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Client Specialist- South Barrington Arboretum

Knitwell Group · Barrington, IL · $15.50–$19.40 an hour · Part time

Posted Aug 27, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Why are you interested in being a Client Specialist at Talbots in South Barrington?

What they are checking: Whether they connect with Talbots' relationship-driven style of service and have thought about the role.

Tell me about a time a customer trusted your recommendation. What made her trust you?

What they are checking: Whether they understand that honesty and knowledge build trust, which turns customers into clients.

Tell me about a time you had to recover from a mistake you made with a customer.

What they are checking: Whether they own errors with transparency and fix them, which protects long-term relationships.

How do you encourage creativity in your work while still following brand standards?

What they are checking: Whether they can bring fresh ideas, which Talbots says it values, without breaking visual or service standards.

What would you do

A customer is shopping for her daughter and herself and wants both to feel comfortable. How do you help?

What they are checking: Whether they can serve multiple people at once and style across ages with Talbots' modern classic look.

A client calls and wants you to hold items for her to try on tomorrow. How would you handle that?

What they are checking: Whether they follow through on promises to clients while following store policies on holds.

The store is quiet for an afternoon. What would you do to build your client business?

What they are checking: Whether they use slow time for outreach and planning instead of waiting for traffic.

A client is unsure about a new style that you think would look great on her. How do you encourage her?

What they are checking: Whether they can gently push a client's style forward while respecting her final choice.

About the work

How would you start a conversation with a returning customer to learn what she needs this season?

What they are checking: Whether they ask questions that uncover lifestyle and occasion needs, which leads to better styling.

How would you use the store's online tools if a client wants an item in a color the store does not carry?

What they are checking: Whether they can complete an omni-channel sale smoothly so the client never leaves empty-handed.

Practice this interview out loud.

Offer builds a real interview for this exact role at Knitwell Group from your resume and this job description, asks the questions one at a time, and tells you what landed. The first one is free.

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The full job description

As published by Knitwell Group.

About us Talbots is a leading omni-channel specialty retailer of women's clothing, shoes and accessories. Established in 1947, we are known for modern classic style that's both timeless and timely, fine quality craftsmanship and gracious service. At Talbots relationships are the key to our business, we hire individuals who bring new ideas to the table, understand smart risk taking and can enhance an already thriving culture. With a commitment to offer modern classic style for every body type, through a full range of sizes, inclusive to every woman in your life. What We Offer: • Growth! Here at Talbots our goal is to give you the tools to grow beyond this position and into the next. • Incentive Opportunities • Benefits: Comprehensive benefits packages accessible to both full time and eligible part time employees. To learn more, visit our We Care page. • Generous Discount: 50%, 60% & 70% Merchandise Discount off Talbots and Haven Well Within. • Other Perks: Referral Incentive Program, discounts on travel, shopping, concerts and more. What we Value “WE CARE”: • We W in as a team and are dedicated to ensuring and applauding each other’s success. • We E ncourage creativity, innovation and smart risk-taking. • We are C ommitted to building relationships with our customers and associates by knowing, serving, and delighting them. • We A ct with integrity, transparency, candor, and respect. • We R espect, honor and value diversity and are invested in cultivating a dynamic and inclusive culture. • We E mbrace community by bringing positive change to those we live and work in. Who You Are: • Driven to create, build and cultivate relationships with customers and the community with a focus on prospecting and establishing a strong clientele from existing and new customers. • Possesses a strong ambition and passion for achieving goals, both as an individual and as a member of the store team and thrives working in a team environment. • Able to work cooperatively in a diverse work environment • Passionate about selling and seeks organized and thoughtful ways to drive new traffic into the store. • Possess excellent written and verbal communication skills and a high level of integrity. • Demonstrates strong planning and organizational skills to proactively contact clientele with the intent to sell in a way that is relevant, timely and meaningful for her. • Professional, assertive, and friendly with the ability to make decisions independently. • Possess the technological aptitude to navigate POS/computer/iPad/handheld systems. • Have open availability of 20 – 29 hours per week • Able to work a flexible schedule based on the needs of the business including evenings, weekends, and holidays. • Comfortable climbing ladders, moving around regularly, and standing for extended periods of time. • Able to bend, reach, stretch for product as well as lift, carry, and move at least 40 lbs. What You'll Do: • Create and foster a culture of hospitality through exceptional customer experiences and build enduring relationships both internally and externally. • Support all service enhancers to build strong relationships including active use of Concierge. • Achieve sales and service metrics in key measurable areas including: Clientelling/Outreach, Appointment Setting, Talbots Classic Awards etc. • Plan and prioritize tasks and responsibilities to meet the needs of the customer and business. • Seek to understand customer needs & wants with curiosity and confidence through intentional conversation. • Share current products and fashion trends with customers to appropriately wardrobe, inspire and build trust. • Actively participate in community/store activities and events that promote the Talbots Brand. • Professionally represent the brand image. Note: This position description is intended to describe the general nature of work being performed by associates assigned to this job. It is not intended to be inclusive of all duties and responsibilities and is subject to change. Location: Store 01245 South Barrington-South Barrington,IL 60010 Position Type: Regular/Part time Pay Range: $15.50 - $19.40 Hourly USD Equal Employment Opportunity The Company is an equal opportunity employer and welcomes applications from diverse candidates. Hiring decisions are based upon a candidate's qualifications as they relate to the requirements of the position under consideration and are made without regard to sex (including pregnancy), race, color, national origin, religion, age, disability, genetic information, military status, sexual orientation, gender identity, or any other category protected by applicable law. The Company is committed to providing reasonable accommodations for job applicants with disabilities. If you require an accommodation to perform the essential duties of the position you are seeking or to participate in the application process, please contact myHRSupport@knitwellgroup.com. The Company will make reasonable accommodations for otherwise qualified applicants or employees, unless such accommodations would impose an undue hardship on the operations of the Company’s business. The Company will not revoke or alter a job offer based on an applicant’s request for reasonable accommodation.

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