Travel • Limited travel (up to 10%) Applicants must be eligible to work in the United States without requiring company sponsorship to obtain or keep United States work authorization. About Regal Rexnord Regal Rexnord is a publicly held global industrial manufacturer with 30,000 associates around the world who help create a better tomorrow by providing sustainable solutions that power, transmit and control motion. The Company’s electric motors and air moving subsystems provide the power to create motion. A portfolio of highly engineered power transmission components and subsystems efficiently transmits motion to power industrial applications. The Company’s automation offering, comprised of controls, actuators, drives, and precision motors, controls motion in applications ranging from factory automation to precision control in surgical tools. The Company’s end markets benefit from meaningful secular demand tailwinds, and include factory automation, food & beverage, aerospace, medical, data center, warehouse, alternative energy, residential and commercial buildings, general industrial, construction, metals and mining, and agriculture. Regal Rexnord is comprised of three operating segments: Industrial Powertrain Solutions, Power Efficiency Solutions, and Automation & Motion Control. Regal Rexnord has offices and manufacturing, sales and service facilities worldwide. For more information, including a copy of our Sustainability Report, visit RegalRexnord.com. Equal Employment Opportunity Statement Regal Rexnord is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity, pregnancy, age, ancestry, national origin, genetic information, marital status, citizenship status (unless required by the applicable law or government contract), disability or protected veteran status or any other status or characteristic protected by law. Regal Rexnord is committed to a diverse and inclusive workforce. We are committed to building a team that represents diverse and inclusive backgrounds, perspectives, and skills.  If you’d like to view a copy of the company’s affirmative action plan for protected veterans/individuals with disabilities or policy statement, please email Recruiting@RegalRexnord.com. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail Recruiting@RegalRexnord.com. Equal Employment Opportunity Posters Notification to Agencies : Please note that Regal Rexnord Corporation and its affiliates and subsidiaries ("Regal Rexnord") do not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement or similar contract and approval from HR to submit resumes for a specific requisition, Regal Rexnord will not consider or approve payment to any third-parties for hires made.

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