Case Manager, Older Adult Care - Full Time
Posted Aug 20, 2026 · We last checked this listing on Oct 6, 2026
Likely interview questions for this role
Written from this job description, not a generic list. Each one notes what the interviewer is really checking.
About your past
How do you prepare for a home visit with a new participant?
What they are checking: Whether they plan ahead, review information and arrive ready to assess fairly.
Tell me about a time you worked with a difficult family member to support an older adult.
What they are checking: Whether they can stay professional and keep the participant at the center.
How do you manage your time across home visits, paperwork and phone calls?
What they are checking: Whether they can stay organized with a mobile, deadline-driven caseload.
What would you do
A participant is eligible for CCP but refuses in-home help. What do you do?
What they are checking: Whether they respect autonomy while making sure the person understands their options.
A service provider isn't showing up for a participant's scheduled care. How do you handle it?
What they are checking: Whether they follow up firmly and quickly to keep services in place.
A participant tells you a relative has been taking money from them. What do you do?
What they are checking: Whether they recognize financial exploitation and make the right report.
About the work
What do you know about the Illinois Department on Aging Community Care Program and how a Care Coordination Unit works?
What they are checking: Whether they understand the program rules they will be working under for Boone and Winnebago Counties.
How do you complete a Choices for Care assessment for nursing home placement?
What they are checking: Whether they know this assessment and its purpose in placement decisions.
How do you keep documentation and billing codes accurate?
What they are checking: Whether they understand that correct documentation supports program funding and compliance.
How do you complete a redetermination when a participant's situation has changed?
What they are checking: Whether they update eligibility and care plans accurately over time.
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As published by Mercyhealth.