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Asst Sales Mgr- Outlet, Johnson Creek Premium Outlets

Knitwell Group · Johnson Creek, WI · Full time

Posted Sep 2, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about a time you led a team through a busy or stressful stretch. What did you do to keep people going?

What they are checking: Whether they can keep morale and focus up during peak periods, which is when outlet stores make their numbers.

Tell me about a mistake you made as a leader or team lead and what you changed afterward.

What they are checking: Whether they own their mistakes with integrity and transparency, values Talbots lists in WE CARE.

How would you celebrate a team member's success in a way that motivates the whole store?

What they are checking: Whether they recognize others well, which reflects Talbots' value of applauding each other's success.

What would you do

Johnson Creek Premium Outlets draws heavy weekend and holiday traffic. How would you prepare the store and team for a big Saturday?

What they are checking: Whether they plan ahead for staffing, stock and floor setup instead of reacting once the rush arrives.

A strong seller on your team is often late and it is starting to bother others. What do you do?

What they are checking: Whether they hold everyone to the same standard regardless of sales results, which affects trust across the team.

You are closing the store alone with two associates and the register is short. What steps do you take?

What they are checking: Whether they follow cash handling procedures carefully and escalate properly instead of guessing or ignoring the gap.

A shipment arrives during a busy afternoon. How do you get it processed without hurting customer service?

What they are checking: Whether they can balance operations work and floor coverage, a constant tradeoff in a small outlet team.

About the work

How would you explain the difference between serving a customer and selling to a customer to a new associate?

What they are checking: Whether they can teach Talbots' relationship-based service in a way that still drives sales.

Which numbers would you check first thing in the morning to plan the day, and why?

What they are checking: Whether they use sales goals, last year comparisons and traffic to set priorities instead of running the day blind.

How do you keep visual standards consistent when promotions and markdowns change every week?

What they are checking: Whether they can execute signage and merchandising changes accurately so customers trust prices and find what they want.

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The full job description

As published by Knitwell Group.

About us Talbots is a leading omni-channel specialty retailer of women's clothing, shoes and accessories. Established in 1947, we are known for modern classic style that's both timeless and timely, fine quality craftsmanship and gracious service. At Talbots relationships are the key to our business, we hire individuals who bring new ideas to the table, understand smart risk taking and can enhance an already thriving culture. With a commitment to offer modern classic style for every body type, through a full range of sizes, inclusive to every woman in your life. What We Offer: • Growth! Here at Talbots our goal is to give you the tools to grow beyond this position and into the next. • Complete Benefit Package! Our benefits kick off the first day of the month after your start date. To learn more, visit our We Care page. • SMIP: Store Management Incentive Bonus Program. • Generous Discount: 50%, 60% & 70% Merchandise Discount off Talbots and Haven Well Within. • Other Perks: Referral Incentive Program, discounts on travel, shopping, concerts and more. What we Value “ WE CARE ”: • We W in as a team and are dedicated to ensuring and applauding each other’s success. • We E ncourage creativity, innovation and smart risk-taking. • We are C ommitted to building relationships with our customers and associates by knowing, serving, and delighting them. • We A ct with integrity, transparency, candor, and respect. • We R espect, honor and value diversity and are invested in cultivating a dynamic and inclusive culture. • We E mbrace community by bringing positive change to those we live and work in. Who You Are: • Passionate about selling, with a natural ability to generate thoughtful ways to drive new traffic into the store. • A model of professionalism with strong work ethic, integrity, and respect for others. • Customer-centric, understanding how the importance of exceptional service contributes to growing store sales. • An educator, coach and mentor that inspires team associates based on their individual strengths. • Organized and strategic with the ability to make independent decisions and capable of working in a fast paced ever changing environment. • A clear communicator of business-related information, and brand initiatives. • Ambitious, enthusiastic and friendly, with the ability to work cooperatively in a diverse work environment. • Possess the technological aptitude to navigate, coach and train computer POS/iPad/handheld systems. • Comfortable climbing ladders, moving around regularly, and standing for extended periods of time. • Able to bend, reach, stretch for product as well as lift, carry, and move at least 40 lbs. • Ability to work a flexible schedule based on the needs of the business including opening/closing shifts as well as weekends and holidays. • Have open availability of 40 hours per week. What You'll Do: • Create and foster a culture of hospitality through exceptional customer experiences that build enduring relationships both internally and externally. • Help customers to look and feel their best by providing style advise based on their specific needs. • Provide exceptional and meaningful customer service experiences that promote the product and builds brand loyalty. • Develop and maintain positive working relationships that support a productive work environment. • Achieve sales and service metrics in key measurable areas including Talbots Classic Awards. • Reinforce consistent selling and service standards through coaching, training, and accountability. • Support all areas of operational excellence, including the management of inventory, execution of floorsets, filling orders, recalls, recovery, replenishment, re-tickets etc. • Prioritize daily tasks and responsibilities to meet the needs of the customer, team, and business. • Understand the appropriate balance needed between operational and selling energy and ensure proper planning/scheduling and prioritizing tasks and responsibilities to meet the needs of the business. • Maintain knowledge of business and competitive landscape, fashion trends and key business drivers to strategically identify opportunities that will maximize sales and ensure financial goals are achieved. • Ensure compliance of all company policies and procedures as well as local, state, and federal employment laws. Note: This position description is intended to describe the general nature of work being performed by associates assigned to this job. It is not intended to be inclusive of all duties and responsibilities and is subject to change. Location: Store 04107 Johnson Creek Premium Outlet-Johnson Creek,WI 53038 Position Type: Regular/Full time Equal Employment Opportunity The Company is an equal opportunity employer and welcomes applications from diverse candidates. Hiring decisions are based upon a candidate's qualifications as they relate to the requirements of the position under consideration and are made without regard to sex (including pregnancy), race, color, national origin, religion, age, disability, genetic information, military status, sexual orientation, gender identity, or any other category protected by applicable law. The Company is committed to providing reasonable accommodations for job applicants with disabilities. If you require an accommodation to perform the essential duties of the position you are seeking or to participate in the application process, please contact myHRSupport@knitwellgroup.com. The Company will make reasonable accommodations for otherwise qualified applicants or employees, unless such accommodations would impose an undue hardship on the operations of the Company’s business. The Company will not revoke or alter a job offer based on an applicant’s request for reasonable accommodation.

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