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This position has closed. Wintrust removed this listing from their careers page on Sep 25, 2026. The interview prep below is still useful, and there are similar open roles at the bottom of this page.

Branch Manager - Crystal Lake, IL

Wintrust · Crystal Lake, IL · $71,000–$95,000 a year · Full time

Posted Sep 10, 2026 · We last checked this listing on Sep 22, 2026

Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

This is a branch manager role in Crystal Lake covering operations and business development. Walk me through what your week looks like split between the two.

What they are checking: Whether they manage the branch or just run it

You'd oversee hiring, training, scheduling and facility management. Tell me about a hire you made who worked out, and one who didn't.

What they are checking: Hiring judgment and honesty about a miss

You'd establish the bank's presence locally through networking and outbound calling. Where do you actually find small business relationships in a town like this?

What they are checking: Real community business development

How do you keep a small branch team motivated when the work is repetitive?

What they are checking: Leading a small team day after day

What would you do

The posting names conducting coaching sessions and addressing employee performance issues. Walk me through a coaching conversation with a banker who isn't hitting targets.

What they are checking: Coaching method, a stated duty

A customer escalates to you angry about something the branch did wrong. How do you handle it?

What they are checking: Escalated service recovery, a named responsibility

How do you balance sales targets against doing right by a customer who doesn't need what you're selling?

What they are checking: Where their line sits on suitability in a sales-driven branch

The posting says you'd perform personal banker duties as necessary. How does being on the floor alongside your team sit with you?

What they are checking: Willingness to do the work, stated plainly in the posting

The posting asks for previous retail banking and managerial experience plus business development with small business customers, and lists a salary range of $71,000 to $95,000, onsite in Crystal Lake. Does that fit?

What they are checking: The stated requirements, pay and location, confirmed

About the work

What controls matter most in a branch, and how do you know they're being followed when you're not watching?

What they are checking: Operational risk ownership, which branch managers carry

Practice this interview out loud.

Offer builds a real interview for this exact role at Wintrust from your resume and this job description, asks the questions one at a time, and tells you what landed. The first one is free.

Practice this out loud

The full job description

As published by Wintrust.

Wintrust provides community and commercial banking, specialty finance and wealth management services through its 16 bank charters and nine non-bank businesses. Wintrust delivers the sophisticated solutions of a large bank while staying true to the relationship-focused, personalized service of our community banking roots. We serve clients in all 50 states with more than 200 branch banking locations in Illinois, southwestern Florida, northwestern Indiana, west Michigan and southern Wisconsin and commercial banking offices in Chicago, Denver, Milwaukee, Grand Rapids, Mich., and in key branch banking locations throughout Illinois. Our people are the heart of our business and we are proud to rank consistently as a top place to work. Wintrust is a $66 billion financial institution based in Rosemont, Illinois, and listed on the NASDAQ Global Select Market under the symbol “WTFC.” Wintrust was founded with the idea to be the alternative to the big banks. We are looking for top talent to join Chicago’s Bank® as a Branch Manager! Why join us? • An award-winning culture! We are rated a Top Workplace by the Chicago Tribune (past 12 years) and Employee Recommended award by the Globe & Mail (past 6 years) • Competitive pay and annual discretionary bonus eligible • Comprehensive benefit package including medical, dental, vision, life, a 401k plan with a generous company match and tuition reimbursement to name a few • Family-friendly work hours • With 200+ community bank locations, we offer opportunities to grow and develop in your career • Promote from within culture What you’ll do: As the Branch Manager, you will be responsible for managing daily branch operations while actively developing existing and new customer relationships. The branch manager works with other lines of business to maximize growth and profitability of the banking center. • Oversee branch operations, including hiring, training, scheduling, and facility management • Manage the sales performance of the banking center staff by conducting coaching sessions, overseeing staff development, and addressing employee performance issues as needed • Resolve escalated customer matters • Perform Personal Banker duties as necessary • Establish and enhance the bank's presence in the local community by participating in networking events and initiating outbound calling efforts to drive branch sales Qualifications: • High School diploma or GED required; college degree or related banking experience preferred • Previous retail banking and managerial experience • Previous business development experience and experience working with small business customers Benefits: Medical Insurance • Dental • Vision • Life insurance • Accidental death and dismemberment • Short-term and long-term Disability Insurance • Parental Leave • Employee Assistance Program (EAP) • Traditional and Roth 401(k) with company match • Flexible Spending Account (FSA) • Employee Stock Purchase Plan at 5% discount • Critical Illness Insurance • Accident Insurance • Transportation and Commuting Benefits • Banking Benefits • Pet Insurance Compensation: The estimated salary range for this role is $71,000 - $95,000, along with eligibility to earn an annual bonus. Actual salaries may vary based on several factors, such as a candidate’s qualifications, skills, and experience. #LI-ONSITE From our first day in business, Wintrust has been proud to serve a variety of unique communities and people from all walks of life. To build a company that reflects the communities we serve, we believe that fostering a unique and inclusive workplace where everyone feels valued and empowered to succeed will support our ongoing success. Wintrust Financial Corporation, including community banking and financial services subsidiaries, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected categories.

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