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Associate, Johnson Creek Premium Outlet

Knitwell Group · Johnson Creek, WI · Part time

Posted Oct 3, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about a time you asked the right questions to find out what someone really needed.

What they are checking: Whether they use curiosity and intentional conversation to uncover needs instead of guessing or reciting a script.

Tell me about a time you built a relationship with a customer or client that lasted beyond one visit.

What they are checking: Whether they invest in repeat relationships, which the posting describes as strong and enduring rather than one-time.

What would you do

When Johnson Creek Premium Outlets gets busy on a weekend, how do you keep your service personal for every customer?

What they are checking: Whether their service stays warm and individual under heavy traffic instead of shrinking to quick hellos.

Lane Bryant champions every size and shape. How would you talk about fit with a customer who's frustrated with how clothes fit her elsewhere?

What they are checking: Whether they discuss size and fit with respect and confidence, which is central to this brand's promise to customers.

A customer comes in looking for one pair of jeans. How would you wardrobe her around that one piece?

What they are checking: Whether they think in complete outfits, which builds trust and grows the sale without feeling pushy to the customer.

Walk me through the first thirty seconds after a customer walks in. What do you say and do?

What they are checking: Whether they create a warm, welcoming first moment, which the role lists as a key success trait.

We don't have a customer's size in the store. How would you use OMNI tools to still take care of her?

What they are checking: Whether they move smoothly between store and online options so the customer never leaves without a solution.

A store leader hands you three tasks just as the floor gets busy. How do you plan and prioritize?

What they are checking: Whether they can juggle operational work and customer needs, keeping customers first without dropping the tasks.

A customer seems uncomfortable in the fitting room and says she's just going to leave. What do you do?

What they are checking: Whether they can read discomfort and respond with tact and kindness, which matters deeply in a size-inclusive store.

Outlet shoppers often visit many stores in one trip looking for a deal. How would you get her to slow down and try things on here?

What they are checking: Whether they can build a real connection quickly with someone who is moving fast and comparing stores.

About the work

How do you stay current on new products, fit and fashion trends?

What they are checking: Whether they keep their product knowledge fresh, since sharing trends and fit advice is how they inspire customers.

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The full job description

As published by Knitwell Group.

About us Our founder, Lena Bryant didn't set out to change fashion forever, but that's exactly what she did. 120 years later, Lane Bryant remains the iconic plus-size brand. Empowering women is kind of our thing. Our inclusive community of customers and associates champions the acceptance of all sizes, shapes, and people. If you believe in the power of clothes to create confidence and empower self-expression, you'll be at home here. Overview : The Lane Bryant Associate is responsible for creating a hospitable store environment using customer engagement that contributes to the achievement of Company goals. Success Characteristics : • Creates a warm and welcoming environment. • Strong written and verbal communication skills • Represents the brand through fashion and product knowledge. • Seamlessly integrates OMNI experience. Responsibilities : Sales and Service: • Identifies customer needs & wants with curiosity and confidence through intentional conversation. • Uses company resources to reinforce the brand experience and facilitate/build strong, enduring relationships. • Shares and represents current products, fit and fashion trends with customers to appropriately wardrobe, inspire and build trust. Operations: • Supports areas of operational energy as needed. • Plans and prioritizes tasks and responsibilities to meet the needs of the customer and business. • Protects company assets and maintains a safe work environment. • Follows all company policies and procedures as well as local, state, and federal employment laws. Requirements : • Strong sales or hospitality experience preferred with demonstrated ability to meet or exceed performance standards. • Ability to work a flexible schedule including nights, weekends, and holidays. • Proficient and confident utilizing mobile technology (e.g. Registers and iPad) to engage with customers. • Adjust or move store fixtures including but not limited to garment racks, mannequins, shipment boxes or merchandise weighing up to 25 pounds in all directions on a frequent basis; may need to adjust or move objects or merchandise weighing as much as 50 pounds in all directions on occasion and with assistance as available. • Retrieve merchandise displayed or stored above shoulder level on a frequent basis, which may include climbing up to a 12-foot ladder; may need to replace overhead lightbulbs, signs, etc. on an occasional basis using up to a 12-foot ladder. Benefits • 401(k) plan • Merchandise discounts plus eligibility for discounts at our sister brands • Professional development and opportunities for advancement across our brands • Community impact through our philanthropic partnerships Availability of these benefits is based on employment type, role, and certain eligibility requirements. Job offers will consider factors such as your qualifications, relevant experience, and skills. Location: Store 4252-Johnson Creek Prm-LaneBryant-Johnson Creek, WI 53038 Position Type: Temporary/Part time Equal Employment Opportunity The Company is an equal opportunity employer and welcomes applications from diverse candidates. Hiring decisions are based upon a candidate's qualifications as they relate to the requirements of the position under consideration and are made without regard to sex (including pregnancy), race, color, national origin, religion, age, disability, genetic information, military status, sexual orientation, gender identity, or any other category protected by applicable law. The Company is committed to providing reasonable accommodations for job applicants with disabilities. If you require an accommodation to perform the essential duties of the position you are seeking or to participate in the application process, please contact myHRSupport@knitwellgroup.com. The Company will make reasonable accommodations for otherwise qualified applicants or employees, unless such accommodations would impose an undue hardship on the operations of the Company’s business. The Company will not revoke or alter a job offer based on an applicant’s request for reasonable accommodation.

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