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Administrative Assistant (WIC) - LTE

Waukesha County · Waukesha, WI · $21.03–$27.75 an hour · Variable time

Posted Sep 11, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

You'd prescreen clients for program eligibility. How do you ask sensitive questions about income and household without making someone feel judged?

What they are checking: Dignity in a means-tested program, the heart of this job

You'd schedule clients for the correct appointment based on program regulations. How do you learn rules like that quickly?

What they are checking: Whether they can learn program rules quickly and apply them daily, since scheduling depends on following regulations correctly.

The job includes reviewing paper files and electronic records for accuracy. How do you stay sharp on a checking task?

What they are checking: Whether they stay accurate on repetitive checking, since verification work only protects families if attention does not slip.

What would you do

This is a limited-term administrative assistant role in the Women, Infants and Children clinic, about twenty-four hours a week, unbenefited, sometimes until six in the evening on Tuesdays. Does that arrangement work for you?

What they are checking: The stated hours, evening requirement and lack of benefits, confirmed first

Walk me through how you'd handle a busy clinic front desk with a multi-line phone ringing and people waiting.

What they are checking: Whether they can prioritize calls and visitors calmly at a busy clinic desk, since the front desk sets the tone for every family.

A client doesn't understand what benefits they've been issued and is frustrated. How do you explain it?

What they are checking: Whether they explain benefits clearly and kindly to frustrated clients, since the posting names tactful communication as part of the job.

A family arrives without the documentation they need. What do you do?

What they are checking: Whether they look for ways to help within the rules, since turning families away without options can leave them without needed support.

You'd see personal information about families. How do you handle that outside the office?

What they are checking: Whether they keep client information private outside work, since in a small community confidentiality lapses can harm families.

The posting lists an hourly range of $21.03 to $27.75. Does that work for you at around twenty-four hours a week?

What they are checking: Whether the posted hourly pay works at part-time hours, since it is better for both sides to confirm fit before an offer.

About the work

The role involves entering client data into the program database and verifying documentation. What happens if an entry is wrong?

What they are checking: Whether they understand that a data entry error can affect a family's benefits, since accuracy here directly touches people's food and support.

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The full job description

As published by Waukesha County.

SALARY RANGE $21.03 - $27.75 WORK ASSIGNMENT DETAILS Waukesha County's Department of Health & Human Services is recruiting for a talented LTE Administrative Assistant. This position will perform client enrollment, conduct data entry, provide client assistance, and program support in a busy clinic environment. This is an unbenefited position that will work approximately 24 hours per week. This position may require working until 6 PM on Tuesday evenings and travel to an off-site location in Oconomowoc. The specific duties of the Waukesha County Department of Health and Human Services (WCDHHS) Administrative Assistant (WIC) include: • Maintain quality customer service in a busy clinic environment. • Respond to incoming calls, managing a multi-line phone system. • Prescreen clients for program eligibility. • Establish clients within the WIC database that are new to the program. • Schedule clients for the correct appointment based upon program regulations. • Verify accurate documentation is received and conduct data entry for clients enrolling into the WIC program. • Review paper files for accuracy of forms. • Review electronic records for accuracy of data entry. • File and pull charts to meet clinic needs. • Assure accuracy of WIC benefits issues to families enrolled. • Communicate tactfully with clients to ensure understanding of program benefits received, program procedures and protocols. • Respond to incoming electronic communications. • Maintain effective, professional, and respectful working relationships internally and with the public. • Other duties as assigned. CLASSIFICATION SPECIFICATION To view the full classification specification for Administrative Assistant click here . Minimum Training & Experience Requirements 1. High School Diploma or GED. About Us: Waukesha County prides itself on operating in a business-like manner and is recognized as a leader delivering high quality services with competence and skill. With our vision of "Leading the Way", we value teamwork and collaboration, ethics and diversity, communication, efficiency and cost savings, innovation, and the wellbeing of our staff and the citizens we serve. Employees are provided professional development opportunities and encouragement to learn and practice continuous improvement and LEAN principles as we regularly ask ourselves "Is there a better way?" Location: Located in the City of Waukesha, our campus offers an on-site fitness center, free parking, and easy access to interstate highway systems. Waukesha County offers a perfect blend of urban and rural living where one can enjoy the benefits of quiet rural lake communities or opt for nearby attractions that the greater Milwaukee area offers including vast beach and park systems, public markets, performing arts, music festivals, and sports including the Milwaukee Admirals, Brewers, Bucks, Wave, Marquette University Golden Eagles and the UW-Milwaukee Panthers Basketball programs. EEO: Waukesha County is committed to equal opportunity and nondiscrimination in employment and adheres to all Federal, State and County Equal Employment Opportunity laws, policies, plans, rules, regulations and ordinances. The County recognizes and accepts its important leadership role in providing for equal employment/service opportunities. It is the express policy of Waukesha County to promote equal employment opportunity among all who are employed by Waukesha County and who seek employment with Waukesha County. For further information visit: https://www.waukeshacounty.gov The County does not sponsor applicants for work visas. Applicants must be currently authorized to work in the United States on a full-time basis.

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