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Certified Medical Assistant (CMA) - LPN - Family Practice

ThedaCare · Berlin, WI · Full time

Posted Aug 17, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

In a family practice in Berlin you'll see every age. How do you change your approach with a toddler versus an older adult?

What they are checking: Whether they can adapt communication and care to patients across the lifespan.

Tell me about a time you worked with a provider who ran behind all day.

What they are checking: Whether they can keep patients informed and the clinic flowing when the schedule slips.

What would you do

A patient calls with symptoms that sound serious. How do you decide what to do?

What they are checking: Whether they recognize red flags and get the patient to the right level of care fast.

A patient is upset about a long wait and starts raising their voice. What do you do?

What they are checking: Whether they stay calm, apologize sincerely and solve the problem instead of arguing.

How do you protect patient privacy in a small community where you may know the patients?

What they are checking: Whether they understand HIPAA applies even when patients are neighbors or friends.

About the work

Walk me through how you room a patient in a busy family practice clinic.

What they are checking: Whether they gather vitals, history, medications and reason for visit quickly and accurately.

How do you give an injection or vaccine safely, from checking the order to documenting it?

What they are checking: Whether they follow the rights of medication administration every time.

How do you manage prescription refill requests and inbox messages so nothing slips?

What they are checking: Whether they stay organized with clinic workflows that affect patient safety.

What lab work, like point-of-care tests or blood draws, have you done?

What they are checking: Whether they have hands-on clinic skills and know quality control basics.

How do you know what you can and can't do as a CMA versus an LPN?

What they are checking: Whether they understand their scope and work safely within it.

Practice this interview out loud.

Offer builds a real interview for this exact role at ThedaCare from your resume and this job description, asks the questions one at a time, and tells you what landed. The first one is free.

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The full job description

As published by ThedaCare.

Why ThedaCare? Living A Life Inspired! Our new vision at ThedaCare is bold, ambitious, and ignited by a shared passion to provide outstanding care. We are inspired to reinvent health care by becoming a proactive partner in health, enriching the lives of all and creating value in everything we do. Each of us are called to take action in delivering higher standards of care, lower costs and a healthier future for our patients, our families, our communities and our world. At ThedaCare, our team members are empowered to be the catalyst of change through our values of compassion, excellence, leadership, innovation, and agility. A career means much more than excellent compensation and benefits. Our team members are supported by continued opportunities for learning and development, accessible and transparent leadership, and a commitment to work/life balance. If you’re interested in joining a health care system that is changing the face of care and well-being in our community, we encourage you to explore a future with ThedaCare. Benefits , with a whole-person approach to wellness – • Lifestyle Engagement • e.g. health coaches, relaxation rooms, health focused apps (Wonder, Ripple), mental health support • Access & Affordability • e.g. minimal or zero copays, team member cost sharing premiums, daycare About ThedaCare! Summary : The Certified Medical Assistant provides patient-centered, specialized, evidence-based care across the continuum using a team based approach to meet the physical and psychosocial needs of the patient. Under the supervision of the physician, advanced practice clinicians, RN, or nurse leader, performs patient-centered care. Through collaborative practice with members of the care team, is responsible for patient outcomes that meet the high quality of care provided by ThedaCare. Contributes to the goals of the clinic by being accountable for the delivery of compassionate, safe care and demonstrated commitment to continuous growth and professional development. Job Description: Schedule: Monday - Friday 6:45 am - 5:30pm Variable 8 hr shifts Day off to be determined KEY ACCOUNTABILITIES: • Receives and executes orders from the overseeing, delegating, or supervising physician or advanced practice clinician. • Rooms the patient, obtains and documents vital signs and pertinent health information, validates medication reconciliation completion, and prepares patient for examination. Provides documentation support for complex documentation in electronic health record during provider visit. • Assists in meeting the care needs of the patient in collaboration with the care team to ensure quality, cost-effective and safe patient care practices. • Addresses situations or decisions to ensure patient concerns and needs are met. • Reinforces patient education to improve care outcomes and safe patient practices. • Assists the provider/RN in performing and documenting tests and procedures. • Assists in discharging the patient at the completion of the office visit reinforcing the after visit summary. Aids in the completion of medication, laboratory, and radiology orders as needed. • Demonstrates professional and therapeutic relationships with patients, families, team members, and providers. • Participates in patient panel management. Works with care team members to monitor patients who would benefit from recommended health screening, preventative services, and established chronic disease tracking interventions. QUALIFICATIONS: • Valid certification or registration through the American Association of Medical Assistants (AAMA) or American Medical Technologist (AMT) or National Healthcare Association (NHA) or National Center for Competency Testing (NCCT) or a valid State of Wisconsin Licensed Practical Nurse license. Some departments may require additional certifications. • American Heart Association Healthcare Provider Basic Life Support (BLS). PHYSICAL DEMANDS: • Ability to move freely (standing, stooping, walking, bending, pushing, and pulling) and lift up to a maximum of Fifty (50) pounds without assistance • Job classification is exposed to blood borne pathogens (blood or bodily fluids) while performing job duties • Manual dexterity and hand-eye coordination to perform patient care procedures WORK ENVIRONMENT: • Frequent exposure to sharp objects and instruments • Occasional exposure to moving mechanical parts, fumes or airborne particles, toxic or caustic chemicals, and risk of electrical shock • Occasional high noise level in work environment • Standing and/or walking for extended periods of time • Transporting patients and/or equipment from one location to another; little likelihood for injury if proper body mechanics and procedures are followed • Possible exposure to communicable diseases, hazardous materials, and pharmacological agents • Occasional contact with aggressive and or combative patients. Position requires compliance with department specific competencies. Scheduled Weekly Hours: 32 Scheduled FTE: 0.8 Location: ThedaCare Physicians - Berlin - Berlin,Wisconsin Overtime Exempt: No Worker Shift Details: Variable

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