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Barista - Starbucks Gurnee Mills

Simon Property Group · Gurnee, IL · $11.53–$17.32 an hour · Part time

Posted Aug 25, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about a time you noticed what a customer needed before they asked.

What they are checking: Whether they pay attention to cues and anticipate needs, which the posting calls out.

What do you do to keep the bar and lobby clean while making drinks?

What they are checking: Whether they clean as they go so the store stays organized and inviting.

Tell me about a time you helped a teammate who was falling behind.

What they are checking: Whether they step in to support the team instead of only focusing on their own station.

Why do you want to work at Starbucks?

What they are checking: Whether they connect with serving customers and working on a team rather than just needing any job.

What would you do

Gurnee Mills gets big shopping crowds. How do you keep up and stay friendly when it's busy?

What they are checking: Whether they can stay calm and warm with customers during high volume.

A customer is rude to you at the register. How do you respond?

What they are checking: Whether they stay professional and kind, and get a supervisor involved if needed.

How would you handle it if your cash drawer came up short at the end of your shift?

What they are checking: Whether they would report it honestly and follow procedure rather than hiding it.

You notice a teammate seems stressed and is snapping at others. What do you do?

What they are checking: Whether they handle it kindly and let a shift lead know so team morale doesn't suffer.

About the work

What makes a drink high quality, in your opinion?

What they are checking: Whether they care about following recipes and standards so every drink is consistent.

How do you follow safety and security rules when opening or closing the store?

What they are checking: Whether they take safety procedures seriously for themselves and their partners.

Practice this interview out loud.

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The full job description

As published by Simon Property Group.

Job Location: Starbucks Gurnee Mills The successful candidate’s responsibilities will include, but not be limited to: • Acts with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks. • Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team. • Anticipates customer and store needs by constantly evaluating environment and customers for cues. Communicates information to manager so that the team can respond as necessary to create the Third Place environment during each shift. • Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed. • Contributes to positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager. • Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer. Discovers and responds to customer needs. • Follows Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift. • Maintains a clean and organized workspace so that partners can locate resources and product as needed. • Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards. Follows health, safety and sanitation guidelines for all products. • Recognizes and reinforces individual and team accomplishments by using existing organizational methods. • Maintains regular and punctual attendance ​ MINIMUM QUALIFICATIONS: • Maintain regular and consistent attendance and punctuality, with or without reasonable accommodation • Available to work flexible hours that may include early mornings, evenings, weekends, nights and/or holidays • Meet store operating policies and standards, including providing quality beverages and food products, cash handling and store safety and security, with or without reasonable accommodation • Engage with and understand our customers, including discovering and responding to customer needs through clear and pleasant communication • Comply with a dress code that prohibits displaying tattoos, piercings in excess of two per ear, and unnatural hair colors, such as blue or pink • Prepare food and beverages to standard recipes or customized for customers, including recipe changes such as temperature, quantity of ingredients or substituted ingredients • Available to perform many different tasks within the store during each shift ​ REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES: • Ability to learn quickly • Ability to understand and carry out oral and written instructions and request clarification when needed • Strong interpersonal skills • Ability to work as part of a team • Ability to build relationships • Strong interpersonal skills • Ability to work as part of a team • Ability to build relationships The salary range for this position is $11.53 - $17.32. Actual compensation within that range will be dependent upon various factors, including an individual’s skills, experience, and qualifications.

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