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This position has closed. Wintrust removed this listing from their careers page on Oct 6, 2026. The interview prep below is still useful, and there are similar open roles at the bottom of this page.

Client Support Professional

Wintrust · Rosemont, IL · $50,000–$65,000 a year · Full time

Posted Sep 10, 2026 · We last checked this listing on Oct 4, 2026

Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

How do you keep working knowledge of a broad product set current?

What they are checking: Whether they have a real habit for keeping product knowledge current, since clients expect accurate answers across a broad and changing set of banking products.

The posting says you proactively offer solutions or resources. How do you spot a need a client hasn't raised?

What they are checking: Whether they notice what a client might need beyond the question asked, because proactive help builds the relationship far more than closing tickets does.

How do you write an email to a client that answers the question without creating three more?

What they are checking: Whether they write clear, complete client emails that settle the question, because written replies are half this job and vague ones create more work.

What would you do

This role is the primary contact for day-to-day client inquiries by phone and email. Walk me through how you handle a client who has already been passed around twice.

What they are checking: Whether they take ownership of a problem that belongs to another team, because a client passed around twice needs one person to finish it.

You'd work across sales, credit, treasury management, loan operations and deposit operations to resolve inquiries. How do you get an answer out of a team that's busy?

What they are checking: Whether they can get answers out of busy internal teams politely and persistently, since resolving client issues across departments is most of this job.

A client asks something you don't know. What do you do?

What they are checking: Whether they check instead of guessing when they don't know, because a wrong answer on a banking question can cost a client real money.

How do you prioritize when several clients are waiting and one is louder than the others?

What they are checking: Whether they prioritize by urgency and impact rather than by who complains loudest, which keeps quieter clients with serious problems from being left waiting.

You notice the same problem coming in from several clients. What do you do?

What they are checking: Whether they spot a recurring problem and raise it to fix the cause, rather than quietly handling the same complaint from client after client.

The posting asks for one to three years of customer service experience, prefers banking, and lists a salary range of $50,000 to $65,000 in Rosemont. Does that fit?

What they are checking: Whether their experience and pay expectations genuinely fit the stated range and location, so neither side spends time on an offer that won't work.

About the work

The posting names core banking platforms such as FIS, FCM and Salesforce as preferred. Which have you used, and how quickly do you pick up a new system?

What they are checking: Whether they are honest about which banking systems they actually know and how fast they learn new ones, since the job runs inside those tools.

Practice this interview out loud.

Offer builds a real interview for this exact role at Wintrust from your resume and this job description, asks the questions one at a time, and tells you what landed. The first one is free.

Practice this out loud

The full job description

As published by Wintrust.

Wintrust provides community and commercial banking, specialty finance and wealth management services through its 16 bank charters and nine non-bank businesses. Wintrust delivers the sophisticated solutions of a large bank while staying true to the relationship-focused, personalized service of our community banking roots. We serve clients in all 50 states with more than 200 branch banking locations in Illinois, southwestern Florida, northwestern Indiana, west Michigan and southern Wisconsin and commercial banking offices in Chicago, Denver, Milwaukee, Grand Rapids, Mich., and in key branch banking locations throughout Illinois. Our people are the heart of our business and we are proud to rank consistently as a top place to work. Wintrust is a $66 billion financial institution based in Rosemont, Illinois, and listed on the NASDAQ Global Select Market under the symbol “WTFC.” Why join us? • An award-winning culture! We are rated a Top Workplace by the Chicago Tribune (past 12 years) and Employee Recommended award by the Globe & Mail (past 6 years) • Competitive pay and annual discretionary bonus eligible • Comprehensive benefit package including medical, dental, vision, life, a 401k plan with a generous company match and tuition reimbursement to name a few • Family-friendly work hours • Promote from within culture What You’ll Do: • Serve as the primary point of contact for day-to-day client inquiries via phone and email. • Work closely with cross-functional teams (e.g., sales, credit, treasury management, loan operations, deposit operations) to research and resolve client inquiries and problems in a timely and professional manner. • Build and maintain positive relationships with clients to support retention and satisfaction. Understand client needs and proactively offer solutions or resources. • Maintain working knowledge of Wintrust products, services, policy, and processes. • Provide accurate, up-to-date information, and resources to clients as needed. • Participate in training and development to improve on skills and stay current with product updates. Qualifications: • 1-3 years of customer service experience, retail or commercial banking preferred. • High School Degree or equivalent. • Proficient in Microsoft Office Suite (Outlook, Excel, Word, PowerPoint). • Ability to work within deadlines and prioritize projects. • A self-motivated employee and an effective team player. • Exceptional verbal and written communication skills. • Ability to manage multiple workflows and prioritize competing demands. • Proficient in core banking platforms such as FIS, FCM, and Salesforce preferred. Benefits • Medical Insurance • Dental • Vision • Life insurance • Accidental death and dismemberment • Short-term and long-term Disability Insurance • Parental Leave • Employee Assistance Program (EAP) • Traditional and Roth 401(k) with company match • Flexible Spending Account (FSA) • Employee Stock Purchase Plan at 5% discount • Critical Illness Insurance • Accident Insurance • Transportation and Commuting Benefits • Banking Benefits • Pet Insurance Compensation The estimated salary for this role is $50,000 - $65,000 along with eligibility to earn an annual bonus. Actual pay rate may vary based on several factors, such as a candidate’s qualifications, skills, and experience From our first day in business, Wintrust has been proud to serve a variety of unique communities and people from all walks of life. To build a company that reflects the communities we serve, we believe that fostering a unique and inclusive workplace where everyone feels valued and empowered to succeed will support our ongoing success. Wintrust Financial Corporation, including community banking and financial services subsidiaries, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected categories.