Jobs › Alliance Ground International

Cargo Warehouse Agent

Alliance Ground International · Chicago, IL · Full time

Posted Sep 16, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Why do on-time flights depend on the warehouse team?

What they are checking: Whether they understand how their work affects airline schedules.

Tell me about a time you worked fast without making mistakes.

What they are checking: Whether they can keep accuracy high in a fast-paced environment.

Are you comfortable with shift work, weather and heavy lifting? Tell me about past jobs like that.

What they are checking: Whether they are ready for the physical demands of airport cargo work.

What would you do

A driver wants to pick up cargo, but there's no release from the office yet. What do you do?

What they are checking: Whether they follow release rules even when someone pushes back.

The piece count doesn't match the paperwork. What do you do?

What they are checking: Whether they report discrepancies right away instead of signing for what isn't there.

About the work

How do you check freight when accepting cargo from a truck?

What they are checking: Whether they know to verify piece count, weight, dimensions and documents every time.

Walk me through breaking down an import flight's cargo and checking it against the manifest.

What they are checking: Whether they can sort and reconcile cargo accurately against paperwork.

What cargo handling equipment have you used, like forklifts, pallet jacks or aircraft pallets?

What they are checking: Whether they can safely operate the equipment this job requires.

How do you stay safe in a busy cargo warehouse?

What they are checking: Whether they take safety seriously in a setting the posting calls safety-obsessed.

How do you store cargo so it's easy to find later?

What they are checking: Whether they think about organization so cargo goes out on time.

Practice this interview out loud.

Offer builds a real interview for this exact role at Alliance Ground International from your resume and this job description, asks the questions one at a time, and tells you what landed. The first one is free.

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The full job description

As published by Alliance Ground International.

Job Description: Do you enjoy working in a fast-paced, safety-obsessed aviation environment? As a Warehouse Agent, you will be essential in ensuring that flights run on time by providing efficient ground support services. Alliance Ground International (AGI) is one of the largest independently owned ground handling companies providing services to 100+ airlines in 61 airports across the U.S. and Canada. We are the home to over 12,000 team members supporting over 1.5B Kilos and over 400K departures. Our Ground division has a strong reputation in aviation ground services. We are committed to providing the highest quality service and continuing our outstanding safety track record. As we continue to grow, we only look for the best in the industry. Job responsibilities: • Facilitate the loading and unloading of cargo to and from trucks • Check freight for proper piece count, weight, dimensions and documents as appropriate when accepting or delivering cargo • Issue appropriate warehouse receipt or collect signed copy of delivery receipt • Ensure that cargo has a proper release issued by office personnel controlling the cargo before cargo is delivered to consignee or agent • Operate basic cargo handling equipment such as forklift, aircraft pallets and pallet jacks • Break down cargo from import flights, sort as required, check freight against manifest and store in proper manner and location in warehouse • Build up cargo for export flights, following instructions of supervisor or person directing the buildup of the freight • Keep inventory of on hand freight, warehouse supplies, airline equipment and containers • Maintain security of the cargo and company’s equipment. Observe that cargo has not been tampered with or that pilferage has taken place. Report incidents to supervisor as needed. • Maintain work area in clean condition, reporting damaged or broken equipment as needed • Accept related assignments from lead agents, supervisors or management • Complete paperwork and forms connected with work assignments pertaining to procedures and enter data into company's information system as required. • Follow company procedures and protocols to ensure we are always operating in a safe and responsible manner. • Complete all training when required by company, airport governing authority, or customer when required. • Be on time, be prepared, and be safe. Be willing to work flexible hours, including nights, weekends, and holidays. Safety, Security and Compliance : All AGI Team members have a responsibility and duty while at work to: • Take reasonable care for the health, wellbeing, safety, and security of themselves and of others who may be affected by their actions or omissions while at work. • Cooperate with their manager / supervisor to allow them to perform or comply with any legal requirements imposed on the company. • Not intentionally or recklessly interfere with or misuse anything provided by the company in the interests of health, wellbeing, safety, security or welfare reasons. • Inform their manager / supervisor of any work situation, equipment, or activity that represents a serious or immediate danger to health, wellbeing, safety, and security. • Report any hazards, near misses, incidents, accidents, or dangerous occurrences to their manager / supervisor, who will then follow the procedures contained in company and carrier Safety and Security procedures. • Carry out work in accordance with information and training provided and any specific health, wellbeing, safety, and security rules or procedures. • Fully understand AGI Health & Safety and Security policies. • Attend training courses as may be required by AGI. Physical Requirements: • This job requires physical stamina and strength – Warehouse Agents must be able to lift / carry / push / pull and move items 70 pounds (32 kg) or more on a regular basis and repetitively lift items weighing 40 to 50 pounds on raised surfaces. • Must be able to walk, climb, bend, kneel, crawl, and stoop on a frequent basis and for extended periods. • Must be able to be alerted to moving vehicles or aircraft and use radio equipment to communicate with crew and airport authorities. • Must be able to work around jet and machinery noises. Knowledge, Skills & Abilities • Good Communication Skills : Warehouse Agents must be able to communicate information and instructions verbally and/or via radio equipment effectively in a professional manner with the flight crew, gate agents, and other ground crew to coordinate the movement and handling of trucks, equipment, and cargo. • Basic math skills: Warehouse Agents may be required to calculate piece count, weight and dimensions. • Computer skills: Warehouse Agents may be required to use computer systems to track cargo. • Problem-solving skills: Warehouse Agents may be called upon to troubleshoot issues during loading and unloading. • Time management skills: Warehouse Agents must be able to manage their time effectively to complete tasks efficiently in a fast-paced environment . Qualifications: • Be at least 18 years of age and possess a high school diploma, GED, or work experience equivalent. • Possess a valid driver’s license with a clean driving record. • If work location is in the United States, must have authorization to work in the United States as defined by the Immigration Reform Act of 1986. If work location is in Canada, must have authorization to work in Canada as defined by the Immigration and Refugee Protection Act (IRPA) of 2001. • Must complete ramp and SIDA training to obtain airport authority identification security. • If required by customer or role access, be able to secure a Customs Seal through the respective governing agency. • Preferred Qualifications - One+ year of relevant experience. AGI offers a comprehensive benefit package for all employees, including paid vacation and medical / dental / vision for full-time qualified employees as well as medical coverage for part time employees. AGI also provides free uniforms and free on-the-job training to all employees. Additional benefits include company-matched 401(k) program, company-paid employee assistance program, voluntary life insurance, and travel discounts on car rentals, hotels, and cruises to name a few. The successful AGI team member brings their “A” game every day with energy and enthusiasm, respect for their team, and the highest regard for safety! Alliance Ground International is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. AGI is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national, origin, sexual orientation, age, citizenship, marital status, disability or veteran status.

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