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Associate

TJX Companies · Matteson, IL · $15.00–$15.50 an hour · Part time

Posted Sep 28, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

This is a seasonal job. What are you hoping to get out of it, and what dates can you work?

What they are checking: Whether their availability covers the busy season and whether they will stay through the peak weeks.

Tell me about a time you learned a new job quickly.

What they are checking: How fast they can get up to speed, since seasonal associates have little time to train.

Tell me about a time you stayed positive in a busy, stressful setting.

What they are checking: Attitude under pressure, which shapes both customer experience and store culture in peak season.

If the store wanted to keep you after the season, what would you want them to have seen from you?

What they are checking: Whether they see the seasonal role as a chance to prove reliability and grow.

What would you do

The store is packed during the holidays and the fitting rooms are overflowing. Where do you start?

What they are checking: Prioritizing recovery in the areas that most affect customers during peak traffic.

A customer is stressed about finding a gift and asks for ideas. How do you help?

What they are checking: Friendly, helpful engagement that creates the highly satisfied experience the posting describes.

How would you mention the store credit card when a customer is buying a lot of gifts?

What they are checking: Comfort promoting credit programs at a natural moment without pressuring the customer.

What would you do if you saw a shopper acting suspiciously near the jewelry area?

What they are checking: Knowing to offer service and alert a leader, which supports loss prevention standards safely.

About the work

How would you count back change to a customer during a busy holiday rush?

What they are checking: Whether they keep cash handling accurate even when the line is long and pressure is high.

Why do you think returns need to follow a set procedure?

What they are checking: Understanding that procedures protect the store from fraud and keep customers treated fairly.

Practice this interview out loud.

Offer builds a real interview for this exact role at TJX Companies from your resume and this job description, asks the questions one at a time, and tells you what landed. The first one is free.

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The full job description

As published by TJX Companies.

Marshalls At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our four global Home Offices, Distribution Centers or Retail Stores—TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family—a Fortune 100 company and the world’s leading off-price retailer. Job Description: Opportunity: Grow Your Career Responsible for delivering a highly satisfied customer experience proven by engaging and interacting with all customers, embodying customer experience principles and philosophy, and maintaining a clean and organized store environment. Adheres to all operational, merchandise, and loss prevention standards. May be cross-trained to work in multiple areas of the store in order to support the needs of the business. • Role models established customer experience practices with internal and external customers • Supports and embodies a positive store culture through honesty, integrity, and respect • Accurately rings customer purchases/returns and counts change back to customer according to established operating procedures • Promotes credit and loyalty programs • Maintains and upholds merchandising philosophy and follows established merchandising procedures and standards • Accurately processes and prepares merchandise for the sales floor following company procedures and standards • Initiates and participates in store recovery as needed throughout the day • Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store • Provides and accepts recognition and constructive feedback • Adheres to all labor laws, policies, and procedures • Supports and participates in store shrink reduction goals and programs • Participates in safety awareness and maintains a safe environment • Other duties as assigned Who We’re Looking For: You. • Possesses excellent customer service skills • Able to work a flexible schedule to support business needs • Possesses strong communication and organizational skills with attention to detail • Capable of multi-tasking • Able to respond appropriately to changes in direction or unexpected situations • Capable of lifting heavy objects with or without reasonable accommodation • Works effectively with peers and supervisors • Retail customer experience preferred Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information. In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. Applicants with arrest or conviction records will be considered for employment. Address: 4808 Lincoln Hwy Location: USA Marshalls Store 0054 Matteson IL This position has a starting pay range of USD $15.00 to $15.50 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.

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