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This position has closed. Kemper removed this listing from their careers page on Oct 6, 2026. The interview prep below is still useful, and there are similar open roles at the bottom of this page.

Auto Claim Adjuster Trainee

Kemper · Downers Grove, IL · $23.13–$39.45 an hour · Full time

Posted Oct 2, 2026 · We last checked this listing on Oct 4, 2026

Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about a time you had to negotiate or reach an agreement with someone who wanted something different from you.

What they are checking: Whether they can negotiate fairly and firmly, since the role involves settlements with claimants and attorneys.

You'll handle a large caseload with deadlines. Tell me how you've kept many tasks organized at once.

What they are checking: Whether they have real organization habits, since missed deadlines in claims can create legal and regulatory problems.

The job includes researching state laws and medical terms. How do you go about learning something technical you've never studied?

What they are checking: Whether they can teach themselves new material, which is constant in claim handling.

Why are you interested in a claims career, and what do you expect the hardest part to be?

What they are checking: Whether they have a realistic picture of claims work and the motivation to stick with it through training.

What would you do

You'll take statements from insureds, claimants and witnesses. How would you get an accurate statement from someone who is upset after a crash?

What they are checking: Whether they can stay calm and patient while still getting clear facts, which is the core skill of the job.

Two drivers tell completely different stories about who caused an accident. How would you figure out what happened?

What they are checking: Whether they look for evidence like photos, police reports and witnesses instead of picking the more convincing person.

An injured claimant's attorney calls and is aggressive with you. How do you respond?

What they are checking: Whether they stay professional under pressure and avoid saying anything that could hurt the claim.

How would you handle a customer who is angry that their claim is taking too long?

What they are checking: Whether they can show empathy and explain next steps clearly while keeping the claim moving.

What would you do if you suspected a claim might be fraudulent?

What they are checking: Whether they would follow the proper process and stay fair, rather than accusing someone or ignoring red flags.

About the work

What do you understand about the difference between liability and coverage in an auto claim?

What they are checking: Whether they grasp the basic concepts they'll be trained on, or are curious enough to have looked into them.

Practice this interview out loud.

Offer builds a real interview for this exact role at Kemper from your resume and this job description, asks the questions one at a time, and tells you what landed. The first one is free.

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The full job description

As published by Kemper.

Location(s) Birmingham, Alabama, Doral, Florida, Lake Mary, Florida, McAllen, Texas, P&C-Butterfield Road-Downers Grove-IL-AAC Details Kemper is one of the nation’s leading specialized insurers. Our success is a direct reflection of the talented and diverse people who make a positive difference in the lives of our customers every day. We believe a high-performing culture, valuable opportunities for personal development and professional challenge, and a healthy work-life balance can be highly motivating and productive. Kemper’s products and services are making a real difference to our customers, who have unique and evolving needs. By joining our team, you are helping to provide an experience to our stakeholders that delivers on our promises. Position Summary: Own your career as an Auto Liability Adjuster Trainee at Kemper! Be a part of Fortune Magazine’s #11 fastest growing companies. If you are looking to join a growing company, are motivated, problem solver and provide solid customer service, Kemper is the place for you! College graduates welcome! Position Responsibilities: • Take statements from insureds, claimants, and witnesses Obtain and review evidence, reports, and medical records Investigate losses and identify coverage issues. • Negotiate settlements with claimants and claimant’s attorneys. • Research state laws and medical terms. • Attends Basic Claims training, together with any other programs of study selected for the employee's training. Travel may be required during training. • Must maintain a passing average in all formal courses that have been developed for the individual. An acceptable level of competencies pertaining to the position must be maintained. Formal Performance Evaluations must result in a "Meets Expectations" or higher rating. • State Licensing exams required to fulfill licensing requirements in the States to be handled. If State has required time period to secure license, employee must be in compliance within that stated time period. Position Qualifications: • Bachelor’s Degree or 1+ years of insurance experience or 3 years equivalent professional experience required. • Strong customer service skills. • Proficient typing/computer skills. • Excellent verbal and written communication skills. • Bilingual is a plus but not required. The range for this position is $23.13 to $39.45 an hour. When determining candidate offers, we consider experience, skills, education, certifications and geographics location among other factors. This job is also eligible for our Kemper benefits package (Medical, Dental, Vision, PTO, 401k, etc.). Kemper is proud to be an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status or any other status protected by the laws or regulations in the locations where we operate. We are committed to supporting diversity and equality across our organization and we work diligently to maintain a workplace free from discrimination. Kemper does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Kemper and Kemper will not be obligated to pay a placement fee. Kemper will never request personal information, such as your social security number or banking information, via text or email. Additionally, Kemper does not use external messaging applications like WireApp or Skype to communicate with candidates. If you receive such a message, delete it.