JobsAdvocate Health

Bistro Attendant

Advocate Health · Downers Grove, IL

Posted Aug 20, 2026 · We last checked this listing on Sep 20, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

Behavioral

Tell me about a time you handled cash at a register and the drawer didn't balance at the end of your shift. What did you do?

honesty and accountability around cash handling discrepancies

Tell me about a time you worked in a fast-paced food service or retail environment. What made it stressful and how did you keep up?

real experience handling volume and pace similar to a hospital cafe

Tell me about a time you had to lift or move something heavy at work. How did you do it safely?

awareness of proper lifting technique and safety limits

Describe a time a customer had a special request or dietary need. How did you handle it?

customer service flexibility and attentiveness to individual needs

Technical

Walk me through how you'd make one of our specialty coffee drinks during a morning rush when five people are waiting in line.

whether the candidate can maintain recipe accuracy and speed under pressure

How do you make sure food items are labeled, dated, and rotated so nothing old gets served to a customer?

understanding of FIFO and basic food safety practice

What does AIDET mean to you, and how would you use it when greeting a customer at the counter?

familiarity with the hospital's specific patient/customer interaction framework

What steps would you take at the start and end of a shift to make sure the equipment and workspace are properly cleaned and set up?

knowledge of daily maintenance and cleaning routines

What previous experience do you have as a barista or with specialty beverages, and how comfortable are you learning twenty-six different drink recipes?

actual relevant experience and confidence in learning a large recipe set

Situational

Say a patient's family member comes to the cafe upset or in a hurry and is short with you. How would you handle that interaction?

ability to stay calm and courteous with stressed hospital visitors

If you noticed a coworker not following proper cleaning or chemical labeling procedures, what would you do?

willingness to uphold safety standards even when it involves a peer

How would you handle a shift where the schedule has you working an early morning one day and closing to 7:30 pm the next, including a weekend?

realistic willingness to accept the rotating schedule and weekend requirement

If you got burned or cut while working, what would you do first?

basic safety response and awareness of workplace hazards

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The full job description

As published by Advocate Health.

Department: 11903 Advocate Good Samaritan Hospital - Food and Nutrition Status: Part time Benefits Eligible: Yes Hou rs Per Week: 20 Schedule Details/Additional Information: Monday - Friday with every other weekend required. 11a-7:30p Holidays will be required Pay Range: $18.85 - $28.30 Major Responsibilities: The Cafe Attendant is held accountable for the proper preparation of twenty- six specialty beverages, gourmet teas and the quality and safety of food for customers in Java City. The attendant will accomplish these activities by doing the following: 1)Follow proper coffee procedures 2)Utilize standard recipes and ingredient control 3)Follow proper preparation procedures 4)Prepare foods to ensure the freshest possible product to our customers 5)Proper food rotation (first in, first out method) 6)Safe food storage and handling – no cross contamination; label & date all food items The Cafe Attendant is accountable for maintaining a clean and safe work environment. The attendant will accomplish these activities by doing the following: 1)Follow daily and weekly maintenance of the equipment and cleaning schedules according to established guidelines 2)Break down, clean, and set-up equipment properly as demonstrated through training 3)Recognize and identify proper chemicals, while adhering to label warnings and MSDS instructions 4)Understand and adhere to the hospital emergency plans 5)Keep floors free of debris 6)Keep towels in sanitized water 7)Keep table and chairs clean and organized 8)Follow established side-work guidelines The Cafe Attendant will follow proper cash handling. The attendant will accomplish this activity by doing the following: 1)Cashier will be held accountable for register overages and shortages 2)Must be polite to the customers, while being accurate and quick at the registers The Cafe Attendant is held accountable for following good guest relations. The attendant will accomplish this by following established guidelines: 3)Work closely with fellow Cafe Attendants to give great services to our customers 4)Follow AIDET policy 1)Treat fellow associates, managers, visitors, and patients with courtesy & respect 2)Accommodate guest’s special needs and request Education/Experience Required: • High School Diploma or equivalent preffered • One year previous cash handling experience preferred • Previous food service experience preferred Knowledge, Skills & Abilities Required: • Good communication skills • Ability to work in a fast paced environment • Reading, writing, mathematical computation such as those normally acquired with high school or equivalent • Ability to speak English sufficiently to perform job responsibilities • Able to work a cash register • Previous Barrista experience preferred • Able to work cash register N/A Physical Requirements and Working Conditions: • Some transporting of objects up to 50 lbs • Ability to rotate shifts Monday – Friday 6:00am – 2:30pm; Weekends • Various temperature conditions • Flexibility in position assignments • Subject to cuts and burns This requirement supersedes any previous lifting requirement effective 08/01/2014. Ability to lift up to 35 pounds without assistance. For lifts over 35 pounds, lifting equipment is expected to be used or lift with at least one other associate when available. Unique lifting/movement situations will be assessed on a case by case basis. This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties. Our Commitment to You: Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including: Compensation • Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training • Premium pay such as shift, on call, and more based on a teammate's job • Incentive pay for select positions • Opportunity for annual increases based on performance Benefits and more • Paid Time Off programs • Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability • Flexible Spending Accounts for eligible health care and dependent care expenses • Family benefits such as adoption assistance and paid parental leave • Defined contribution retirement plans with employer match and other financial wellness programs • Educational Assistance Program Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview. About Advocate Health  Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.

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