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Courier ACL: Green Bay

Advocate Health · Green Bay, WI

Posted Sep 16, 2026 · We last checked this listing on Sep 20, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

Behavioral

Tell me about a time you had to deliver something sensitive or confidential, whether that was paperwork, a package, or information. How did you make sure it stayed protected?

real experience handling confidential material responsibly, since patient specimens require the same discretion

Tell me about a time a client or staff member was frustrated with you or with a delivery delay. How did you handle the conversation?

customer service composure under pressure with people who may already be stressed, like clinic staff waiting on results

Describe a time you had to keep a vehicle or equipment in good working order on your own, without someone checking up on you.

self-directed responsibility for vehicle cleanliness and maintenance since this role runs with minimal supervision

Tell me about a time you had to collect a signature or payment from someone who wasn't available or wasn't cooperating. How did you resolve it?

persistence and problem-solving on routine but sometimes tricky administrative tasks

Technical

What do you know about how medical specimens need to be handled during transport, like temperature or how rough handling can affect a sample?

baseline understanding of specimen integrity even though no certification is required for this role

If you noticed a package was leaking or looked like it might be a hazardous material, what would you do before continuing your route?

awareness of hazard protocols and whether they'd stop to assess risk instead of pushing through to stay on schedule

Situational

Walk me through how you'd handle a cooler bag with blood specimens that need to get from one clinic to the lab within a tight time window, while you're also scheduled to hit three other stops that hour.

whether the candidate can prioritize time-sensitive specimen integrity against a fixed route without cutting corners

Say you're on your route and dispatch calls with an urgent add-on pickup that would put you behind on your existing stops. What do you do?

how they balance dispatch instructions against existing commitments and whether they communicate rather than just guess

You lift a box that turns out to be much heavier than expected, close to that 60 pound mark. Walk me through what you'd do in the moment.

practical judgment about safe lifting and whether they'd ask for help rather than risk injury or damage

This schedule alternates week to week, three days one week and two the next, all afternoon into evening. How does that fit with your life outside work?

realistic commitment to an irregular part-time schedule before it becomes a problem after hire

How would you keep dispatch and the people you're delivering to in the loop if you hit unexpected traffic or a delay on your route?

proactive communication habits, since the job depends on multiple parties trusting the courier's updates

What's your experience driving in Wisconsin winters, and how do you think about safety versus keeping to a delivery schedule when weather turns bad?

real-world judgment about when to slow down or delay for safety rather than rushing to stay on time

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The full job description

As published by Advocate Health.

Department: 60315 WI ACL Laboratories - WI Logistics Status: Part time Benefits Eligible: Yes Hou rs Per Week: 20 Schedule Details/Additional Information: One week Wednesday thru Friday and the next week Monday and Tuesday. All days 1030 to 2030 Pay Range: $18.85 - $28.30 Major Responsibilities: • Transport and deliver all assigned items, including medical specimens and supplies, ensuring integrity and confidentiality. • Ensure proper handling, storage, and transport of sensitive and hazardous materials. • Adhere to schedules, routes, and safety protocols. • Maintain vehicle cleanliness and scheduled maintenance. • Communicate effectively with clients, staff, and dispatch. • Respond promptly and professionally to urgent delivery requests and phone calls. • Document deliveries and support workflow improvements. • Handle physical tasks (lifting to 60 lbs) and use freight equipment as needed. • Collect payments or signatures as needed. Licensure, Registration, and/or Certification Required: • None Education Required: • High school diploma or GED. Valid state driver’s license. Experience Required: • None Knowledge, Skills & Abilities Required: • Strong communication, customer service. • Ability to maintain confidentiality of patient related information. Physical Requirements and Working Conditions: • Ability to lift up to 60 lbs. and perform physical tasks. This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties. Our Commitment to You: Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including: Compensation • Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training • Premium pay such as shift, on call, and more based on a teammate's job • Incentive pay for select positions • Opportunity for annual increases based on performance Benefits and more • Paid Time Off programs • Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability • Flexible Spending Accounts for eligible health care and dependent care expenses • Family benefits such as adoption assistance and paid parental leave • Defined contribution retirement plans with employer match and other financial wellness programs • Educational Assistance Program Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview. About Advocate Health Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.

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Courier ACL: Green Bay

Likely interview questions for this role

Practice this interview out loud.

The full job description

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