Assistant General Manager
Posted Aug 24, 2026 · We last checked this listing on Oct 6, 2026
Likely interview questions for this role
Written from this job description, not a generic list. Each one notes what the interviewer is really checking.
About your past
This is a downtown Milwaukee hotel on Water Street. How would you lead across front desk, housekeeping, food and beverage and maintenance in a busy urban property?
What they are checking: Whether they can lead every department and understand how each one affects the guest experience.
Tell me about a time you turned around a team with low morale or high turnover.
What they are checking: Whether they can build engagement and retention, which drive service quality in hotels.
Tell me about a time you had to coach a manager or supervisor who was struggling.
What they are checking: Whether they can develop leaders, since Drury emphasizes mentorship and internal promotion.
How do you make sure standards stay consistent across all shifts, including overnight?
What they are checking: Whether they inspect and follow up instead of assuming things run the same when they are not there.
How do you balance being visible on the floor with getting your administrative work done?
What they are checking: Whether they lead from the floor while still handling scheduling, reports and follow-up.
What would you do
The general manager is out and a pipe bursts above a guest floor on a sold-out night. Walk me through what you do.
What they are checking: Whether they can stay calm, protect guests, relocate people and communicate in a real crisis.
A long-time guest is angry about a billing error and wants to speak to the top person. How do you handle it?
What they are checking: Whether they can recover a valuable guest relationship and fix the process that caused the error.
This role has a semi-annual bonus based on hotel and company performance. What would you focus on to move the hotel's results?
What they are checking: Whether they know what drives hotel performance, like service scores, occupancy and cost control.
About the work
How do you use guest satisfaction scores and reviews to decide what to fix?
What they are checking: Whether they turn feedback data into specific operational changes rather than just reading comments.
Which financial reports have you worked with, and how have you controlled labor costs without hurting service?
What they are checking: Whether they understand hotel P&L basics and scheduling to demand.
Practice this interview out loud.
Offer builds a real interview for this exact role at Drury Hotels from your resume and this job description, asks the questions one at a time, and tells you what landed. The first one is free.
Practice this out loudThe full job description
As published by Drury Hotels.