Jobs › Extra Space Storage

Assistant Store Manager 2099

Extra Space Storage · Belleville, IL · $17.00–$18.00 an hour · Full time

Posted Aug 14, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about a time you made a sale by building trust with a customer.

What they are checking: Whether they build relationships, which the posting says assistant managers are accountable for.

Tell me about a time you had to work on your own and stay productive.

What they are checking: Whether they can be trusted to work alone at a store and stay on task.

Why does working at a self-storage store appeal to you?

What they are checking: Whether they understand the mix of sales, service and upkeep in the job and want it.

What would you do

A customer calls asking about unit sizes. How do you help them pick the right one?

What they are checking: Whether they ask about what the customer is storing instead of guessing or upselling blindly.

A tenant is upset because their gate code stopped working after a late payment. How do you handle it?

What they are checking: Whether they explain policy calmly and help the customer fix the account.

How would you support your store manager on a busy day?

What they are checking: Whether they see themselves as a reliable partner who fills gaps without being asked.

How do you feel about following a structured sales process instead of just winging it?

What they are checking: Whether they are open to coaching on a set approach the company uses to convert leads.

You notice a unit door left unlocked during a walk-through. What do you do?

What they are checking: Whether they protect customers' belongings and follow security procedures.

About the work

What would you do each morning to make sure the facility looks clean and ready?

What they are checking: Whether they take initiative on cleanliness standards without being told.

How comfortable are you processing payments and updating customer accounts on a computer?

What they are checking: Whether they can keep records accurate, since mistakes affect customers' access and billing.

Practice this interview out loud.

Offer builds a real interview for this exact role at Extra Space Storage from your resume and this job description, asks the questions one at a time, and tells you what landed. The first one is free.

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The full job description

As published by Extra Space Storage.

Compensation Starting Pay Range: $17.00 - $18.00 Hourly The Assistant Store Manager plays a pivotal role in supporting the daily operations of one or more self-storage locations, under the guidance of the District Manager and Store Manager. This role ensures the facility meets high cleanliness standards and consistently delivers operational excellence. The Assistant Managers are accountable for building customer relationships through in-person and phone interactions, presenting a structured sales process, and managing customer accounts. Extra Space Storage is the largest self storage company in the United States by store count, with over 4,000 stores nationwide. If you’d like to grow with us, you should consider joining the team. We look for employees who are reliable, good communicators, and have a passion for helping people. Benefits We Offer You • A work/life balance that includes daytime hours with the potential for Sundays off (dependent on location) • Outstanding company culture with growth opportunities throughout the U.S. • Competitive starting pay. • Paid Time Off accrued throughout the year, increasing with years of service. • Generous 401(k) match with Traditional and/or ROTH choices. • Affordable medical benefit options with up to a $1k annual Health Savings Account employer contribution. • EXTRA Healthy Wellness Program with rewards towards your medical premium. • BenefitHub discounts: apparel, auto, electronics, entertainment, pets, travel, etc. Your Responsibilities • Build and maintain strong customer relationships by identifying storage needs and providing tailored solutions. • Maximize sales objectives through unit rentals, unit insurance, and moving supplies. • Ensure our highest standards of cleanliness are met through continuous maintenance (e.g., sweeping, mopping, grounds maintenance, etc.) of the site, including the office, and the interior and exteriors of the storage building and surrounding areas. • Perform daily site safety inspections, including lock checks. • Address and resolve customer concerns related to billing, security, auctions, and proper site usage • Handle cash transactions, balance receipts, follow up on delinquent payments, process customer payments, and complete daily bank deposits. • Protect our strong company culture by establishing and maintaining professional relationships with all Extra Space employees. • Perform additional duties as assigned. Your Qualifications • 1+ year of customer-facing work experience . • Sales experience preferred. • Current valid driver’s license and access to a reliable personal vehicle; except in New York City and Brooklyn. • High School diploma or GED is required; college education is a plus. Work Environment & Physical Requirements • Perform indoor and outdoor job responsibilities ranging from sedentary desk work to physical job duties with varying physical demands and exposure to seasonal weather conditions. • Regular tasks include standing, walking, climbing stairs, bending, sitting, and lifting. • Regularly required to lift or move items up to 35 lbs. and occasionally up to 50 lbs. Find additional career opportunities at careers.extraspace.com If you have experience in any of the following types of jobs, we encourage you to apply: Sales Associate, Customer Service Representative, Retail Associate, Store Associate, Hospitality and Hotel, Front Desk Agent, Leasing Agent, Rental Agent (i.e. car rental, RV rental, storage rental, apartment rental, etc.) Property Management, Retail Sales, Retail Sales Lead or Team Lead, Cashier/Sales, Sales Specialist, etc. If you are a current Extra Space employee, please apply through Jobs Hub in Workday. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Applications Deadline: Applications will be accepted until the position is filled. The posted pay range for this position may include values below the applicable minimum wage. Extra Space complies with all federal, state and local wage laws and does not pay employees below the legally mandated minimum wage.

Apply at Extra Space Storage