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Claims Manager, Casualty

Starr Insurance · Chicago, IL · Full time

Posted Aug 26, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

The posting talks about indemnity and expense outcomes. Tell me about a file where you cut expense without hurting the indemnity result.

What they are checking: Whether they think about total cost of the claim, not just the settlement number.

Tell me about an oral presentation you gave to claims leadership or reinsurers on a large loss. What did you include and leave out?

What they are checking: Whether they can present a claim crisply to senior audiences, which the posting calls out as a regular duty.

Describe a time you changed your strategy on a file because new facts came out. How did you know it was time to pivot?

What they are checking: Whether they stay flexible as a case develops instead of locking into an early theory.

What makes a claim handling decision logical, practical and purposeful in your eyes, and can you give an example of one that wasn't?

What they are checking: Self-awareness about quality handling, which the posting names as the standard they will be measured against.

What would you do

You're on an excess layer and the primary carrier is slow to settle a case that could pierce your attachment. What do you do?

What they are checking: Whether they know how to pressure a primary carrier appropriately to protect the excess layer.

A broker calls you upset that the claim is taking too long and their client is threatening to move the account. How do you respond?

What they are checking: Whether they can keep a commercial relationship steady while still handling the claim on its merits.

About the work

Walk me through your first thirty days on a new general liability claim, from coverage review to your first reserve.

What they are checking: Whether they have a disciplined early-handling routine, since the first month often sets the claim's final cost.

How do you analyze coverage when a complaint alleges both negligence and intentional conduct?

What they are checking: Understanding of duty to defend versus indemnify and how to reserve rights properly without creating exposure.

How do you decide the right settlement value for a bodily injury case that has strong damages but questionable liability?

What they are checking: Ability to blend liability, damages and venue into a defensible number rather than guessing or splitting the difference.

How do you manage reserve adequacy across your whole inventory, not just file by file?

What they are checking: Whether they see reserves as a portfolio responsibility that affects company financials and reinsurance reporting.

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The full job description

As published by Starr Insurance.

Join Starr, a global leader in commercial insurance with over a century of expertise. We empower our employees to innovate, make impactful decisions, and build lasting client relationships worldwide. At Starr, you'll work in an entrepreneurial culture alongside accessible leaders, leveraging our financial strength and vast industry experience to deliver solutions for our clients, no matter how complex. Grow your career with a rapidly growing company that invests in its people and their ability to drive real progress. Starr is looking for individuals who bring "passion" and "drive" to work with them every day. There's no shortage of opportunities as we continue to grow. Take charge of your career today and join our amazing team! Preferred Location: Chicago Alternate Locations: Atlanta, Philadelphia, Houston, Dallas The Claims Manager, Commercial Casualty will be responsible for: · Active oversight of claims currently managed by a Third Party Administrator as well as direct handling of an active inventory of primary and excess claims related to policies written out of the Commercial Casualty Profit Center in various jurisdictions · Performing prompt coverage analysis and determination, investigation into liability and defenses, and timely reserve evaluations · Perform audits through claim systems and on-site visits · Required to attend mediations, settlement conferences, etc. to negotiate cost-effective settlements and attend trials on an "as needed" basis · Provide timely and meaningful information to underwriters, actuaries and reinsurers to update them regarding losses which could impact Starr's policies Job Requirements : • Bachelors Degree required. JD preferred but not required • 7 - 10 years of experience in handling general liability claims and/or relevant litigation experience • Prior experience evaluating complex coverage issues related to CGL policies • Experience working with and managing TPAs • Demonstrated success managing litigation, evaluating and negotiating claims, involving both property damage and bodily injury exposures • Customer focus with excellent interpersonal, written and verbal communication skills • Detail oriented • High degree of personal organization and time management skills • Pro-active. Must have a sense of urgency • Ability to prioritize and perform successfully in a fast-paced environment • Proficiency in Microsoft Word and Excel • Some travel is required and will vary depending on business needs and caseload #LI-LS1 Starr is an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and we're committed to creating an inclusive environment for all employees. We offer first class training and development opportunities to all employees. Our aim is to grow our own talent and bring out the best in people.

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