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Admissions Coordinator

ClearSky Health · Eau Claire, WI · Full time

Posted Sep 2, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about your experience in a medical business office or admissions office. What did a typical day look like?

What they are checking: Whether they truly have the one year of medical office experience the role requires and can describe it concretely.

Tell me about a time you caught an error in someone else's paperwork. How did you handle it?

What they are checking: Whether they correct problems tactfully and at the source rather than quietly fixing or ignoring them.

How do you stay organized when you're tracking several pending admissions at once?

What they are checking: Whether they have a real system for follow-up so no referral falls through the cracks.

What would you do

A referral comes in late Friday and the hospital wants the patient here tomorrow, but the authorization is still pending. What do you do?

What they are checking: Whether they can push the payer, keep everyone informed, and avoid admitting someone the hospital may not get paid for.

How do you explain what insurance will and won't cover to a worried family member?

What they are checking: Whether they can share money news clearly and kindly without overpromising or hiding bad news.

You're coordinating between the clinical liaison, nursing and the family, and they each want something different. How do you keep the admission on track?

What they are checking: Whether they can be the calm center of communication when several groups depend on them.

This hospital is opening in December. How would you help set up an admissions process that works from the first patient?

What they are checking: Whether they can contribute to building workflows, not only follow ones someone else made.

About the work

Walk me through how you verify insurance for a patient being referred for inpatient rehab.

What they are checking: Whether they know to check benefits, rehab coverage and prior authorization before the patient arrives, not after.

What paperwork has to be complete before a patient can be admitted, and how do you make sure nothing is missed?

What they are checking: Whether they use a checklist or system, because one missing form can hold up an admission or a claim.

What do you know about HIPAA that affects how you handle referral information and phone calls?

What they are checking: Whether they know who they can share information with and how to confirm a caller's identity.

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The full job description

As published by ClearSky Health.

Our hospital provides high-quality care that transforms the lives of those living with disabling injuries and illnesses. We distinguish ourselves through our commitment to excellence, to our patients, to our employees, and to the communities we serve. We're excited to announce the grand opening of ClearSky Rehabilitation Hospital of Eau Claire —coming December 2026 ! Are you an organized and detail-oriented professional looking to make a meaningful impact? Join us at our brand-new, state-of-the-art facility , where you'll play a key role in supporting hospital operations and ensuring a seamless experience for patients and staff. We're seeking an Admissions Coordinator who is passionate about efficiency, communication, and organization . In this vital role in coordinating patients and families to ensure admission requirements met, verifies insurance coverage, and much more. Here’s what we offer: • Competitive pay • Generous benefits • Tuition reimbursement & student loan repayment • Career advancement programs • An inclusive, supportive culture • Exciting opportunities for growth This is more than a job—it’s a chance to make a difference in your community. Apply today and be part of something extraordinary! Minimum Education & Experience: • One (1) year experience in Business Office or Admissions Office in a medical setting required. The Admissions Coordinator is responsible for coordinating with patients and their families to ensure all admission requirements to the facility are met and verifies insurance coverage. Acts as a liaison to managed care companies, facilitating admissions, hospital returns, and referral source. This position must integrate company values into daily practice. Essential Functions: • Coordinates admissions activity of all patients; directs and delegates tasks and responsibilities. • Completes admission paperwork including obtaining appropriate signatures and reviews information with patient and family. Inputs data into patient accounting system. • Communicates referral and admission information to appropriate personnel. • Verifies patient’s insurance information including benefits, coverages, limits, billing information, etc. In accordance with policy, communicates this information accordingly and submits it into Business Office. • Maintains current and accurate referral logs, admission statuses, and patient listings for distribution to all necessary personnel. • Implements efficient processes to continually improve the flow of information to Clinical Liaisons, physicians, case managers, nursing, therapy and all departments involved in patient care. • Works with internal staff, including Clinical Liaisons and physicians, to ensure referrals and admissions are handled appropriately and to the benefit of the patient. • Provides an environment conducive to safety for patients, visitors, and staff. Assesses the risks for safety and implements appropriate precautions. Complies with appropriate and approved safety and Infection Control standards. • Maintains regular attendance in keeping with assigned work schedule. • Completes required trainings, as assigned. • Performs other duties as assigned to support overall effectiveness of the organization. Minimum Job Requirements Required Licenses, Certifications, and/or Documentation: • Must maintain acceptable driving record, current driver’s license, and insurability. Required Knowledge, Skills, and Abilities: • Demonstrates general computer skills including data entry, word processing, email, and records management. • Demonstrates critical thinking skills. • Effective organizational and time management skills. • Effective written and verbal communication skills. • Ability to prioritize, meet deadlines, and complete complex tasks. • Ability to maintain quality, safety, and/or infection control standards. • Ability to work independently. • Ability to maintain proper levels of confidentiality. • Ability to work closely and professionally with others at all levels of the organization. Physical Requirements Over the Course of a Shift: • A significant amount of sitting for prolonged periods of time. • Lifting/exerting of up to 10 lbs. • Sufficient manual dexterity to operate equipment and computer keyboard. • Close vision and the ability to adjust focus. • Ability to hear overhead pages.

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