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Claims Manager, Professional Liability

Starr Insurance · Chicago, IL · $150,000–$175,000 a year · Full time

Posted Sep 3, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about a cyber claim you handled. How did you coordinate breach response and the liability side?

What they are checking: Hands-on cyber claim experience, which the posting says is preferred.

Tell me about a coverage letter you wrote that was challenged. How did you defend it?

What they are checking: Whether they can write coverage letters that are clear to the insured and hold up if challenged.

What does a good faith resolution mean to you, and how do you avoid bad faith exposure?

What they are checking: Understanding of good faith duties, which the posting names directly.

How do you stay on top of a full E&O inventory while giving complex files enough attention?

What they are checking: File management habits for a caseload with mixed complexity.

What would you do

The insured lawyer refuses consent to settle, but you think settlement is the right call. What do you do?

What they are checking: Knowledge of consent-to-settle provisions and how to navigate them with an insured.

Plaintiff makes a policy-limits demand with a short deadline. Walk me through your next steps.

What they are checking: Whether they know how to respond to time-limited demands that can create excess exposure.

About the work

Walk me through how you handle a new lawyers professional liability claim, from coverage review to your first report.

What they are checking: Whether they have a disciplined approach to E&O claims, starting with claims-made coverage issues.

How do claims-made and reported policies affect your coverage analysis on a late-reported claim?

What they are checking: Understanding of the timing rules that decide coverage in professional liability.

How do you manage defense counsel and legal spend on an accountants malpractice case?

What they are checking: Control of litigation strategy and budgets, which the posting lists as a core duty.

How do you assess the financial exposure in a malpractice claim where the underlying case was lost?

What they are checking: Ability to evaluate case-within-a-case damages, which is central to lawyers E&O.

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The full job description

As published by Starr Insurance.

Join Starr, a global leader in commercial insurance with over a century of expertise. We empower our employees to innovate, make impactful decisions, and build lasting client relationships worldwide. At Starr, you'll work in an entrepreneurial culture alongside accessible leaders, leveraging our financial strength and vast industry experience to deliver solutions for our clients, no matter how complex. Grow your career with a rapidly growing company that invests in its people and their ability to drive real progress. Starr is looking for individuals who bring “passion”, “curiosity” and “drive” to work with them every day. There’s no shortage of opportunities as we continue to grow. Take charge of your career today and join our amazing team. Job Description: This position will be responsible for the active management of E&O claims within the Professional Liability/Cyber Claims Group. Prior experience handling Cyber, lawyers and/or accountants professional liability claims is preferred. The successful candidate will be required to evaluate coverage, draft coverage correspondence, undertake claims investigations, manage defense counsel and legal spend, assess liability and financial exposure, and effectively negotiate cost effective, good faith claims resolutions. Requirements • 5-8 years of experience in the insurance/legal profession dealing specifically with Professional Lines claims. • In-depth understanding of policy language/coverage. • Experience managing, evaluating, mediating, and negotiating E&O claims, including class actions. Ability to lead and drive defense strategy. • In-depth knowledge of the U.S. legal system, civil litigation, and ADR proceedings. • Comprehensive understanding and knowledge of federal and state laws applicable to various claims presented under Financial and Professional Lines policies. • Strong interpersonal and communication skills, both verbal and written. Ability to collaborate with internal and external partners. • Ability to multi-task. • Take initiative. Be pro-active. • Excellent organization skills. Ensure client files are properly documented and compliant from an audit perspective. • Bachelor’s degree, Juris Doctorate preferred. For individuals assigned and/or hired to work in New York, Starr Insurance Companies is required by law to include a reasonable estimate of the compensation range for this role. The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets: experience and training: licensure and certifications: and other business and organizational needs. A reasonable estimate of the current range is $150,000-$175,000 #LI-LS1 Starr is an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and we're committed to creating an inclusive environment for all employees. We offer first class training and development opportunities to all employees. Our aim is to grow our own talent and bring out the best in people.

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