JobsAdvocate Health

Clinical Nurse Supervisor (CNS) - Primary Care

Advocate Health · Elgin, IL

Posted Sep 8, 2026 · We last checked this listing on Sep 20, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

Behavioral

Tell me about a time you had to supervise staff across two different locations. How did you keep both sites running smoothly and stay connected with people you weren't physically standing next to that day?

whether the candidate has real experience managing across distance and can prioritize without being physically present

Describe a time you had to coach or correct a team member whose clinical performance wasn't meeting standards. What did you say and what happened after?

comfort with direct, compassionate accountability conversations rather than avoiding conflict

Tell me about a time a patient situation escalated and required verbal de-escalation or a safety intervention. What did you do?

hands-on experience with de-escalation and whether they stay calm and directive under pressure

Describe your approach to onboarding or training a new clinical staff member in a primary care clinic.

whether they build systems for staff development or just react case by case

Tell me about a time you had to give feedback to leadership that wasn't well received. How did you handle it?

whether they can advocate for their team and speak up, given the posting's emphasis on nurse voice shaping culture

Technical

How comfortable are you conducting patient conversations or coordinating care in Spanish, and can you give an example of a time language mattered in a clinical interaction?

actual Spanish proficiency and how they've used it in patient care, not just self-reported fluency

What does the nursing process mean to you in an outpatient primary care setting, and how do you make sure your team is following it consistently?

whether they understand outpatient workflow versus inpatient, since much of their supervisory background may be hospital-based

What's your experience with vaccinations, annual physicals, and chronic disease management workflows in a family medicine clinic?

direct familiarity with the specific outpatient services this practice provides

Situational

Walk me through how you'd handle a situation where a medical assistant at one clinic calls in sick last minute and you're scheduled to be at the other site that morning.

practical problem-solving skills for the two-site staffing reality of this specific job

If you noticed two staff members giving inconsistent guidance to patients about the same clinical protocol, how would you address it?

ability to standardize practice and correct process gaps, not just personality issues

How do you decide what to escalate to a physician or practice manager versus what you handle yourself as the nurse supervisor?

judgment about scope of authority and knowing their own limits

If you found out supplies or equipment weren't being properly maintained at one of your two clinic sites, what would you do first?

operational awareness and follow-through on safety and compliance across multiple locations

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The full job description

As published by Advocate Health.

Department: 09124 AMG Sherman Svc Area - Administration Operations Status: Full time Benefits Eligible: Yes Hou rs Per Week: 40 Schedule Details/Additional Information: Monday- Friday 8am-5pm / Spanish speaking preferred. Will require travel between two sites Pay Range: $41.10 - $61.65 Job Description Summary:    The Ambulatory and Outpatient Clinical Nurse Supervisor, provides direct supervision to selected clinical areas and assists the practice in delivering health care to patient’s consistent with the practice’s policies and procedures.     Where You Will Work :   Advocate Medical Group (AMG) is part of  Advocate Health , one of the nation’s largest nonprofit health systems. With more than 350 locations across Illinois and Wisconsin, AMG offers a wide range of specialties and services, including primary care, medical and surgical care, pediatrics, women’s health, behavioral health, and more. Our team is dedicated to delivering exceptional care and improving health outcomes in the communities we serve. Joining AMG means being part of a collaborative, patient-focused environment where innovation and quality care thrive.      We’re Looking For:    • Registered Nurse Licensure  • 2-3 years previous Lead or Supervisory experience preferred  • Outpatient experience preferred • Spanish Speaking preferred    What You’ll Do:    Monday- Friday 8am-5pm Will require travel between two sites 1435 Randall Rd, 87 N Airlite ST As a skilled and compassionate Clinical Supervisor, you will play a pivotal role in ensuring that your team delivers high-quality, patient-centered care. You will oversee and support staff in providing and coordinating comprehensive care through the nursing process, promoting safe, therapeutic outcomes in alignment with established standards, policies, and procedures.     About This Location:    Our physicians at Advocate Medical Group Primary Care in Elgin, IL, provide the high-quality, personalized care you deserve.   Primary care   is the first point of contact in health care and our family medicine physicians are here to care for your entire family. Our address is 1435 N. Randall Rd., Elgin, IL. When you’re looking for primary care close to home, visit us in Elgin, IL. Our team of family medicine physicians, along with our nurse practitioners, are committed to your health and wellness. We provide comprehensive preventive care, such as annual physical exams and vaccinations. We're also well trained in the diagnosis and treatment of acute illnesses and chronic diseases and can refer you to specialists if needed. Be the Supervisor Who Redefines Care.     At Advocate Health, being a Clinical Nurse Supervisor means more than delivering exceptional clinical care—it means leading with purpose, compassion, and boldness. As part of our One Advocate Health community, you’ll join a unified team committed to lifting others up, embracing innovation, and creating inclusive spaces where everyone can thrive. You’ll be empowered to think boldly, collaborate with humility, and drive change through fearless curiosity. Whether you're at the bedside, in the community, or advancing care through research and education, you’ll help shape the future of health—because here, we’re redefining care for you, for us, for all.      Your feedback matters.  Every nurse’s voice is vital in shaping our culture and improving care. We value your insights and experiences because they help us grow stronger together.   Physical Requirements and Working Conditions    • Must be able to sit, stand, walk, lift, squat, bend, reach above shoulders, and twist frequently throughout the workday.    • Must be able to lift and support the weight of 35 pounds in handling patients, medical equipment, and supplies.    • Must be able to: push/pull with 30 lbs. of force and perform a sliding transfer of 150 lbs. with a second person present.    • Must have functional speech, vision, hearing, and touch with ability to use fine hand manipulation skills for IV insertion and other procedures/functions.    • Maneuver foot pedals on carts or machines.    • Perform physical safety interventions such as patient restraint and verbal de-escalation, if needed.    • May be exposed to chemical and hazardous waste as well as blood and body fluids and communicable disease. Therefore, protective clothing and equipment must be worn as necessary.    • Must be able to respond quickly to changes in patient and/or unit conditions.    • Physical Abilities Testing may be required.    • Additional department specific physical requirements may be identified for unique responsibilities within the department by the nurse leader.      Ready to Take the Next Step:    Apply Now!   Our Commitment to You: Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including: Compensation • Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training • Premium pay such as shift, on call, and more based on a teammate's job • Incentive pay for select positions • Opportunity for annual increases based on performance Benefits and more • Paid Time Off programs • Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability • Flexible Spending Accounts for eligible health care and dependent care expenses • Family benefits such as adoption assistance and paid parental leave • Defined contribution retirement plans with employer match and other financial wellness programs • Educational Assistance Program Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview. About Advocate Health  Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.

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