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BILLING SPECIALIST (1124T)

Memorial Health · Springfield, IL · $18.34–$28.42 an hour · Full time

Posted Sep 28, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about the most complicated claim you ever resolved. What made it hard?

What they are checking: Whether they have real experience with the complex claims this role handles.

Tell me about a time you had to work with coding or another department to fix a claim.

What they are checking: Whether they collaborate across revenue cycle teams to solve problems at the source.

How do you stay current when payer rules change?

What they are checking: Whether they keep learning in a field where rules change often.

What would you do

A managed care payer keeps denying the same type of claim. What do you do beyond fixing each one?

What they are checking: Whether they look for patterns and root causes rather than just reworking claims one by one.

How do you prioritize a large backlog of claims with different deadlines and dollar amounts?

What they are checking: Whether they think about timely filing limits and cash impact when deciding what to work first.

You find a billing error that resulted in an overpayment to the hospital. What do you do?

What they are checking: Whether they handle compliance honestly, which matters a great deal in healthcare billing.

About the work

Walk me through how you work a denied inpatient claim from the moment it lands in your queue.

What they are checking: Whether they can investigate and resolve complex claims, which is the core of this role.

What fields on a UB-04 cause the most errors in your experience, and how do you catch them?

What they are checking: Whether they know the hospital claim form well enough to prevent common errors.

How do CPT and ICD codes work together on a claim, and what happens when they do not match?

What they are checking: Whether they understand coding well enough to spot mismatches that cause denials.

How do you use payer contract terms when checking whether a claim was paid correctly?

What they are checking: Whether they can spot underpayments, since knowing key contract terms is listed in the posting.

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The full job description

As published by Memorial Health.

Focused on the Future of Care We're looking for talented, passionate healthcare professionals to join the team at Memorial Health as we build the future of healthcare. If you're ready to be part of a transformative organization that puts people first, take a look at what we have to offer. Position Type: On-site Job Description Summary: Position Summary: Analyzes, investigates, and resolves claims/billing information and/or errors associated with the more complex inpatient/outpatient medical insurance claims. Ensures compliance with managed care guidelines and MMC organizational policies. Embodies the Memorial Health System Performance Excellence Standards of Safety, Courtesy, Quality, and Efficiency that support our mission, vision and values. Job Description: Education: Education equivalent to graduation from high school or GED is required. Experience: Two or more years as a Billing Specialist (or comparable medical claims/billing experience), with the technical knowledge to process all types of applicable claims and resolve errors and complex issues associated with them. Other Knowledge/Skills/Abilities: - Demonstrates thorough knowledge of medical terminology, medical procedural (CPT) and diagnosis (ICD-9 CM) coding, and hospital billing claim form UB04 is required. - Demonstrates a comprehensive knowledge of the electronic billing system and key contract billing guidelines and possess the ability to train others on the entire billing process. - Basic working knowledge of personal computers and their associate user software is required. Experience with Microsoft Office products Word and Excel is preferred. - Ability to work within the guidelines of defined managed care contract policy provisions and company procedures. - Demonstrates ability to work successfully with internal customers and external contacts is required. - Possesses a highly-developed detail orientation, critical thinking, and problem solving ability. - Demonstrates excellent oral and written communication, keyboarding, and basic math skills. - Demonstrates ability to work unsupervised as well as the ability to work in a group setting. Pay Transparency $18.34 - $28.42 Additional compensation in the form(s) of participation in our annual incentive program are dependent on role. Pay is based on factors such as work experience, education, certification(s), training, skills, and competencies related to the role. Memorial Health also offers a comprehensive benefits plan, which includes paid time off, 401(k) match, and health/ dental/ vision insurance options. All benefits can be found at https://jobs.memorial.health/about/benefits/ If you require a reasonable accommodation to complete this application or participate in the hiring process, please contact askHR@mhsil.com . Requests will be handled confidentially.

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