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Counter Sales Associate

Airgas · Fond du Lac, WI · Full time

Posted Aug 27, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

This role balances high-energy customer interaction with operational support. Tell me about a job where you did both.

What they are checking: Whether they can switch between serving customers and handling stock or paperwork without dropping either.

Tell me about a time you turned a frustrated customer into a regular.

What they are checking: Their relationship-building skill, which drives repeat business at a retail counter.

How would you go about learning the products in an industrial supply store quickly?

What they are checking: Their drive to build product knowledge that lets them act as a trusted guide.

There are bonus opportunities tied to the role. How do you suggest additional products without being pushy?

What they are checking: Whether they can grow sales by recommending what genuinely fits the customer's project.

What would you do

A welder comes in and isn't sure what gas or wire they need for a job. How would you help them?

What they are checking: Whether they ask good questions to understand the customer's need instead of guessing or upselling.

You don't know the answer to a customer's technical question. What do you do?

What they are checking: Whether they admit what they don't know and find the right answer rather than bluffing.

A customer wants to return a cylinder that looks damaged and isn't sure it's ours. How do you handle it?

What they are checking: Whether they follow procedure on cylinder returns while staying courteous to the customer.

About the work

What do you know about handling and storing compressed gas cylinders safely?

What they are checking: Basic safety awareness, since counter staff move cylinders and advise customers on them.

How do you keep the counter area and stock organized during a busy morning rush?

What they are checking: Whether they can keep operations running while customers are lined up.

How accurate are you with cash, invoices and order entry? Give me an example.

What they are checking: Attention to detail on transactions, which affects billing and inventory accuracy.

Practice this interview out loud.

Offer builds a real interview for this exact role at Airgas from your resume and this job description, asks the questions one at a time, and tells you what landed. The first one is free.

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The full job description

As published by Airgas.

R10097432 Counter Sales Associate (Open) Location: Fond du Lac, WI - Retail shop How will you CONTRIBUTE and GROW? We are committed to building a diverse and inclusive workplace that embraces the unique perspectives of our employees, our customers, patients, community stakeholders, and cultures across the world. We believe that a variety of backgrounds makes our team stronger and more innovative. At Airgas, we RESPECT , HONOR and VALUE diversity. Airgas is Hiring for a Counter Sales Associate in Fond du Lac WI! We are looking for you! • Targeted Salary: $23.50 per hour plus bonus opportunities! • Monday - Friday, no weekend w ork! • Airgas provided PPE • Comprehensive Family Benefits: Airgas offers a full benefits package designed to support your whole life, including Medical, Dental, Vision, Life, AD&D, and Disability Insurance. • Support for Parents: We offer a 14-week paid child birth benefit to support growing families. • Future Security: 401(k) Retirement Plan with company match, Tuition Assistance, Paid Holidays, Vacation, and Sick time. • Early Access: Your benefits start after just 30 days of employment We’re looking for a Counter Sales Associate to join our team in a role that balances high-energy customer interaction with meaningful operational support. If you enjoy solving problems and building relationships in a dynamic, industrial environment, we want to meet you! A Counter Sales Associate will partner with our customers to provide industrial, medical, and specialty gases, welding equipment, and other essential supplies. You will serve as a trusted guide, advising customers on the tools, hardware, and materials needed to successfully complete their projects. By demonstrating equipment use and sharing insights on product quality, you help our customers pioneer new solutions in their own work. . • Responsible for adherence to company policies including safety and the use of personal protective equipment to ensure a secure environment for everyone. • Provides excellent customer service to both internal and external partners, fostering understanding and long-term relationships. • Ensures all required paperwork is accurately completed, including coding, costing, and pricing. • Partners with customers to identify the best tools and procedures for their specific tasks; demonstrates equipment use to build customer confidence. • Manages order entry and processes transactions ; assists the team with the reconciliation of deposits. • Coordinates via phone, e-mail, and in person with customers and team members to provide helpful information on costs and delivery. • Contributes to an outgoing call strategy to support the continued growth and success of the branch. • Coordinates the transfer of merchandise between locations to meet customer needs. • Maintains a positive work atmosphere by acting and communicating in a supportive manner with customers, vendors, and colleagues. • Stocks shelves and maintains welcoming showroom displays to provide an excellent customer experience. • Coordinate cylinder movement and pallet organization ________________________ Are you a MATCH? Required Qualifications: • HS Diploma or equivalent required. • Minimum of 2+ years of experience in product, warehouse, or sales environments ( we also value an equivalent combination of education and unique life experience ). • Excellent customer service skills and the ability to thrive in a fast-paced setting. • Experience in industrial retail, inside sales, or inventory control is a plus. • Attention to detail in handling transactions. • Availability for occasional overtime when the team needs extra support. • Must be able to operate in a drug-free workplace. Preferred Qualifications: • A background in gas, welding, or safety supplies is a wonderful asset. Familiarity with SAP, Google, or MS Office Applications. • A detailed understanding of SAP and PROS functionalities. • The ability to communicate clearly and warmly with a wide variety of people from different backgrounds. ________________________ Benefits We care about and support our Airgas Families. This is evident not only through our competitive compensation but also through a comprehensive benefits package that includes medical, dental, and vision plans, short-term and long-term disability, life and accidental death and dismemberment (AD&D) insurance, Employee Assistance Program (EAP), pre-tax commuter transportation benefit, parental leave, vacation, sick time, floating holidays, jury duty and funeral/bereavement leave, and paid holidays for all eligible full-time employees. Additionally, we offer our eligible employees a 401k plan with company matching funds, tuition reimbursement, discounted college tuition for eligible employees’ dependents, and an Airgas Scholarship Program for dependent children. Associates who are members of collective bargaining units should review their bargaining agreement to determine whether they are eligible for some or all of the benefits described here and to see any special terms or conditions for eligibility. _________________________ Your DIFFERENCES enhance our PERFORMANCE At Airgas, we are committed to building a workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world. We welcome and consider applications from all qualified applicants, regardless of their race, gender, sexual orientation, religion, disability or any other protected characteristic. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world. _________________________ About Airgas Airgas, an Air Liquide company, is a leading U.S. supplier of industrial, medical and specialty gases, as well as hardgoods and related products; one of the largest U.S. suppliers of safety products; and a leading U.S. supplier of ammonia products and process chemicals. Through the passion and diversity of its 18,000 associates, Airgas fosters a culture of safety, customer success, sustainability and innovation. Airgas associates are empowered to share ideas, take initiative and make decisions. Airgas is a subsidiary of Air Liquide, a world leader in gases, technologies and services for industry and healthcare. Present in 60 countries with approximately 66,500 employees, Air Liquide serves more than 4 million customers and patients. Join us for a stimulating experience: At Airgas, you matter and so does the work you do. As a member of our team, you play an important role in the success of your team, making sure our products are created sustainably and delivered safely and efficiently. In turn, you’ll find a welcoming workplace where you’re valued for who you are and where you can fill your potential while growing a fulfilling career — whatever path you choose. _________________________ Equal Employment Opportunity Information We are an equal opportunity employer. We welcome all qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. Airgas, an Air Liquide Company is a Government contractor subject to the Vietnam Era Veterans’ Readjustment Assistance Act of 1974 and Section 503 of the Rehabilitation Act of 1973. Airgas does not discriminate against qualified applicants with disabilities, and is committed to providing reasonable accommodations to the known disabilities of such individuals so as to ensure equal access to benefits and privileges of employment. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us by email at us-accommodationrequest@airgas.com. _________________________ California Privacy Notice

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