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Certified Medical Assistant, Oncology Clinic - Full Time

Mercyhealth · Rockford, IL · $19.79–$28.69 an hour · Full time

Posted Aug 25, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about a time you had a very busy clinic day. How did you prioritize?

What they are checking: Whether they stay organized and accurate when the schedule is full and the pressure is high.

How do you keep from burning out working with seriously ill patients every day?

What they are checking: Whether they have healthy ways to cope with the emotional weight of oncology work.

What would you do

What is different about rooming a patient in an oncology clinic compared with a general clinic?

What they are checking: Whether they understand the infection risk, fatigue and emotions that come with cancer care.

A patient on chemotherapy tells you they have a fever while you are rooming them. What do you do?

What they are checking: Whether they recognize a possible emergency in an immune-compromised patient and alert the nurse or provider right away.

A patient starts crying after getting hard news. You are the one rooming them for the next visit. How do you respond?

What they are checking: Whether they can offer simple, steady support without overstepping their role.

How do you keep scheduling straight when a patient has labs, infusion and a provider visit on the same day?

What they are checking: Whether they can coordinate linked appointments so one delay does not throw off a patient's whole treatment.

About the work

How do you take accurate vitals and weight, and why do weights matter so much in oncology?

What they are checking: Whether they know accurate measurements drive treatment dosing, so careless numbers can cause harm.

How do you handle the phone when a patient calls with symptoms like nausea or pain?

What they are checking: Whether they gather the right details for a triage slip and route it quickly instead of giving advice themselves.

Walk me through how you coordinate a referral to another office through insurance.

What they are checking: Whether they can get referrals and authorizations done so patients do not wait on time-sensitive care.

How do you help with lab draws or point-of-care tests safely?

What they are checking: Whether they follow identification and specimen handling steps that prevent lab errors.

How do you keep supplies stocked so the clinic never runs out of what it needs?

What they are checking: Whether they handle the routine but important task of supply management reliably.

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The full job description

As published by Mercyhealth.

OVERVIEW The Medical Assistant for Oncology provides support with the daily activities of a medical office by performing the following duties and other duties as assigned. Schedule : 32 hours/week Shift : Days ESSENTIAL DUTIES AND RESPONSIBILITIES • Rooms patients, collects assessment data and prepares patient according to specific need. • Assists in examination, treatment and other clinic procedures. • Assists with laboratory procedures, screening tests and QI projects. • Answers telephone and either responds to inquiry, directs caller to appropriate personnel, or initiates a triage slip for response by medical personnel. • Schedules appointments and enters appointment date and time into computerized scheduler. • Conducts reminder calls to all patients. • Greet and directs patients, salespeople, and visitors. • Registers patients by verifying that patient's record is up to date and accurate. • Makes appropriate changes in computer system and on patient's chart. • Coordinates referrals for patients through insurance and other physician offices. • Collects payment from patients and issues receipt. • Prepares and maintains patient charts. • Maintains and orders supplies. EDUCATION AND/OR EXPERIENCE Graduate of a medical assistant program accredited by the Accrediting Bureau of Health Education Schools (ABHES) or the Commission on Accreditation of Allied Health Education Programs (CAAHEP), or graduate of a medical assistant program in a post secondary school or college that has institutional accreditation by a regional accrediting commission or by a national accrediting organization approved by the U.S. Department of Education, or a graduate of an educational program accredited by the National Commission for Certifying Agencies (NCCA), such as the National Healthcareer Association (NHA). Experience in a program with a clinical rotation preferred. CERTIFICATION/LICENSURE Required current CMA certification through the AAMA (American Association of Medical Assistants) or RMA certification through the AMT (American Medical Technologists) or CCMA (Certified Clinical Medical Assistant) through NHA (National Healthcareer Association) or RMA through AAH (American Allied Health) or NCMA Certification through the NCCT that have also completed the education requirements. Approved CPR or BLS certification required within 90 days. Medication injection training and pharmacology is a required competency to perform medication administration. LEVEL OF SUPERVISION Some independent judgment is required, but decisions are limited by standard practices or procedures. PAY RANGE: $19.79 - $28.69 Mercyhealth is an Equal Opportunity Employer . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, disability, or protected veteran status. Mercyhealth offers competitive pay and a comprehensive benefits package including: • Medical, Dental, Vision • Life & Disability Insurance • FSA/HSA Options • Generous, accruing paid time off • Paid Parental and caregiver leave • Career advancement and educational opportunities • Tuition and certification reimbursement • Certification Reimbursement • Well-being Programs • Employee Discounts • On-Demand Pay • Financial Education • Annual recognition/awards events • Partner appreciation days • Family entertainment/attractions discount • Community service/improvement opportunities Click here for more details regarding Mercyhealth Careers Benefit Information. At Mercyhealth, we don’t simply hire people, we empower employee-partners who are passionate about making lives better. As an integrated health system, we deliver exceptional, coordinated across seven hospitals, 85 primary and specialty clinics, and a team of over 7,500 professionals serving northern Illinois and southern Wisconsin. Mercyhealth has been nationally recognized for our commitment to our people and culture, including: • #1 in the nation on AARP's Best Employers for Workers Over 50 • One of Working Mother magazine's 100 Best Companies for Working Mothers • A Top 50 Company and Top 10 Nonprofit for Executive Women

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