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Sales Lead-ANN

Knitwell Group · Barrington, IL · $16.00–$20.00 an hour · Part time

Posted Aug 27, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

As a Sales Lead, you role model customer experience behaviors. How do you show associates what great service looks like?

What they are checking: Whether they lead by visible example on the floor, not just by telling others what to do.

How do you give an associate feedback about how they treated a customer?

What they are checking: Whether they coach respectfully and specifically right after the moment, while it can still help.

Tell me about a time you helped a coworker improve at something.

What they are checking: Whether they invest in others, which shapes the associate experience the posting mentions.

What store operations would you want to learn so you are ready to step in as manager?

What they are checking: Whether they are actively preparing for key holder duties like opening, closing and cash handling.

What would you do

You are running the floor when the Store Manager is out. Walk me through how you plan the shift.

What they are checking: Whether they can set priorities, assign zones and keep both service and tasks on track.

The store is behind its sales goal halfway through the day. What do you do?

What they are checking: Whether they rally the team with specific actions instead of just reminding people of the number.

How do you handle an escalated customer complaint when you are the leader on duty?

What they are checking: Whether they can resolve issues calmly, stay within policy and protect the relationship.

Two associates are not getting along and it is affecting the team. How do you handle it?

What they are checking: Whether they address conflict early and fairly instead of avoiding it.

How do you balance serving customers yourself with supporting your team?

What they are checking: Whether they know when to step back and coach and when to jump in and sell.

About the work

How would you style a customer looking for a polished outfit for an important occasion?

What they are checking: Whether they still have strong selling and styling skills to model for the team.

Practice this interview out loud.

Offer builds a real interview for this exact role at Knitwell Group from your resume and this job description, asks the questions one at a time, and tells you what landed. The first one is free.

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The full job description

As published by Knitwell Group.

About us LOFT creates modern, feminine, versatile clothing for women with one common style goal: to look and feel confident wherever the day takes them. We empower women to find their authentic self-expression because feeling like yourself is always in style. Here at LOFT, we're busy styling the careers and supporting the lives of everyday optimists just like you. Express your authentic self and experience endless inspiration, all while enjoying the opportunities and benefits that help you get the most from your career, life, and wardrobe. About the role As a Sales Lead, you're a key team member who supports and role models excellent customer experiences. Your focus is on delivering personalized customer experiences and providing guidance and support to associates. You have a direct impact on both the customer experience and the associate experience. You'll collaborate with the Store Manager to become an expert on store functions, so you are ready to step in as manager when needed. The impact you can have In this role, you'll have the opportunity to: • Be a representative of the brand and model personalized customer experience behaviors. • Assist store leaders with onboarding and developing an effective, highly engaged team. • Support an inclusive store environment for associates where everyone feels welcome and engaged. • Uphold the highest visual and operational standards while keeping the focus on the customer. • Use tools to drive a customer-focused team environment and profitable business. • Provide in-the-moment feedback and coaching so each associate can bring their best to customer interactions. • Build productive relationships by sharing ideas and supporting the team. • Use technology to stay informed on company priorities and promotions and provide customers with a seamless omnichannel shopping experience by utilizing available tools. • Seamlessly step into the role of manager when needed. You'll bring to the role • 6-months of retail sales experience (preferred) • Management experience (preferred) • Technology proficient and ability to operate a point-of-sale system • Enjoys communicating and coaching • Flexible availability – including evenings, weekends, and holidays • Takes initiative in making thoughtful decisions • Ability to organize, delegate, and prioritize assignments to stay on top of deadlines Benefits • 401(k) plan • Merchandise discounts plus eligibility for discounts at our sister brands • Professional development and opportunities for advancement across our brands • Community impact through our philanthropic partnerships Availability of these benefits is based on employment type, role, and certain eligibility requirements. Job offers will consider factors such as your qualifications, relevant experience, and skills. Location: Store 1687-Arboretum of S Barrington-ANN-Barrington, IL 60010 Position Type: Regular/Part time Pay Range: $16.00 - $20.00 Hourly USD Equal Employment Opportunity The Company is an equal opportunity employer and welcomes applications from diverse candidates. Hiring decisions are based upon a candidate's qualifications as they relate to the requirements of the position under consideration and are made without regard to sex (including pregnancy), race, color, national origin, religion, age, disability, genetic information, military status, sexual orientation, gender identity, or any other category protected by applicable law. The Company is committed to providing reasonable accommodations for job applicants with disabilities. If you require an accommodation to perform the essential duties of the position you are seeking or to participate in the application process, please contact myHRSupport@knitwellgroup.com. The Company will make reasonable accommodations for otherwise qualified applicants or employees, unless such accommodations would impose an undue hardship on the operations of the Company’s business. The Company will not revoke or alter a job offer based on an applicant’s request for reasonable accommodation.

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