JobsAdvocate Health

Clinic Phlebotomist: Float

Advocate Health · Germantown, WI

Posted Sep 3, 2026 · We last checked this listing on Sep 20, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

Behavioral

Tell me about a time you had a hard stick, maybe a newborn or an elderly patient with difficult veins. What did you do?

practical venipuncture skill across age groups and willingness to ask for help rather than repeatedly stick a patient

Tell me about a day where you had draws stacking up, phones ringing, and specimens needing processing all at once. How did you prioritize?

ability to triage competing tasks in a fast-paced clinic without dropping accuracy

Describe a time a patient or family member was upset or anxious with you. How did you handle it?

customer service composure and de-escalation skill with patients and visitors

You're asked to show a new student or employee how to do specimen processing. How would you explain it to them?

communication skills and comfort training or mentoring others, since the role includes instructing staff and students

How do you personally stay calm when you're exposed to blood, body fluids, or a patient who reacts badly to the draw?

emotional resilience and professionalism in a role with real biohazard exposure and unpredictable patient reactions

Technical

Walk me through how you confirm you have the right patient before you ever touch a needle.

whether the candidate follows a strict, repeatable positive patient identification process without shortcuts

Say a specimen comes to you mislabeled or the requisition doesn't match what's ordered. What do you do next?

knowledge of specimen identification troubleshooting and refusal to guess or proceed with unclear orders

You get a critical or abnormal result back. Walk me through what you do with it.

understanding of critical value notification protocols and urgency

What do you know about CLIA and how it applies to the limited testing you'd be doing here?

baseline regulatory awareness for waived or limited testing under CLIA guidelines

Once a specimen is drawn, walk me through what happens to it, from labeling through packaging for transport.

knowledge of the full pre-analytical chain including aliquoting and specimen tracking

Situational

This role floats between clinics in Washington and Ozaukee counties with a Saturday rotation every fifth week. How do you feel about that kind of schedule and travel?

genuine flexibility and reliability for a multi-site float position, not just a polite yes

A young child is terrified of the needle and starts thrashing during the draw. How do you handle that moment?

pediatric approach, patient safety judgment, and composure under a physically difficult situation

If you noticed a coworker skip a step in patient ID or specimen labeling just to save time, what would you do?

integrity and willingness to uphold safety standards even when it creates friction

Tell me about a time you had to lift or move something heavier than expected as part of your job, maybe equipment or supplies.

awareness of the physical demands, including occasional 50 lb lifting, and safe practices

Practice this interview out loud.

Offer builds a real interview for this exact role at Advocate Health from your resume and this job description, asks the questions one at a time, and tells you what landed. The first one is free.

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The full job description

As published by Advocate Health.

Department: 60219 WI ACL Laboratories - AAH Germantown Clinic Status: Full time Benefits Eligible: Yes Hou rs Per Week: 40 Schedule Details/Additional Information: 40 hours per week, including a 1 in 5 Saturday morning rotation. No holidays. Must be flexible with scheduling and available to support locations throughout Washington and Ozaukee Counties. Pay Range: $19.80 - $29.70 Major Responsibilities: • Verifies positive patient identification to ensure patient safety. Assesses patient reactions to specimen procurement. • Performs Venipuncture and collects other specimens from newborn, pediatric, and adult patients according to established protocol. Obtains medical assistance when judged necessary. • Obtains specimens according to priority and scheduled draw times. Ensures completion of specimen collection functions according to protocol. Ensures that specimens are properly labeled and suitable for testing. Resolves specimen identification and/or requisition problems and clarifies requests. • Performs limited testing under Clinical Laboratory Improvement Amendments (CLIA), 1988 guidelines according to established policies and procedures. • Answers and screens telephone calls. Assists with inventory and maintains supplies and/or equipment. Provides assistance in support of Billing and other business functions. • Accepts specimens from a variety of internal and external customers. Receives and sorts specimens. Packages and tracks specimens for transport. Processes specimens for testing, including aliquoting, pre-analytical steps, and loading instruments, while maintaining proper specimen identification. Responds to additional specimen procurement requests via pager or other means. • Orders and verifies test requests. Documents appropriate information for quality assurance/improvement according to established protocol. Runs quality control checks. Takes appropriate action to notify providers of stat, critical and other abnormal results as defined by policy and procedure. • Performs laboratory result entry in the computer system. • Performs internal and external proficiency testing in the same manner as patient samples. Reviews various pending and management reports. Generates and distributes reports. • Instructs employees and students in phlebotomy, data entry and specimen processing functions. • Must be able to demonstrate knowledge and skills necessary to provide care appropriate to the age of the patients served. Must demonstrate knowledge of the principles of growth and development over the life span and possess the ability to assess data reflective of the patient's status and interpret the appropriate information needed to identify each patient's requirements relative to his/her age-specific needs, and to provide the care needed as described in the department's policies and procedures. Age-specific information is developed further in the departmental job standards. Licensure, Registration, and/or Certification Required: • None Required. Education Required: • High School Graduate. Experience Required: • No experience required. Knowledge, Skills & Abilities Required: • Demonstrates knowledge and experience in phlebotomy or related laboratory function. • Basic computer skills including experience using computer software applications. • Keyboarding and typing skills. • Excellent verbal and written communication skills. Good listening skills. • Ability to work in a fast paced environment and to handle multiple tasks simultaneously. • Demonstrated customer service skills to interface effectively with physicians, patients, visitors, and other healthcare employees. Physical Requirements and Working Conditions: • Operates all equipment necessary to perform the job. • Frequently lifts up to 10 lbs. Occasionally lifts up to 50 lbs. • Must be able to sit, stand, walk and bend the majority of the workday. • May be exposed to mechanical, electrical, chemical, radioactive and/or infectious agents. • Will be exposed to human blood and body fluids. • Must wear appropriate lab coat, gloves, gowns and eye and face protection as needed. • Must be able to handle stressful situations in a calm and professional manner. This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties. Our Commitment to You: Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including: Compensation • Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training • Premium pay such as shift, on call, and more based on a teammate's job • Incentive pay for select positions • Opportunity for annual increases based on performance Benefits and more • Paid Time Off programs • Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability • Flexible Spending Accounts for eligible health care and dependent care expenses • Family benefits such as adoption assistance and paid parental leave • Defined contribution retirement plans with employer match and other financial wellness programs • Educational Assistance Program Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview. About Advocate Health  Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.

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