Jobs › Mercyhealth

Administrative Assistant, Emergency Medical Services - Full Time

Mercyhealth · Rockford, IL · $15.60–$23.40 an hour · Full time

Posted Sep 8, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about a time you created a form, spreadsheet or process that made an office run better.

What they are checking: Whether they improve how work gets done instead of only following existing routines.

How do you keep logs and files organized so someone else could find things if you were out?

What they are checking: Whether their filing system works for the team, not just for themselves.

Tell me about a time you supported a special project with a tight deadline.

What they are checking: Whether they can take on extra work and keep it moving alongside daily tasks.

What would you do

You're taking minutes in a meeting and the discussion gets heated and messy. How do you capture it?

What they are checking: Whether they can record decisions and action items clearly without taking sides.

The director is out and an urgent call comes in from a partner agency. What do you do?

What they are checking: Whether they can screen calls with good judgment and know when to escalate.

Three managers give you urgent tasks at the same time. How do you decide what to do first?

What they are checking: Whether they clarify priorities with the people involved instead of guessing.

About the work

How do you manage the calendar for an executive director along with scheduling for the whole agency staff?

What they are checking: Whether they can handle many calendars and conflicting priorities without double-booking.

Walk me through how you would code and process an invoice through a portal system.

What they are checking: Whether they understand basic invoice coding and payment steps that this role handles end to end.

Have you used a requisition system like PMM? How do you make sure orders are right?

What they are checking: Whether they can manage purchasing requests accurately in a materials management system.

This role may help with patient accounts and billing. What experience do you have with billing work?

What they are checking: Whether they can cross over into billing tasks when the department needs help.

Practice this interview out loud.

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The full job description

As published by Mercyhealth.

OVERVIEW The Administrative Assistant will assist the executive director and management staff in the organization and communication of information. They serve as the contact person for access to administrative staff functions. Schedule : Monday-Friday, 40 hours/week Shift : Days ESSENTIAL DUTIES AND RESPONSIBILITIES • Schedules appointments, meetings, seminars and other functions for Executive Director and all agency staff. • Coordinates various partner/agency functions as requested. • Secures all meeting room reservations for all staff. • Answers telephone for director if necessary, screens and directs calls appropriately. • Transcribes, types and proofs correspondence, creates agency forms, creates agency spreadsheets, memos, agendas, reports, policies and notices, etc. • Orders office supplies. Orders and stocks shelves with building supplies. • Creates, organizes and maintains proper logs and files. • Provides administrative support for all special projects. • Attends meetings and participates on committees as directed taking meeting minutes, and sending out final reports. • Completes all processes of invoice coding, processing and payment of invoices using the portal system. • Completes all requisition processing for requested items using the PMM system. • Crossover and assist with billing services with duties consistent with Patient Accounts Specialist including: Responsible for skilled staff payroll, entering services for billing, verification and authorization of insurance, maintaining billing records, entering payments and follow-up of correspondence in the absents of other team member. Assist with maintaining spread sheet to ensure authorization is obtained for all services rendered for commercial, Medicaid Managed, and Medicare Managed cases. Other billing tasks as needed. • Completes all processing of invoices for patient supplies. • Assist with recording, tracking, and updating all aspects of agency equipment disbursement to partners. • Ordering of all printed materials. • Tracking, recording, activating, and suspending all agency field staff cell phones. • Assist with annual budget planning process. EDUCATION AND/OR EXPERIENCE High school diploma or equivalent. Three years of experience and/or training in secretarial field, or equivalent combination of education and experience. OTHER SKILLS AND ABILITIES Excellent interpersonal/communication skills. Good organizational skills. LEVEL OF SUPERVISION Some independent judgment is required, but alternatives are limited by standard practices and procedures. PAY RANGE: $15.60 - $23.40 Mercyhealth is an Equal Opportunity Employer . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, disability, or protected veteran status. Mercyhealth offers competitive pay and a comprehensive benefits package including: • Medical, Dental, Vision • Life & Disability Insurance • FSA/HSA Options • Generous, accruing paid time off • Paid Parental and caregiver leave • Career advancement and educational opportunities • Tuition and certification reimbursement • Certification Reimbursement • Well-being Programs • Employee Discounts • On-Demand Pay • Financial Education • Annual recognition/awards events • Partner appreciation days • Family entertainment/attractions discount • Community service/improvement opportunities Click here for more details regarding Mercyhealth Careers Benefit Information. At Mercyhealth, we don’t simply hire people, we empower employee-partners who are passionate about making lives better. As an integrated health system, we deliver exceptional, coordinated across seven hospitals, 85 primary and specialty clinics, and a team of over 7,500 professionals serving northern Illinois and southern Wisconsin. Mercyhealth has been nationally recognized for our commitment to our people and culture, including: • #1 in the nation on AARP's Best Employers for Workers Over 50 • One of Working Mother magazine's 100 Best Companies for Working Mothers • A Top 50 Company and Top 10 Nonprofit for Executive Women

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