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Custodial Supervisor

SBM Management · Chicago, IL · $60,000–$65,000 a year · Full time

Posted Sep 4, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about the largest custodial crew you have supervised. How did you assign the work?

What they are checking: Whether they have real experience planning and directing a crew across a site.

Tell me about a time you had to discipline someone. How did you handle the conversation?

What they are checking: Whether they address performance fairly, document it and keep the person's dignity.

How do you make sure your crew always has the supplies and equipment they need?

What they are checking: Whether they plan inventory ahead so supply shortages don't hurt quality.

Tell me about a time you raised a problem with your boss before it became a customer complaint.

What they are checking: Whether they report shortcomings early, which the role explicitly requires.

What would you do

Three people call off on the same night. How do you make sure the customer still gets what the contract promises?

What they are checking: Whether they can reprioritize, redistribute work and communicate honestly with the customer about any gaps.

The customer says a contractor did poor work in their building. How do you handle it?

What they are checking: Whether they inspect the work, document what they see and raise shortcomings with their manager.

A good employee tells you a coworker is making the job miserable. What do you do?

What they are checking: Whether they take complaints seriously, look into them fairly and protect a good team.

About the work

How do you run a quality and safety inspection, and what do you do with what you find?

What they are checking: Whether they inspect against clear standards, report needed repairs and follow up until problems are fixed.

Which OSHA rules come up most often in custodial work, and how do you keep your crew compliant?

What they are checking: Whether they know hazard communication, PPE, slips and bloodborne pathogens well enough to train and enforce them.

How do you decide whether a new cleaning product or machine is worth switching to?

What they are checking: Whether they test new supplies and equipment on real results and cost, as the posting asks.

How do you train a new custodian so they work safely from their first shift?

What they are checking: Whether they have a structured way to train on tasks, chemicals and PPE before someone works alone.

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The full job description

As published by SBM Management.

Title: Custodial Supervisor Job Description: Salary: $60,000-$65,000 Job Overview The Custodial Supervisor will be responsible for the assignment and direct supervision of custodial employees in maintaining the cleanliness and sanitation of the assigned areas. The supervisor will inspect areas, equipment, and working conditions to ensure compliance with sanitation and OSHA regulations. Roles & Responsibilities To perform this job successfully and safely, an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned. • Coordinate and supervise the activities of employees in the Custodial program • Train and instruct employees in tasks, safety, policies, and procedures • Ensure that custodial services meet the needs of the site • Ensure custodial personnel have the equipment and supplies necessary to perform their job • Issues supplies to custodians as needed • Conduct regular quality, service, and safety inspections of assigned areas and reporting the results of the inspections with particular emphasis on needed repairs • Evaluate and recommend new custodial supplies and equipment by conducting testing • Ensure specified contract services are provided by the contractor by inspecting the work performed • Advises the immediate supervisor when shortcomings or other deficiencies of work are noted • Report employee personnel and customer issues to supervisor • Report accidents and incidents to the supervisor immediately • Carry out management responsibilities in accordance with the organization's policies and applicable laws • Interview, hire, plans, assign, and direct work • Ensure each team member works in conformance with SBM policies and procedures • Ensure operational excellence through training, coaching, disciplining, and encouragement of team members • Address complaints and resolve problems • Ensure employees are properly trained on tasks and safety requirements • Monitor employees for proper use of personal protective equipment, and supplies • Provide recommendations for corrective action on areas that need improvement • Review and maintain employee’s records such as attendance and metric data • Correct at risk behavior then reports to the supervisor immediately Qualification To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required to perform this job safely. Other duties, responsibilities and activities may change or be assigned at any time with or without notice. Education and/ or Experience: Bachelor's degree in Business Administration, Operations Management, Facilities Management, or a related field is preferred. Candidates with an equivalent combination of education, technical training, professional certifications, and progressively responsible experience leading facilities, operations, janitorial, manufacturing, or service teams will also be considered. Certificates, Licenses, Registrations: May be required to have a valid driver’s license. Supervisory Responsibilities Carries out management responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, planning, assigning, and directing work; performance evaluations; rewarding and disciplining employees; addressing complaints and resolving problems. Ensure employees are properly trained on tasks and safety requirements. Physical Demands & Work Environment The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to sit. The employee is frequently required to walk and use hands to finger, handle, or feel. The employee is occasionally required to stand. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet. Benefits: SBM offers comprehensive benefit packages. For information about SBM's benefits, please visit SBM's website at: www.sbmmanagement.com/careers Careers – SBM SBM Management Services, LP and its affiliates are proud to be equal opportunity workplaces. We are committed to equal employment opportunity regardless of race, sex, color, ancestry, religion, national origin, sexual orientation, citizenship, age, marital status, disability, gender identity, Veteran status, or other legally protected status.

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