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Associate, Hoffman Estates

Knitwell Group · Hoffman Estates, IL · $15.00–$15.25 an hour · Part time

Posted Sep 25, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Why Lane Bryant, and what does a plus-size brand built on accepting every body mean to you?

What they are checking: Whether they genuinely connect with the brand's mission, since customers can tell when an associate does not believe in it.

Tell me about a time you gave someone great service that they did not expect.

What they are checking: Whether they have a real instinct for hospitality, which the posting puts at the center of this role.

Describe a time you had to juggle several tasks at once. How did you decide the order?

What they are checking: Whether they can plan and prioritize, which the posting lists as part of the operations side of the job.

Give me an example of how you have explained something clearly to someone, in writing or out loud.

What they are checking: Whether they have the strong communication skills the posting asks for, both with customers and with the team.

How do you stay friendly and patient when you are on your fourth hour of a long Saturday shift?

What they are checking: Whether they can keep a warm, welcoming tone when tired, which is when service usually slips.

What would you do

A customer comes into the Hoffman Estates store and tells you she usually avoids shopping because nothing fits. How do you respond?

What they are checking: Whether they can meet a vulnerable customer with warmth and real help instead of a canned compliment.

A customer wants a style the store does not carry in her size. What can you do for her?

What they are checking: Whether they think to use the OMNI experience, such as ordering online, so the visit still ends with a solution.

A shipment arrives during a busy afternoon. Do you help unpack it or stay on the floor?

What they are checking: Whether they understand customers come first but operations still need support, and can talk with a leader about it.

About the work

What questions would you ask to figure out what a customer actually needs?

What they are checking: Whether they know how to have the intentional conversation the posting describes instead of just pointing at racks.

How would you talk to a customer about fit when she is choosing between two sizes?

What they are checking: Whether they can discuss fit honestly and kindly, which builds the trust that brings customers back.

Practice this interview out loud.

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The full job description

As published by Knitwell Group.

About us Our founder, Lena Bryant didn't set out to change fashion forever, but that's exactly what she did. 120 years later, Lane Bryant remains the iconic plus-size brand. Empowering women is kind of our thing. Our inclusive community of customers and associates champions the acceptance of all sizes, shapes, and people. If you believe in the power of clothes to create confidence and empower self-expression, you'll be at home here. Overview : The Lane Bryant Associate is responsible for creating a hospitable store environment using customer engagement that contributes to the achievement of Company goals. Success Characteristics : • Creates a warm and welcoming environment. • Strong written and verbal communication skills • Represents the brand through fashion and product knowledge. • Seamlessly integrates OMNI experience. Responsibilities : Sales and Service: • Identifies customer needs & wants with curiosity and confidence through intentional conversation. • Uses company resources to reinforce the brand experience and facilitate/build strong, enduring relationships. • Shares and represents current products, fit and fashion trends with customers to appropriately wardrobe, inspire and build trust. Operations: • Supports areas of operational energy as needed. • Plans and prioritizes tasks and responsibilities to meet the needs of the customer and business. • Protects company assets and maintains a safe work environment. • Follows all company policies and procedures as well as local, state, and federal employment laws. Requirements : • Strong sales or hospitality experience preferred with demonstrated ability to meet or exceed performance standards. • Ability to work a flexible schedule including nights, weekends, and holidays. • Proficient and confident utilizing mobile technology (e.g. Registers and iPad) to engage with customers. • Adjust or move store fixtures including but not limited to garment racks, mannequins, shipment boxes or merchandise weighing up to 25 pounds in all directions on a frequent basis; may need to adjust or move objects or merchandise weighing as much as 50 pounds in all directions on occasion and with assistance as available. • Retrieve merchandise displayed or stored above shoulder level on a frequent basis, which may include climbing up to a 12-foot ladder; may need to replace overhead lightbulbs, signs, etc. on an occasional basis using up to a 12-foot ladder. Benefits • 401(k) plan • Merchandise discounts plus eligibility for discounts at our sister brands • Professional development and opportunities for advancement across our brands • Community impact through our philanthropic partnerships Availability of these benefits is based on employment type, role, and certain eligibility requirements. Job offers will consider factors such as your qualifications, relevant experience, and skills. Location: Store 6704-Poplar Creek Crsg-LaneBryant-Hoffman Estates, IL 60192 Position Type: Regular/Part time Pay Range: $15.00 - $15.25 Hourly USD Equal Employment Opportunity The Company is an equal opportunity employer and welcomes applications from diverse candidates. Hiring decisions are based upon a candidate's qualifications as they relate to the requirements of the position under consideration and are made without regard to sex (including pregnancy), race, color, national origin, religion, age, disability, genetic information, military status, sexual orientation, gender identity, or any other category protected by applicable law. The Company is committed to providing reasonable accommodations for job applicants with disabilities. If you require an accommodation to perform the essential duties of the position you are seeking or to participate in the application process, please contact myHRSupport@knitwellgroup.com. The Company will make reasonable accommodations for otherwise qualified applicants or employees, unless such accommodations would impose an undue hardship on the operations of the Company’s business. The Company will not revoke or alter a job offer based on an applicant’s request for reasonable accommodation.

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